Reservationless-Plus

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Downloads and Resources for Setting Up a Conference Call

Important Info

InterCall Reservationless-Plus Release Notes

Take advantage of the most innovative features and enhancements available with Reservationless-Plus conferencing. As part of our on-going strategy to provide you with the most powerful way to bring people together from anywhere in the world—quickly, conveniently and, most important, easily, we have added functionality that will make your meetings even more productive.

Released November 22, 2013

Feature/Enhancement

Description

Benefits

More Information

VoIP (Voice over IP) via Only WiFi

Provides the option to disable VoIP usage over a carrier network when used with MobileMeet™ (InterCall’s mobile app for iPhones and Android phones), making VoIP limited to an active WiFi connection only.

If enabled and turned on, only the WiFi connection will be used. If disabled and turned off, the WiFi is preferred if in reach, otherwise, the carrier connection will be used to connect via VoIP.

If you are not connected to a WiFi network, the VoIP option on the audio option/dial support screen is hidden.

If you are disconnected from the WiFi network, the VoIP connection will drop and you can reconnect via other audio options through the existing reconnection flow.

Does not use your available data package with your mobile carrier.

Go to www.mobilemeet.com to learn more about MobileMeet.

Please contact your sales representative for more information.

Dual Passcode Enhancement

The dual passcode feature has been updated to work with multiple leaders.

Adds flexibility for multiple leaders joining a conference to only enter the passcode.

Please contact your sales representative for more information.

Localization of Push Notifications with MobileMeet

Update to the push notification service to display the messages in the same language of your mobile device if language is supported by MobileMeet localization efforts. This is in preparation for other MobileMeet localization efforts.

Provides consistency to keep the set language of your mobile device.

Go to www.mobilemeet.com to learn more about MobileMeet.

Please contact your sales representative for more information.

Push Message for SmartMeet

Adds the ability to send existing push messages to the SmartMeet app, InterCall’s mobile wholesale app.

Helps to prepare for the SmartMeet market launch.

Please contact your sales representative for more information.

Name Record and Save

As a call leader, allows you to record your name one time as opposed to each time you start a conference.

Provides efficient and fast entry to start your conference by automatically playing the previously recorded name for each of your future conferences.

Please contact your sales representative for more information.

Locked Conference Enhancement

Allows multiple leaders to join a locked conference instead of being placed in the waiting room.

Increases the efficiency for multiple leaders to join a conference during a locked status.

Please contact your sales representative for more information.

Released April 19, 2013

Feature/Enhancement

Description

Benefits

More Information

Participant Count Announcement

Your participants will each hear what number participant they are as they join your meeting. They will hear this announcement either within the meeting if it has already started or in the waiting room.

Your participants will hear, ‘You are participant x joining this conference.’

Eliminates any confusion if you are the only person waiting to join a conference.

Please contact your sales representative for more information.

Reservationless-Plus Call Flow Changes

The ‘Press 1 to join your conference.’ prompt will now be played after any of your provisioned and enabled features prompts.

By improving the Reservationless-Plus entry process when starting and joining meetings, we are mirroring the dial-in and dial-out experience when using our web and mobile services—giving you and your meeting participants a uniform experience.

Please contact your sales representative for more information.

Dial-Out Caller ID

If enabled, allows the caller ID to display the phone number on the end user’s record in InterCall’s internal system when dialing out to participants from your meeting.

By seeing and knowing who is calling, this feature increases the chances of your required participant to answer their phone when you are dialing out to them.

Currently, only available in North America.

Please contact your sales representative for more information.

Music on Hold Channels Beta

Select from different music on hold songs when you are provisioned with InterCall Lounge or generic hold music.

Choose a specific hold music song if you don’t prefer what is currently being played for your participants as they wait for your meeting to begin.

Please contact your sales representative for more information.

Released December 17, 2012


Feature/Enhancement

Description

Benefits

More Information

Quality Case Maker

Allows you to automatically create an online quality request by using your telephone keypad, without interrupting your on-going meeting.

Press *44 on your telephone keypad to automatically create a trouble ticket online, assigning it to a quality agent for review and resolution, without any interruption during your meeting.

Create a trouble ticket with a dedication quality agent, but without disrupting your meeting.

Please contact your sales representative for more information.

Reservationless-Plus User Guide with a complete list of keypad commands.

Turn Music on Hold On/Off While Waiting for Meeting to Begin

By using your telephone keypad, turn music on hold off by pressing *60 and on by pressing *61.

Multi-task while waiting for your meeting to start without the hold music disrupting your concentration.

Please contact your sales representative for more information.

Reservationless-Plus User Guide with a complete list of keypad commands.

Mute/Unmute Enhancement

Choose between hearing only tones or prompts when a meeting participant mutes or unmutes their individual line.

Eliminate the prompt heard when muting your individual line by changing your mute option as tone only.

Please contact your sales representative for more information.

Dual Phone Project Accounting Code (PAC)

You are now able to enter two phone PAC values via your telephone keypad.

Provide a more clear and concise billing statement with easier tracking.

Please contact your sales representative for more information.

Project Accounting Code User Guide

Lecture Mode Enhancement

The prompt, 'The leader has muted all lines' will no longer be heard by the call leader.

Avoid distraction when turning on lecture mode with the elimination of this prompt.

Please contact your sales representative for more information.

Conference Code Error Prompt Enhancement

More information has been added to the error prompt heard when entering an incorrect conference code or dialing an incorrect number. The new prompt states, 'You have dialed an incorrect phone number or entered an invalid passcode. Please verify and try again.'

Experience our validation processes with continued protection of your account from fraudulent use, but also have enough information to lessen any confusion, allowing a successful entry into your meeting.

Please contact your sales representative for more information.

Released October 11, 2011

Entry/Exit Volume Selection

Within the leader menu, you can select the volume associated with entry and exit tones that are heard in the conference when a participant joins, leaves or mutes/unmutes their line. You can choose from the following options:

  • Very soft
  • Soft
  • Normal
  • Loud
  • Very loud

Your selection will be stored for all future conferences. Provisioning is required and available at the owner level.


Released November 19, 2010 – March 4, 2011

Leader ani/phone number recognition to start conference

Store an ANI/phone number in our system via your telephone keypad by selecting option 8 in your account menu. When you dial in from that number to start your conference, our system will recognize it and join you to your conference without you having to input your conference code and leader PIN. This feature requires the carrier to be able to capture the phone number used when dialing in to your conference.Provisioning is required and available at the owner level.


Leader grace period for auto continuation

Provides a grace period to allow you to rejoin your conference in the event Auto Continuation is disabled and you have disconnected. Participants are informed you have disconnected and the conference will terminate shortly, giving them time to discuss plans in the case the conference needs to continue. Provisioning is required and available at the owner level.


Conference entry mode

Allows you to select one of the following entry mode options, prior to participants joining their conference:

  • Normal – all participants have the standard talk privileges (same as the current default mode).
  • Group Mute – participants are joined as muted, but have the ability to unmute their individual lines to speak.
  • Lecture Mode – participants are unable to speak or unmute their lines.

Provisioning is required and available at the owner level.


Auto record without ability to stop recording

Eliminates the ability for anyone to press *2 to stop the recording, when auto record is enabled. The recording will automatically start at the beginning of the call and a message will alert all participants this call is being recorded and if they do not wish to be recorded they must hang up. Provisioning is required and available at either the company or owner level.


Security passcode via telephone keypad (dtmf)

Add a security passcode to an active conference by pressing #64 to return to your account menu and then selecting option 7. Provisioning is required and available at the owner level.


Locked conference fix

Once the conference is locked, no new participants will be able to join from either the audio or the web portion of the conference. Anyone trying to join your locked conference via dial-out or dial-me from a web conferencing product will not be connected. They will be placed into the waiting room if enabled, otherwise they will be disconnected.


Released July 30, 2010 – October 29, 2010

Leader pin change via telephone keypad (dtmf)

Change your leader PIN via your telephone keypad by selecting option 1 in your account menu. Provisioning is required and available at the owner level.


Personal greeting fix

Avoid disrupting your conference when performing your personal greeting functions. A modification was made to remove you from your main conference to create/edit your personal greeting. Provisioning is required and available at the owner level.


Project accounting code (PAC) update

Choose to update the entered PAC value during your conference or after your conference has ended. During your conference, press #64 on your telephone keypad to return to your account menu and select option 6 to update your PAC value. After your conference has ended, update your PAC value online at www.intercallonline.com on the My Meetings page. Provisioning is required and available at the owner level.


Security passcode update

Bypass the security passcode via any web product or CCAPI to the IICP Reservationless- Plus v2 platform. Provisioning is required and is available at either the company or owner level.


Released March 19, 2010 – June 25, 2010

Primary/secondary language option

Assign a secondary language to all prompts within your conference. Once activated, participants will receive an additional prompt to select a desired language. If no language is selected, your default language is used for that participant. Provisioning is required and available at either the company or owner level.


Operator requests in desired language

When you press *0 for operator assistance, your language selection will be displayed on the operator console to indicate to the operator your desired language.


Pre-conference operator dial-out

Allows you to press *0 for operator assistance prior to a valid conference code being entered. Approval is required and must be provisioned at the DNIS level.


Entry announcement limit

Reduce the number of entry tones played when your call is started. Quick Start must be disabled and more than five to ten participants are on music hold. Provisioning is required and available at either the company or owner level.


Minimum/maximum phone project accounting code (PAC)

Establish a minimum and/or maximum number of digits required for your PAC value. Provisioning is required and available at either the company or owner level.


Custom project accounting code (PAC) prompts

Provide up to twelve different prompts to play prior to entering the PAC value. Provisioning is required and available at either the company or owner level.


Record/pause/resume

Pause a recording in progress and then resume the recording when you are ready to continue. This is ideal for long conferences where a ten to fifteen minute break may occur and silence during the playback is not wanted. Provisioning is required and available at either the company or owner level.


Mute/unmute keypad command

Press *6 to mute and unmute your individual line, as opposed, to pressing *6 to mute and #6 to unmute. Both options currently work when muting/unmuting individual lines. (Available on IICP v2 bridges only.) No provisioning is required.


Released November 10, 2009 – February 19, 2010

Conference code-level custom greeting

Set up a custom greeting to play after participants enter the conference code. Provisioning is required and available at the company level.


Personal greeting

Record a personal greeting for participants to hear when joining the conference. Provisioning is required and available at the owner level.


Leave and join a conference

By pressing #2, participants have the ability to leave the conference they are attending and join a new conference without hanging up and redialing the same dial-in number. Provisioning is required and available at either the company or owner level.


Custom entry

Enter a conference quickly by turning specified prompts off that are play after the conference or leader PIN is entered. Provisioning is required and available at either the company or owner level.


Leader express entry

Start a conference in one easy step by consecutively entering the conference code followed by * and the leader PIN followed by #. No provisioning is required.


Security passcode rules

For additional security measures, a security passcode cannot match the leader PIN or the conference code.