Unified Meeting® 5 makes meetings easier to manage, more effective and productive. Below are frequently asked questions about how to use this web based meeting tool.
- What is Unified Meeting 5?
Unified Meeting 5 is InterCall’s meeting and collaboration application that puts you in control of all aspects of your meeting including scheduling, participant management and security. You have access to a simple, browser-only version, which gives you call management and security features, or an installed desktop version which gives you access to scheduling, Voice over IP, application sharing, recordings and active directory integration. Whether you are collaborating online or simply using audio to meet, Unified Meeting 5 improves your meeting experience with intuitive and powerful productivity enhancements that are available to you with a click of your mouse.
- How many people can join Unified Meeting 5?
By default, Unified Meeting 5 supports meetings with up to 150 connections including moderator, presenters and participants. Please contact your sales representative if more participants are required for your meeting.
- Which operating systems can you use with Unified Meeting 5?
Microsoft® Windows XP SP3 / Vista / 7 / 8 and Mac OS X 10.6 (Leopard) or higher.
- Where can I download Unified Meeting 5?
Unified Meeting 5 is available from www.intercall.com/go
. Additionally, when starting or joining a call in your browser, the option will appear to download Unified Meeting 5 to your computer. This enables you to start, join and schedule meetings directly from the program on your desktop.
- Do I need an InterCall account to download and use Unified Meeting 5?
No. You do not need an InterCall account to download and join meetings using Unified Meeting 5. However, to schedule, start and host meetings through Unified Meeting 5, an InterCall account is required.
- What languages does Unified Meeting 5 currently support?
Unified Meeting 5 is currently available in English, Simplified Chinese, Traditional Chinese, Dutch, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish, and Swedish. Support for additional languages will be available in future releases.
- Which audio accounts does Unified Meeting 5 support?
Unified Meeting 5 supports InterCall Reservationless-Plus® accounts with a conference code and leader PIN or Reservationless-Plus accounts with dual passcodes (leader conference code and participant conference code). Certain features are only available on our IICP proprietary infrastructure. Unified Meeting 5 doesn’t support Reservationless-Express and Reservationless-Pro accounts. If you have questions or need assistance, please contact customer service at 877.769.7228. A complete list of regional support numbers can be found at www.intercall.com.
- Where do I find my Unified Meeting 5 login and password?
Your Unified Meeting 5 login and password can be found in the welcome email or packet you received when you signed up for an InterCall account. If you need to have your welcome email resent, you can select to have it resent during installation or contact customer service at 877.769.7228. Additional regional support numbers can be found at www.intercall.com.
- Which browsers are supported by Unified Meeting 5?
Unified Meeting 5 is available for Microsoft Internet Explorer® 7 or higher, Google Chrome™ 11 or higher, Mozilla® Firefox® 10 or higher and Safari® 5.1 or higher.
- What is Voice over Internet Protocol (VoIP)?
Voice over Internet Protocol (VoIP) is the voice tool used to transport communication via an IP network rather than through a traditional cellular signal.
- How can I use Voice over Internet Protocol (VoIP) with Unified Meeting 5?
To use VoIP with Unified Meeting 5, it must be enabled within your InterCall account and Unified Meeting 5 installed on your desktop. To request this feature, please contact customer service at 877.769.7228 or the number listed on your welcome email. Additional regional support numbers can be found at www.intercall.com. To download, please visit www.intercall.com/go.
- Is Voice over Internet Protocol (VoIP) supported in my country?
Due to regulatory requirements, VoIP is currently unavailable in the following countries: Algeria, Armenia, Azerbaijan, Bahrain, Belarus, China, Egypt, Estonia, Georgia, India, Iran, Iraq, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lithuania, Moldova, North Korea, Oman, Qatar, Saudi Arabia , Syria, Tajikistan, Turkey, Turkmenistan, UAE, Ukraine, Uzbekistan and Yemen.
- Due to security concerns, my company uses a firewall that does not allow traffic through certain ports. Will I still be able to use VoIP?
To meet these different infrastructure requirements, the VoIP client will include a component for tunneling. This will allow the VoIP client to try different connection methods and choose the best one for each call. It will utilize known ports that should be open in every company’s infrastructure for Internet traffic.
- How do I send a meeting invitation?
For Windows users: From the Unified Meeting 5 desktop icon toolbar, select Schedule Meeting. The Unified Meeting 5 scheduling plug-in will open in your Outlook mail client. Select the InterCall icon and your meeting information will be aggregated into an email.
For Mac users: Click Create Meeting Invitation from the InterCall application in the Menu bar. Unified Meeting 5 scheduling will open iCal and you will be able to create a new event with the Unified Meeting 5 information aggregated to the event.
- How do I join a meeting as a participant?
After clicking the invite URL sent in your email invitation, you will be automatically connected to the specified meeting. If using Join Meeting from the toolbar, enter the conference code of the meeting you would like to join and select Join as a Participant. Select the right arrow and you’ll be connected to your meeting.
- What types of reports are available with Unified Meeting 5?
Unified Meeting 5 stores detailed reports from your meetings, with information on the duration of the meeting, number of participants, participant names.
- How do I start a meeting as a leader/moderator?
To start a meeting, select Start Meeting from the Meeting Center toolbar icon or in your Conference Manager, confirm your Call Me number, dial-in number or if enabled, Voice over IP and select Start Meeting. You can also start your meeting by clicking the join URL in your meeting invite. If you are using the browser version, you can start a meeting from www.intercall.com/go or from InterCall Online at www.intercallonline.com
- How do I start an instant meeting?
To start your meeting, right click the Meeting Center toolbar icon and select Start Meeting. Choose Call Me, Dial-In or if enabled, Voice over IP and select Start Meeting. Alternatively, within Conference Manager, from the welcome screen, select Start Meeting. Choose Call Me, Dial-In or if enabled, Voice over IP and select Start Meeting. If you are using the browser version, you can start a meeting from www.intercall.com/go or from InterCall Online at www.intercallonline.com.