WebEx Training Center is an effective tool for online training. Below are frequently asked questions about how to host and manage web training sessions.
- How does WebEx Training Center differ from WebEx Meeting Center?
- What do I need to host or attend an online training session using Microsoft Windows?
- Does WebEx Training Center support languages other than English?
- What factors affect the performance of online training sessions?
- How can I test training session performance?
- What is the difference between Document Sharing and Application Sharing?
- What types of files or applications can I share?
- Do all session attendees need the file or application that I want to share?
- How can I modify documents that I am sharing?
- Can I share more than one document or presentation at a time?
- Can I save annotated documents or presentations and view them offline?
- Can I save annotations made during application or desktop sharing?
- Can I show animation and slide transitions in presentations?
- Sometimes images I am sharing do not appear clearly. Why does this happen?
- What happens if people in a web training session have displays with different sizes or resolutions?
- What is causing attendees to see a yellow crosshatched pattern when viewing or controlling an application?
- How can I prevent uninvited attendees from joining my web training session?
- Why don’t email notifications show the training session time in the attendee’s time zone?
Frequently Asked Questions
How does WebEx Training Center differ from WebEx Meeting Center?
WebEx Training Center includes all the features in WebEx Meeting Center Pro, as well as the following additional features:
- Training delivery
- Live and recorded sessions
- Playback of recorded sessions in a live training session
- Automatic slide advancing for presentations
- In-session participation
- Enhanced polling, testing and grading
- Pre- and post-session testing
- Multiple trainers or panelists
- Breakout sessions
- Hands-on lab
- Instant feedback
- Paired or threaded Q&A sessions
- Training content authoring
- Web-based testing authoring tool
- Polling editor
- Real-time testing and polling
- Enhanced WebEx recording editor
- Registration and reporting
- Fee-based live and recorded sessions using ecommerce
- Sortable lists of live and recorded training sessions
- Publishing of recorded training sessions on a WebEx Training Center web site
- Customizable, advanced registration system for live and recorded training sessions
- Advanced scheduling with recurring session support
- Detailed reports for live and recorded training sessions
- Standards compliance
- Support for WebEx Recorded Files (.wrf) playback in Windows Media Player
- SCORM (Shareable Courseware Object Reference Model) APIs
- PHP and XML APIs
What do I need to host or attend an online training session using Microsoft Windows?
Minimum requirements include:
- Windows 98, NT, 2000, XP or 2003
- Intel or AMD (400MHZ +) or compatible processor
- 128 MB RAM
- Microsoft Internet Explorer 6, Mozilla 1.4 and above, Netscape 7.x or Firefox 1.0 and above
- Active X enabled/unblocked for IE is recommended
- 56 K or faster Internet connection
A localized version of Windows is required to host or attend fully interactive meetings on Asian versions of WebEx Training Center (Korean, Japanese, Traditional Chinese, and Simplified Chinese).
Does WebEx Training Center support languages other than English?
Yes. In addition to English, WebEx Training Center supports French, German, Spanish, Korean, Japanese, Simplified Chinese and Traditional Chinese. Enhanced Recorded Sessions option using WebEx Training Center On-Demand integration is English only.
What factors affect the performance of online training sessions?
Performance depends on both the Internet itself and the WebEx service. We constantly monitor service and network performance, and continually enhance its infrastructure to keep web conference services highly available and reliable.
Some of the factors that affect performance are:
- the speed of your computer's connection to the Internet.
- the performance of your Internet service provider.
- overall Internet traffic on your routed connection to the WebEx server.
- performance of firewall and proxy servers, if your computer is behind a company firewall.
How can I test training session performance?
The Trace Route utility on your computer can help you to determine where problems are occurring between your computer and the WebEx server. On Windows, open a DOS prompt or a Command prompt window, then type:
- tracert your_site_URL
- where your_site_URL is the address for your meeting service Web site. Ensure that you include a space after tracert
When running Trace Route, your computer sends packets of information across your connection to measure the amount of time it takes for the packets to reach the meeting server. Ideally, packets should take between 1-60 ms to reach the server. If packets take between 60-100 ms to reach the server, your connection is slow and may be noticeable in a WebEx meeting. Times longer than 100 ms are likely to seem unacceptably slow. If you continue to experience poor performance, consult your network administrator.
What is the difference between Document Sharing and Application Sharing?
Document Sharing uses a print driver (the WebEx Document Loader) to create an image of your document, which is then presented for review and markup in the WebEx Training Manager content viewer. This image is much like a printed document or fax—it can not be edited. This image requires relatively little bandwidth and thus works well at slower connection speeds.
Application Sharing sends images of the application in real-time allowing you to edit documents as well as show all of an application's features, such as menus and tools. This type of sharing is much more powerful and requires more bandwidth.
What types of files or applications can I share?
You can share virtually any document or application. Applications with streaming content may not work well because such content is not streaming directly from the source to attendees. If you want to share a web page with streaming content you can use web content sharing, which opens a browser window on each attendee's computer and streams the content directly from its source.
Do all session attendees need the file or application that I want to share?
No. Only the presenter in the training session must have the file or application on their computer. Other attendees in the session do not need to have the file or application on their computers. If you have attendees on a slow bandwidth connection, you may also encourage those attendees to cache course material prior to the session. You can make this material available as course material in UCF format when scheduling the session.
How can I modify documents that I am sharing?
In Document Sharing, you can annotate documents but not edit them because the content is an image much like a PDF document or fax. However, you can use Application Sharing to edit documents as you share them in a training session and save the final version in the native application format. Application Sharing lets all the attendees see the changes that you make or edit the document themselves if you grant them remote control.
Can I share more than one document or presentation at a time?
Yes. You can share as many documents or presentations as you like in the content viewer. Each document or presentation that you open appears on its own tab in the content viewer. Because WebEx Training Manager automatically labels each tab with the title or name of the document or presentation, you can quickly locate the document or presentation that you want to share with attendees.
Can I save annotated documents or presentations and view them offline?
Yes. To save any document or presentation in a file on your computer, choose Save on the File menu. To view the saved file offline simply double-click it. The document or presentation appears in the WebEx Document Viewer, which is part of WebEx Training Manager.
Can I save annotations made during application or desktop sharing?
Yes. The screen capture tool in the Floating Icon Tray allows you to do just that. You can also record your training session. A recording captures all annotations and other actions that you make during application or desktop sharing.
Can I show animation and slide transitions in presentations?
Yes. If you share a Microsoft PowerPoint presentation, attendees can see animations and slide transitions in their content viewers. Alternatively, you can show animation and slide transitions by using Application Sharing to share your slide-authoring application.
Sometimes images I am sharing do not appear clearly. Why does this happen?
Attendees may see degradation in the quality of some images as the WebEx compression algorithm automatically compensates for slow connections. This degradation is particularly noticeable on slow connections during web browser sharing.
What happens if people in a web training session have displays with different sizes or resolutions?
In a TrainingCenter session, all of the attendees' views automatically display the training session content, even if they have different display resolutions. No matter which resolution attendees' monitors are set to, attendees' views automatically follow your mouse pointer. Thus, you should always keep the mouse pointer near the content under discussion. For best results, you should set your monitor to 800 x 600 pixels because this resolution is the most common. To change your monitor's display resolution for Windows, use the Settings tab in the Display Control Panel.
What is causing attendees to see a yellow crosshatched pattern when viewing or controlling an application?
The crosshatched pattern is the shadow of a dialog box or window that is in front of the shared application on your screen. Once you close this dialog box or window, the pattern no longer appears.
How can I prevent uninvited attendees from joining my web training session?
To prevent uninvited attendees from joining your session:
- Specify a password for your training session. Your training service automatically includes the password for your training session in an invitation email message to each invited attendee.
- Schedule an unlisted training session. On the Schedule Training Session page you can select Unlisted to prevent your training session from appearing in the list of sessions or on the training session calendar. Only attendees who have the meeting number can join the session.
- Restrict access to your training session. Once all invited attendees have joined the training session you can choose Restrict Access on the Session menu to prevent others from joining the training session.
- Expel any uninvited attendee from your training session. To expel uninvited guests, choose Expel on the Participant menu.
Why don’t email notifications show the training session time in the attendee’s time zone?
In email notifications, training session times automatically appear in your time zone. You can change your time zone on the Preferences page. Although your training service cannot determine each attendee's time zone and adjust it automatically for each email notification, attendees can easily view training session times in their time zones on your training service web site by selecting a different time zone on the Preferences page.