Unified Meeting® 5 makes meetings easier to manage, more effective and productive. Below are frequently asked questions about how to use this web based meeting tool.
- What is Unified Meeting 5?
Unified Meeting 5 is a web based tool that puts you in complete control of all aspects of your meeting – including scheduling, managing and securing your meetings.
Whether you are collaborating online or simply using audio to meet, Unified Meeting 5 improves your meeting experience with intuitive and powerful productivity enhancements that are available to you with a click of your mouse. All of this comes as a service that InterCall manages for you and it's integrated with the business tools that you use every day.
- How many people can join Unified Meeting 5?
Unified Meeting 5 supports meetings with up to 125 connections including moderator, presenters and participants.
- What technology/infrastructure is needed to support Unified Meeting 5?
Unified Meeting 5 uses the Software as a Service model. Unified Meeting 5 is a service, not a product; therefore, there is absolutely no on-site infrastructure required from the customer perspective. InterCall provides the global infrastructure and sells access to this infrastructure via the Unified Meeting 5 service.
- What are the system requirements?
Unified Meeting 5 requires little to no internal resources. Download a pdf
copy of the technical requirements.
- Where can I download Unified Meeting 5?
A small download of the Unified Meeting 5 application is required for moderators. There are no downloads required for participants. Moderators can download the Unified Meeting 5 via the Information section of their online account or by visiting www.intercall.com/go
- What is the Desktop Icon?
After installing Unified Meeting 5 on your computer, a blue icon will appear in the bottom right-hand corner of your screen in the Windows taskbar. The desktop icon provides you one-click access to Ad hoc and Scheduled Meetings. You can also enter the Conference Manager and check for updates directly from the desktop icon.
- How do I start an Instant meeting?
To start your meeting, right-click the Unified Meeting 5 desktop icon and select Start a Meeting. You are prompted to select or enter a phone number. You will be called at this phone number to start the phone portion of the meeting.
- How do I invite people to an Instant meeting?
Moderators can send a Quick Invite through instant messenger or email using the Quick Invite in-meeting shortcut toolbar. Participants simply click the link to join the meeting.
- Can I schedule Unified Meeting 5 meetings directly from my Outlook Calendar?
Yes. You can schedule and launch Unified Meeting 5 meetings directly from your Outlook Calendar after you install Unified Meeting 5 on your computer. Once downloaded, you can schedule from a new button located at the top of your calendar tool bar.
Simply click Unified Meeting 5 to eliminate the hassle of manually entering all the "how to join" info. Unified Meeting 5 will add it for you!
- How do I start a Scheduled meeting?
At the time of your meeting, just click the JOIN link in your Outlook Calendar appointment and choose to have Unified Meeting 5 dial your phone automatically at a number you designate.
There's no need to remember your dial-in number, user login or password. How easy is that? Try it once and you'll be hooked!
- How do participants join a Scheduled meeting?
Participants only have to click the JOIN link in the Outlook invitation you sent them and Unified Meeting 5 dials them, too!
- How do participants connect to the phone portion of a Unified Meeting?
Upon joining the web portion of the meeting, participants are prompted to select or enter a phone number where they will be called to join the meeting.
- Is my meeting encrypted?
Yes, Unified Meeting 5 is uses SSL, or Secure Socket Layer. It will encrypt the information displayed in an online meeting. SSL offers 128-bit encryption, which is the highest level of encryption that is offered to the consumer in the market being the same level of security that banks and online shopping companies use.
- What is application sharing?
You can present an application or web browser from your computer during a meeting. You can share a specific file or your entire desktop for other participants to view and annotate. If given permission, a participant can do the same.
- Can I annotate a presentation or shared application?
Yes. You can select an annotation tool to draw on any application when application sharing.
- What types of reports are available with Unified Meeting 5?
Unified Meeting 5 stores detailed reports from your meetings, with information on the duration of the meeting, number of participants, participant names.
- What recording capabilities does Unified Meeting 5 have?
You can capture a synchronized audio and web playback of your meeting. After the meeting, make the recording available to others for later playback.
Note: To utilize the built-in recording feature, you must use Reservationless-Plus conferencing integrated with Unified Meeting 5
- How do I make my recorded meeting available to others?
There are two ways to make your recorded meeting available to others:
- Download as Zip File: You can download an archive if it is in Zip format or email it to your participants for them to download directly.
- Hosted URL link: Unified Meeting 5 will host your archive for 90 days. Additional charges apply after 3 months of hosting.
- Can I still get operator assistance on a conference managed through Unified Meeting 5?
Unified Meeting 5 provides 24x7 customer support. Moderators can dial customer service directly during the meeting using their telephone keypad or the Unified Meeting 5 online interface.
Customer service can be contacted directly at any time by calling toll-free 800.305.5208 or +1 303.267.1291