By now you’ve probably heard about Unified Communications (UC) and maybe your organization has added some UC functions into your telecommunications infrastructure. In 2009, it seemed like many organizations were gearing up to jump on the UC bandwagon. But the question now: Is UC still gaining in popularity in its rate of adoption or is the momentum slowing down?
Unified Communications Systems Aren’t Losing Steam
According to a “State of Unified Communications” survey conducted by Information Week in 2013, it appeared that the implementation of cloud-based UC systems was losing its momentum, with the number of UC rollouts only up 2 points from the survey conducted in 2011. But UC proponents need not fret, as it appears that things have picked up in 2014. Information Week’s most recent survey reports that 44% of the 2014 survey respondents already had “UC systems deployed and in use, with an additional 13% planning to be up and running within 12 months”.
UC solutions such as West IPC’s VoiceMaxx, DirecFax and AMP (Awareness, Messaging, Presence), offer the ability for employees to stay more frequently connected and improve the rate of information exchange. Important to both the company and its employees, UC solutions can increase both the rate of employee productivity and job satisfaction by utilizing these types of organizational communication tools.
Another reason for UC’s popularity with organizations could also be due to the opportunity for improved communications with current and potential customers. Unified Communications tools from an industry leader like West IP Communications—such as Hosted Voice & VoIP Telephony, Network Services, Video Conferencing and Web Collaboration, Contact Centers, and Unified Messaging—allow employees to connect effortlessly and securely to their customers for better interfacing, resulting in more effective overall communication.
Cloud-based collaboration solutions are the fastest way to bring geographically-dispersed colleagues, partners or customers together in a virtual meeting, conference call or instant chat to help efficiently meet business objectives.
Increased Return on Investment
Yet another reason for the continued interest in cloud-based and on-premises UC is the variety of ways to achieve ROI. Some companies are attracted to the ROI in terms of lower deployment and operating costs or in the form of better end-user experiences.
Deployment and overhead costs are reduced and savings realized when companies invest in cloud-based UC technologies, instead of purchasing their own equipment and hiring additional employees to oversee and maintain that equipment. Moreover, this ROI can also come in the form of decreased travel expenses, allowing colleagues across the globe to communicate effectively without incurring the costs involved with face-to-face meetings.
How We Help
The Gartner assessment, performed just recently by the firm’s communication industry experts, evaluates network and telecommunications providers based on the completeness of their vision and their ability to execute. West IPC has continued to realize strong growth in the field of UC and UCaaS via our innovative cloud-based Unified Communications solutions. With a strong product base, state of the art technology and experienced implementers, we have continued to achieve our outstanding customer retention rate of over 95%.
But no matter the reason for considering Unified Communications for your organization, it looks like UC will be part of the foreseeable future for companies looking to expand and enhance their opportunities for improved communications across all facets of their operations. Let an award-winning company like West IP Communications carefully handle this “hot” technology for your company. Together we provide the tools and know-how that can prevent you from getting burned by the intricacies of a UC migration.