InterCall Insights

Put Our Expertise to Work for You.

There's a reason why InterCall is the largest conferencing and collaboration services provider in the world—our experts, engineers and operations staff know about how employees work in this global economy and we design solutions that enable them to get the job done. As a part of West's Unified Communications segment, InterCall and West IP Communications lead the way in delivering business communication solutions. Take advantage of our thought leadership to build your knowledge and turn your business’s communication into a strategic and competitive advantage.

Important Info


Get our perspective on everything from conferencing etiquette and new ideas for engaging meeting participants to the latest ways to use video and taking your virtual events to the next level.

Read more »

White Papers

Read what analysts, customers and other experts have to say about the impacts UC can and will have on business, including trends in conferencing and virtual events, international connectivity, mobility and video.

Read more »

Best Practices

Learn tips and techniques that you can implement today using our remote communication tools.

Read more »


Learn about the numbers behind business communications.

Read more »


Articles and Announcements

Find out what InterCall's senior leadership has to say about the latest in conferencing, virtual events, digital media and Unified Communications. You can also get the latest announcements about our partnerships, product offerings and service enhancements.

Nearly half of workers would ditch a conference call to watch March Madness
USA Today MoneyMarch 19, 2015
Your colleagues are supposed to be working, of course. But instead of being productive and responsible workplace citizens, the guys—it’s mostly 30-somethings men–have one eye, maybe both, on the NCAA Men’s Basketball tournament that tipped off today.

All Work and Some Play: A Guide To Gamification In Workplace Training
Skilledup.comMarch 19, 2015
Gamification has been in the spotlight for a few years now, more than long enough for the public's love affair with the gaming elements of points, badges and leaderboards to curdle. But while gamification is falling in mainstream popularity, it is picking up steam in the workplace.

Read all »