InterCall Insights

Put Our Expertise to Work for You.

There's a reason why InterCall is the largest conferencing and collaboration services provider in the world—our experts, engineers and operations staff know about how employees work in this global economy and we design solutions that enable them to get the job done. As a part of West's Unified Communications segment, InterCall and West IP Communications lead the way in delivering business communication solutions. Take advantage of our thought leadership to build your knowledge and turn your business’s communication into a strategic and competitive advantage.

Important Info


Get our perspective on everything from conferencing etiquette and new ideas for engaging meeting participants to the latest ways to use video and taking your virtual events to the next level.

Read more »

White Papers

Read what analysts, customers and other experts have to say about the impacts UC can and will have on business, including trends in conferencing and virtual events, international connectivity, mobility and video.

Read more »

Best Practices

Learn tips and techniques that you can implement today using our remote communication tools.

Read more »


Learn about the numbers behind business communications.

Read more »


Articles and Announcements

Find out what InterCall's senior leadership has to say about the latest in conferencing, virtual events, digital media and Unified Communications. You can also get the latest announcements about our partnerships, product offerings and service enhancements.

Telework Means Snow Days Are No Reason to Miss Work
BiztechMagazine.comFebruary 11, 2015
A new survey shows that snow days can be just as productive as regular working days.
When we were kids, a snow day meant a reprieve from work and a day of play. As an adult, snow days don’t pan out quite the same. In addition to shoveling the driveway, most employees are expected to continue their work in some form or fashion, thanks in large part to the rise of teleworking.

4 Ways to Make Conference Calls Less Terrible
Harvard Business ReviewJanuary 28, 2015
No one wants to sit on a boring conference call, especially when they have other work to do. But that’s the reality for a lot of people, at least according to recent InterCall research on the rise of mobile conference calls and employee conferencing behavior.

Read all »
Please help us Make this Site Better.

Please take a few seconds to fill out a survey. Your feedback is appreciated.