 |
|
|
About
InterCall About
InterCall | Contact
Us
InterCall is the
largest service provider in the world specializing in conference communications.
The company serves more than 120,000 individual conference leaders
in more than 30,000 organizations. In addition to a strong presence
in the United States, including more than 25 domestic sales offices,
InterCall's reach extends to several sales offices and operations facilities
around the world. Since its launch, InterCall has been growing at a
rate exceeding that of the industry..
InterCall's services
include audio, event, web,
and video conferencing solutions.
Along with a team of over 200 Meeting Consultants, InterCall employs
more than 800 operators, customer service representatives, call supervisors,
accounting, marketing, IS and IT professionals.
InterCall is a division
of West Corporation.
Founded in 1986 and publicly traded on NASDAQ (WSTC), West Corporation
is one of the nation’s premier providers of customer contact
solutions, specializing in customized inbound, outbound, interactive,
Internet, collections and conferencing services. West’s experienced
personnel, cutting-edge technology and advanced systems enable the
firm to provide its customers with solutions that help increase revenue,
lower costs and improve customer satisfaction. From customer acquisition
and customer care to conferencing and collections, West has a proven
track record of success creating customized solutions for many of today’s
Fortune 1000 companies.
Our
Value System
InterCall subscribes to a rigorous value system to provide
quality service to our customers and business partners. We are committed
to:
| - |
|
Be easy to
do business with |
| - |
|
Embrace speed
and change |
| - |
|
Exceed customer
expectations in service and urgency |
| - |
|
Seek input
and feedback for the continuous improvement of products, service
levels and processes |
| - |
|
Recognize
individuals by encouraging development and rewarding performance |
| - |
|
Communicate
specifically and with respect to all customers and employees |
Our
Management Team
J. Scott Etzler, President
Scott Etzler joined InterCall in June of 1998 as president and chief operating
officer and was named CEO in March of 1999. He brings over 20 years of
key management experience in the voice and data communications marketplace
having held executive positions with AT&T, Decision Industries and U.S.
Sprint. Etzler serves on the Indiana University Kelly School of Business
Dean's advisory council, the Kellogg School of Management Advisory Board,
is a trustee for Garrett seminary and is on the Board of the Steppenwolf
Theatre in Chicago. Etzler holds a Bachelor of Science degree from Indiana
University and a Master of Business Administration from Northwestern's
Kellogg School of Management.
Robert Wise,
Vice President of Marketing and Strategic Business Development
Since joining the company in 1998, Bob has directed various InterCall teams
in addition to acting as General Counsel from 2001 through 2004. Currently,
Bob is responsible for InterCall’s Marketing department, business development
initiatives, including the firm's Strategic Partnerships and vendor relationships
and ConferenceCall.com (a company acquired by InterCall in 2003). Bob also
plays a key role in InterCall’s acquisition and product development strategies.
Prior to joining InterCall, Bob practiced corporate law and was Vice President
of Imagination Entertainment Corporation.
Heather Welborn,
Vice President of National Sales
Heather leads InterCall's Fortune 500 and Global Client sales team. Since
joining InterCall in September 1995, Heather has held a variety of positions, including
National Account Director, Regional Vice President, and General Manager of
National Accounts, and Account Executive. Prior to joining InterCall, Heather
was a Retail Buyer at Montgomery Wards and successful entrepreneur, managing her
own accounting business.
Marty Dunne, Vice
President of Sales
As Vice President of Sales, Marty leads InterCall's direct sales team. He previously
served as Area Vice President of Sales for the Eastern Region for four years.
Since joining InterCall in 1994, Marty has held various sales positions including
Meeting Consultant, General Manager, Regional Vice President and Area Vice
President. Prior to joining InterCall, Marty was National Account Manager for
RR Donnelley & Sons and Senior Account Executive for AT&T.
Rob Ewing,
Vice President of Systems Development
As
Vice President of Systems Development, Rob and his team oversee all business
systems development, integration and support, as well as advise on new
products and services. Since joining InterCall in 1997, Rob has held
various IT positions including leading and architecting the company’s
CRM initiative, ecommerce initiatives and web conferencing integration
projects. Prior to InterCall, Rob spent ten years as a Senior Systems
Consultant with Enterprise Computer Systems and Spartan Electronic Consultants.
Michael Harrison,
Vice President of Accounting
Michael Harrison joined InterCall as Vice President of Accounting in April
2003 upon West Corporation's acquisition of the firm. Michael is a licensed
Certified Public Accountant with 18 years of financial management experience
in a variety of industries. Prior to joining InterCall, Michael spent 8 years
with various divisions of West Corporation and was also a Senior Audit Manager
with Deloitte & Touche.
Ben Yomtoob, Vice
President
Most recently, Ben managed InterCall's web conferencing and video conferencing
teams. He was previously responsible for managing Mshow, InterCall's web conferencing
service. Prior to joining InterCall in 1998, Ben was in corporate management
at AT&T and Ameritech. Ben also has expertise as a systems consultant and a
management consultant with Accenture and Booz Allen. |
|
