Asia / Pacific
Canada
Europe / Africa / Middle East
U.S. / Latin America
[X] CloseLogin to InterCall Online
I do not have a username or password
Mshow

Frequently Asked Questions

Answers to Web Conferencing and Streaming Questions

Important Info
Mshow is InterCall’s web conferencing solution for business webinars. Below are frequently asked questions about setting up web seminars and streaming web conferences.
 
  1. What do I need to host an Mshow?
  2. What do I need to attend an Mshow?
  3. How do I schedule an Mshow?
  4. How can I get a custom registration survey page?
  5. What is pre-caching?
  6. What are the different types of shows?
  7. Do I have to download software to attend a show?
  8. Can I create my own registration page?
  9. What media types are supported in Mshow?
  10. How can I ensure security on my Mshow?
  11. How big are the Mshow downloads for leaders and participants?
  12. How many people can I have on my Mshow?
  13. How much bandwidth is required to share my applications?
  14. How much bandwidth is required for streaming?
  15. What types of applications can I share?
  16. How can I give control to another leader?
  17. What if I receive a Show error code 30?
  18. What if I receive a Show error code 20?
  19. What if I receive a Show error code 10?
  20. What if I cannot connect to the show?
  21. What if I cannot download the software?
  22. What if my PC locks up when I’m attempting to join the show?
  23. What if the presenter’s slides freeze?
  24. What if my browser freezes?
  25. What if I can’t start a show and only see a screen that says “Connecting to Show”?
  26. What if I cannot start a show from the studio?
  27. What if I have participants with slower Internet connections on my show?
  28. How big can my PowerPoint presentation be?
  29. What if a leader takes control of the show out of turn or a participant joins as a leader?
  30. Can I show animations and slide transitions in presentations?
  31. Why are participants seeing a green screen when I share an application?
  32. What do I need to use live video streaming with an Mshow?
  33. What are the system requirements?

Frequently Asked Questions

  • What do I need to host an Mshow?

    Minimum requirements for hosting an Mshow are:

    Hardware and Operating System
    • PC with Microsoft® Windows 95,98, ME, 2000, NT 4.0 or XP
    • 64 MB of RAM (128 MB of RAM recommended)
    • Monitor set to 800 x 600 pixels or greater


    Internet Browser

    • Netscape Navigator 4.0 or greater
    • Netscape Communicator 4.0 or greater
    • Microsoft Internet Explorer 4.0 or greater (Internet Explorer 5.0 recommended)
    • Netscape 6.0 or higher is not supported at this time


    Internet Connection

    • 56 K or higher for shows not using Application Sharing/Application Control, Web Tour and/or Annotation (Corporate LAN environment recommended)
    • For shows using Application Sharing/Application Control, Web Tour and/or Annotation, the bandwidth requirements increase based on the types and number of applications selected to display to participants


    Audio Capability

    • A separate telephone line for the audio conference
    Back To Top

  • What do I need to attend an Mshow?

    Minimum requirements for attending an Mshow are:

    Hardware and Operating System
    • PC with Microsoft® Windows 95, 98, ME, 2000, NT 4.0 or XP
    • 64 MB of RAM (128 MB of RAM recommended)
    • Monitor set to 800 x 600 pixels or greater
    • Optional: sound card for streaming audio


    Internet browser

    • Netscape Navigator 4.0 or greater
    • Netscape Communicator 4.0 or greater
    • Microsoft Internet Explorer 4.0 or greater (Internet Explorer 5.0 recommended)
    • Netscape 6.0 or higher is not supported at this time


    Internet connection

    • 28.8 K or greater for shows that do not include video streaming, Application Sharing/Application Control, Web Tour and/or Annotation
    • 56 K or greater for shows using Application Sharing/Application Control, Web Tour and/or Annotation
    • For shows using Application Sharing/Application Control, Web Tour and/or Annotation, the bandwidth requirements increase based on the types and number of applications shared by show leaders


    Audio capability

    • A separate telephone line for the audio conference
    • Windows Media 6.4 or later or Real Player 6.0 or later (optional based on if your Mshow provides streaming video and/or audio)


    The following players can be downloaded from the Internet:

    Back To Top

  • How do I schedule an Mshow?

    To schedule an Mshow:
    1. Go to http://www.mshow.com/.
    2. Click Manage my Account.
    3. Enter your username and password and click Continue. You see the Mshow Studio home page.


    Execute the steps listed below to get started.

    1. Click Schedule a Show in the central area (or click Schedule a Show in the left navigation area).
    2. Select a show type.
    3. Input the following information:
      • Show name
      • Date
      • Start time
      • Time zone
      • Show duration
      • Lobby duration
      • Estimated audience size
    4. Click Next.
    5. Click Save.

    More detailed information on scheduling shows may be found at http://www.mshow.com/trainingmaterials.asp.

    Back To Top

  • How can I get a custom registration survey page?

    To get a custom registration survey page, submit content in Word format to your event manager three business days prior to the event.
    Back To Top

  • What is pre-caching?

    Our unique technology allows bandwidth to be utilized in the background to pre-cache the presentation images onto each individual’s system in a temporary folder. This ensures that everyone receives a quality presentation where the slides appear on the desktop regardless of Internet connection speed. The pre-caching starts as soon as each participant joins the event and continues in the background throughout the presentation.
    Back To Top

  • What are the different types of shows?

    There are three different kinds of shows that you can host:

    Now Show
    • Fully automated, self-service solution
    • Starts immediately
    • Available 24/7
    • Optional unattended audio conference
    • Optional security
    • Optional billing codes
    • Post-show participant landing web page options


    Standard Scheduled

    • Fully automated, self-service solution
    • Scheduled for a future time (minimum 15 minute lead time)
    • Automatic invitations and reminders
    • Show readiness notifications
    • Support for up to 150 attendees
    • Optional unattended audio conference
    • Optional security
    • Optional billing codes
    • Post-show participant landing web page options


    Custom Scheduled

    • Event management support
    • Scheduled for a future time (minimum four hour lead time)
    • Customized show content (e.g., Flash animations)
    • Streaming audio/video
    • Registration page
    • Archives for on-demand viewing
    • Operator assisted audio conference
    • Dedicated leader support during a show
    • Optional security
    • Optional billing codes
    • Post-show participant landing web page options
    Back To Top

  • Do I have to download software to attend a show?

    Yes. Participants have a one-time download prior to attending their first show, which is done automatically during their pre-show connectivity test or when they join. An Mshow icon will remain on their desktops after the event, which participants click on to join future shows.
    Back To Top

  • Can I create my own registration page?

    Yes, you can create your own registration page.
    1. While in Studio, click Registration Page Library in the left navigation area.
    2. Click Create New Registration Page.
    3. Enter the Registration Page name. The following fields are required:
      • First name
      • Last name
      • State/Province
      • Country
      • Company
      • Email address

    To change the position of one or more of these fields, click the appropriate arrow in the Position column. The up arrow moves a field up. The down arrow moves a field down.

    Back To Top

  • What media types are supported in Mshow?

    The following is a list of multimedia file types that are supported through the Mshow media group:

    Animation formats
    • gif
    • Flash (fla or swf, if it is final, need swf, if they need edits, need .fla)
    • Shockwave
    • Video (avi/real/quicktime/windows media)
    • 3d Studio MAX 4 or .3dm extension


    Embedded graphics formats

    • jpg
    • gif
    • tif
    • bmp (bitmap)
    • tga (targa)
    • ai (illustrator format, up to version 9.0)
    • pdf
    • psd (photoshop, up to release 6)
    • png
    • pic


    Embedded video

    • Real - .rm
    • Windows media - .wmv, .wma, .asf
    • Quicktime - .mov
    • Uncompressed avi
    • Frame size of videos - 240x180, 320x240, minimum rate of 15 frames per second
    • Compression, codecs, etc. (vary greatly upon projects)
    • Video content needs to be sent on Beta SP or standard MiniDV tapes only


    Embedded audio

    • wav (uncompressed preferred)
    • aif (same as wave, but for mac native)
    • asf (Windows Media)
    • rm (Real)
    Back To Top

  • How can I ensure security on my Mshow?

     You can ensure security in the following ways:

    Locking shows
    Once the show is underway, leaders can lock a show to prevent new participants from joining. This functionality is available from the leader toolbar.

    Checking participants in the Audience List
    If leaders want to ensure that only the invited participants attend the show, they can check the Audience List at any time. The Audience List displays leader and participant details, including their names and companies, as provided during login.

    In addition, leaders have the option while scheduling their shows to select Only allow those invited to attend. This option ensures that only those participants included in the show’s audience list can register and attend the show. When this option is selected, those not included in the audience list will not be permitted to join the show.

    Removing uninvited participants from a show
    If the Audience List shows names that are not known to the leader, the leader has the ability to remove these participants and prevent them from rejoining the show.

    Securing archives on a per-user basis
    Customers can arrange to have file-level security on their archives, requiring all users to authenticate when logging in.
    Back To Top

  • How big are the Mshow downloads for leaders and participants?

    Client download sizes are approximately 1.96 MB for leaders and 1.47 MB for participants.
    Back To Top

  • How many people can I have on my Mshow?

    The Mshow technology can scale up to 10,000 participants per show (when not using Application Sharing) and up to 500 participants if using Application Sharing.
    Back To Top

  • How much bandwidth is required to share my applications?

     When leaders are sharing applications or going on a web tour, the minimum bandwidth recommended for each participant is 56 Kbps.

    APPLICATION
    Excel
    Word
    Outlook
    Web Surf
    Photoshop
    		 PEAK IN BYTES
    41203.73045
    37991.13934
    35320.31187
    45898.24675
    92190.51723    		 AVERAGE IN BYTES
    4913.188291
    3286.434083
    5065.897742
    6668.617543
    11689.95026

    Back To Top

  • How much bandwidth is required for streaming?

    To stream audio, Mshow uses standard algorithms (Microsoft Media Player and Real Player) that require 8.5 Kbps for each user listening to the event. For an event with 10 users on the same network, the continuous bandwidth needs would be 85 Kbps. For a user listening to the presentation on a 28.8 Kbps analog modem connection, the streaming audio would require less than a third of the bandwidth.
    Back To Top

  • What types of applications can I share?

    You can share virtually any application. However, applications with streaming content may not work well because such content is not streaming directly from the source to attendees.
    Back To Top

  • How can I give control to another leader?

    The first leader to join the show is assigned chair control. If the first leader to join the show is not going to be the chair, control can be passed to the designated leader when he or she joins the show. (Chair control can also be passed back and forth after the show starts.) To assume control, the new leader simply must advance to the next PowerPoint slide.
    Back To Top

  • What if I receive a Show error code 30?

    A Show error code 30 means the client can connect to the profile server and get data, but something is blocking the heartbeat or keepalive packets. At the registration info page, press Control+T on your keyboard. Two check boxes will open at the bottom; make sure those are checked, then the client may continue.
    Back To Top

  • What if I receive a Show error code 20?

    A Show error code 20 means the client connects to the profile server but is not able to get data. Usually this indicates that something like a personal firewall, ad blocker or anti-virus software is running. Disable such software to resolve the error.
    Back To Top

  • What if I receive a Show error code 10?

    If you receive a Show error code 10, an incorrect show number has been entered.
    Back To Top

  • What if I cannot connect to the show?

    This could mean that you are using an incompatible browser such as an AOL browser or Netscape 7.0. Try logging into the show via SSL.
    Back To Top

  • What if I cannot download the software?

    If you cannot download the Mshow software, it could mean that:
    • You do not have administrator rights on your computer. You must be granted administrator rights by your network administrator.
    • Your proxy server may limit this type of download. Your network administrator must change the proxy settings.
    • You could be experiencing firewall issues. Try typing Control+T, then log in through a secure connection.

    If you continue to have problems, contact Mshow technical support at 800.374.1852 or +1.706.634.3600.

    Back To Top

  • What if my PC locks up when I’m attempting to join the show?

    If your PC locks up, delete your Mshow software, clear your cache and delete your cookies. If you continue to have problems, contact Mshow technical support at 800.374.1852 or +1.706.634.3600.
    Back To Top

  • What if the presenter’s slides freeze?

    If the presenter’s slides appear to freeze, close down the presentation and join the show again.
    Back To Top

  • What if my browser freezes?

    If your browser freezes, press F5, close the show, clear the cache and log back in.
    Back To Top

  • What if I can’t start a show and only see a screen that says “Connecting to Show”?

    If you only see a screen that indicates you are being connected to a show, remove the Mshow software and reinstall it.
    Back To Top

  • What if I cannot start a show from the studio?

    If you have pop up blocking software installed, you will not be able to start a Now Show. This keeps the progress window from appearing and will not allow the browser to initiate the Mshow log on window.
    Back To Top

  • What if I have participants with slower Internet connections on my show?

    If you have participants with slow Internet connections, you can practice the following quality assurance measures to ensure success:
    • Specify a longer lobby duration to allow for pre-caching and encourage your participants to log in as early as possible.
    • Position a video clip later in the presentation so it has time to cache while you are delivering your presentation.
    • Keep the video window size as small as possible without compromising quality.
    Back To Top

  • How big can my PowerPoint presentation be?

    Content for Mshow cannot exceed 100 MB. For larger content, contact your event manager.
    Back To Top

  • What if a leader takes control of the show out of turn or a participant joins as a leader?

    To take back control or change a leader to a participant, you can disable a leader using the Audience tab on the Leader Console.
    Back To Top

  • Can I show animations and slide transitions in presentations?

    Mshow’s content conversion program supports all animations created in PowerPoint 97 through to PowerPoint 2000. As with regular content, we recommend that you preview your presentation to ensure that you are satisfied with the conversion results.

    PowerPoint XP has new animations that are not currently supported by Mshow. If you submit a PowerPoint presentation with new XP animations, Mshow substitutes the most similar PowerPoint 2000 animation objects.

    If you use PowerPoint XP, but you do not want Mshow to replace your animations, you can create your animations in PowerPoint 2000 format. To change to PowerPoint 2000 format from within PowerPoint XP, go to Tools > Options > Edit and select New animation effects under the Disable new features section.

    With this option selected, all available animation options will be converted by Studio without substitution.
    Back To Top

  • Why are participants seeing a green screen when I share an application?

    Participants may see a green screen while sharing is loading if they have slow Internet connections. If all participants are seeing the green screen, this could indicate that the sharing servers are not receiving the shared image from the leader. If this happens, start a show using SSL and try sharing again.
    Back To Top

  • What do I need to use live video streaming with an Mshow?

    Presenter requirements for streaming video include:
    • The signal can be sent via ISDN 384 Kbps using traditional videoconferencing endpoints. Mshow will not accept an IP video conference connection at this time.
    • Mshow will accept transport of the video signal over video fiber.
    • Mshow can utilize a signal sent via satellite transmission. If the video signal is encoded during delivery, you must send the valid decoder hardware to our Mshow video operations facility. Additional charges apply for all satellite transport.

    If you have your own streaming infrastructure, you can produce the streaming distribution. InterCall then needs the streaming URL and to perform a Delta_T delay test in order to synchronize your streaming equipment with the Mshow service. There is a minimal setup charge for running this on your streaming video events.

    Participant requirements for streaming video include:

    Hardware and Operating System

    • PC with Microsoft Windows 95, 98, ME, 2000, NT 4.0 or XP
    • 64 MB of RAM (128 MB recommended)
    • Monitor set to 800 x 600 pixels or greater
    • Multiple source sound card for streaming video/audio

        Internet browser
        • Netscape Navigator 4.0 or greater
        • Netscape Communicator 4.0 or greater
        • Microsoft Internet Explorer 4.0 or greater (Internet Explorer 5.0 or higher recommended)
        • Netscape 6.0 is not supported at this time

        Bandwidth for video demo
      • Internet connection speed of 128 Kbps or greater for shows using live video
      • For shows using Application Sharing/Application Control, Web Tour and/or Annotation in addition to video, the bandwidth requirements increase based on the types and number of applications shared by show leaders

      Audio/video capability
      • Separate telephone line for the teleconference
      • A streaming media player for streaming video/audio

      We support Windows Media 6.4 or later for our video demonstrations. Download your free Windows Media Player at http://www.microsoft.com/windows/mediaplayer
    Back To Top

  • What are the system requirements?

    The following sections list the system requirements for show leaders and participants.

    System Requirements for Mshow® Leaders

      Minimum Requirements Recommended
    Hardware and
    operating system    		 PC with Microsoft® Windows 95, 98, ME, 2000, NT 4.0, or XP  
    64 MB of RAM 128 MB of RAM
    Monitor set to 800 x 600 pixels or greater
    Internet browser
  • Netscape Navigator 4.0 or greater

  • Netscape Communicator 4.0 or greater

  • Microsoft Internet Explorer 4.0 or greater

    Netscape 6.0 or higher is not supported at this time.

    		•  Internet Explorer 5.0
    Internet connection An Internet connection speed of 56K or higher for shows not using App Share/App Control, Web Tour and/or Annotation.

    For shows using App Share/App Control, Web Tour and/or Annotation, the bandwidth requirements increase based on the types and number of applications selected to display to participants.

    		 Corporate LAN environment
    Audio capability A separate telephone line for the audio conference

    System Requirements for Mshow® Participants

      Minimum Requirements Recommended
    Hardware and
    operating system    		 PC with Microsoft® Windows 95, 98, ME, 2000, NT 4.0, or XP  
    64 MB of RAM 128 MB of RAM
    Monitor set to 800 x 600 pixels or greater
    Optional: Sound card for streaming audio
    Internet browser
  • Netscape Navigator 4.0 or greater

  • Netscape Communicator 4.0 or greater

  • Microsoft Internet Explorer 4.0 or greater

    Netscape 6.0 or higher is not supported at this time.

    		•  Internet Explorer 5.0  
    Internet connection

    An Internet connection speed of 28.8K or greater for shows that do not include video streaming, App Share/App Control, Web Tour and/or Annotation.

    		 28.8K or greater

    An Internet connection speed of 56K or greater for shows using App Share/App Control, Web Tour and/or Annotation.

    For shows using App Share/App Control, Web Tour and/or Annotation, the bandwidth requirements increase based on the types and number of applications shared by show leaders.

    		 56K or greater
    Audio capability

    A separate telephone line for the teleconference

    Optional: A streaming media player if your Mshow® provides streaming video and/or streaming audio.

    We support Windows Media 6.4 or later and RealPlayer 6.0 or later.

    The following players can be downloaded from the Internet:

    Download your free RealPlayer at: http://www.real.com/player/index.html

    Download your free Windows Media Player at: http://www.microsoft.com/windows/mediaplayer

    * You hear the same thing whether you listen by telephone or by streaming audio.

    Back To Top