Cisco WebEx Meeting Center

Frequently Asked Questions

Answers to Web Meeting Questions

Important Info
WebEx Meeting Center is an easy and convenient way to hold a web meeting.  Below are frequently asked questions about how to use and access this web conferencing solution.
 
  1. What do I need to host or attend a meeting?
  2. How do I schedule web meetings using Microsoft Outlook?
  3. How do I schedule web meetings using Lotus Notes?
  4. What is the difference between Document Sharing and Application Sharing?
  5. Can I save annotated documents or presentations and view them offline?
  6. Can I show animations and slide transitions in presentations?
  7. Why do attendees sometimes see a yellow crosshatched pattern during application sharing?
  8. Can I use my keyboard keys to remotely control an application that is running on a different platform?
  9. I am using a Mac. Can I share a Keynote presentation?
  10. What do I need to do to share Star office documents on Solaris?
  11. Are Mozilla and Firefox browsers supported?
  12. What if meeting attendees have displays of different sizes or resolutions?
  13. What can I do to speed things up?
  14. How can I test meeting session performance?
  15. Why can’t I bookmark some pages on my meeting service web site?
  16. Why don’t email notifications show the meeting time in the attendees’ time zone?

Frequently Asked Questions

  • What do I need to host or attend a meeting?

    You will need to download the WebEx Meeting Manager.  The first time you start or join a meeting, it is automatically downloaded to your computer.  You can also download it in advance by going to www.meetingcenter.net.

  • How do I schedule web meetings using Microsoft Outlook?

    You can download the installer from the Downloads page on your Cisco WebEx site, then use Outlook to schedule WebEx Meeting Center meetings, invite attendees and start meetings. Attendees you invite can join the meeting from their Outlook calendars.
  • How do I schedule web meetings using Lotus Notes?

    You can download the installer from the Downloads page on your Cisco WebEx site, then use Lotus Notes to schedule WebEx Meeting Center meetings, invite attendees and start meetings. Attendees you invite can join the web meeting from their Lotus Notes calendars.
  • What is the difference between Document Sharing and Application Sharing?

    With document sharing, attendees can see the document, but you can’t change it.  With application sharing, you share the application that you used to create or change the document; as you change the document, your attendees see your changes.  Application sharing uses more bandwidth and therefore can affect the overall performance of your meeting.

    You can share virtually any type of document or application, but those that stream video or audio may not display appropriately.  To share streaming content, use “web content sharing” which displays the content in a web browser on each attendee’s computer.  All you have to do is select Web Content from the Share menu, enter the URL of a website that contains the streaming content, and your attendees can see it in their own browsers.  You can share many documents or presentations at the same time; each document or presentation appears on its own tab in the content viewer.

    Document sharing requires relatively little bandwidth and thus works well at slower connection speeds.  Application sharing requires more bandwidth. 

  • Can I save annotated documents or presentations and view them offline?

    Yes. To save any document or presentation in a file on your computer choose Save on the File menu. To view the saved file offline simply double-click it. The document or presentation appears in the WebEx Document Viewer, which is part of WebEx Meeting Manager.
  • Can I show animations and slide transitions in presentations?

    Yes. If you share a Microsoft PowerPoint presentation, attendees can see animations and slide transitions in their content viewers. Alternatively, you can show animations and slide transitions by using Application Sharing to share your slide-authoring application then open the slides in that application.
  • Why do attendees sometimes see a yellow crosshatched pattern during application sharing?

    The crosshatched pattern is the shadow of a dialog box or window that is in front of the shared application on your screen. Once you close this dialog box or window, the pattern no longer appears.
  • Can I use my keyboard keys to remotely control an application that is running on a different platform?

    Yes. If you are remotely controlling a presenter’s application, desktop or web browser and your computer’s operating system is not the same as the presenter’s, WebEx Meeting Manager automatically maps your keyboard keys to the presenter’s keys. For details, look up “keyboard shortcuts, using to remotely control software” in the Index of the Online Help section of your meeting service web site.
  • I am using a Mac. Can I share a Keynote presentation?

    Yes, you can use application sharing to share a Keynote presentation on a Mac.  In order to use document sharing, first save your Keynote presentation as an Adobe PDF or QuickTime file and then use the document sharing feature.  Please note that if the PDF file is being used in document sharing, you cannot see animations or transitions.
  • What do I need to do to share Star office documents on Solaris?

    To import StarOffice 7 presentations, you will need:
    • The Solaris 8 operating system with the 108434-10, 108773-17, 109147-21, and 108435-10 (64 bit only) patches
    • X Server (capable of 800x600 screen resolution and 256 colors) with a window manager (for example, the OpenWindows software, CDE, or GNOME)
    • For accessibility support: GNOME 2.0 or later
    To import StarOffice 6 presentations, you will need:
    • For the Solaris 8 operating system: 108434-01 and 108435-01 (64 bit) patches
    • For Asian language support on Solaris 8: 108773-12 patch
    • For the Solaris 7 operating system: 106327-08, 106300-09 (64 bit) patches
    • X Server (with at least 800x600, 256 colors) with a window manager (e.g. Open- Windows, CDE, GNOME, and 128 MB RAM)
  • Are Mozilla and Firefox browsers supported?

    You xan use the Mozilla or Firefox browsers with the UNIX, Linux, or Mac OS X operating systems if you have the Java Runtime Environment (JRE) installed on your workstation.  See the following websites for more information:

     

    For more information, please visit http://www.mozilla.org/.

  • What if meeting attendees have displays of different sizes or resolutions?

    In a WebEx Meeting Center web conference, all of the attendees’ views automatically display the meeting content, even if they have different display resolutions. No matter which resolution attendees’ monitors are set to, attendees’ views automatically follow your mouse pointer. Thus, you should always keep the mouse pointer near the content under discussion. For best results, you should set your monitor to 800 x 600 pixels because this resolution is the most common. To change your monitor’s display resolution for Windows, use the Settings tab in the Display Control Panel. For Mac OS, use the Monitors Control Panel.
  • What can I do to speed things up?

    To speed things up, try the following:
    • Get the fastest connection that you can. ISPs are rapidly deploying DSL, cable modem and T1 connections. Dial-up modems can do the job but anything less than 56 K is probably too slow. Even with a 56 K modem, your actual connection speed may vary.
    • Try using document and presentation sharing instead of application or desktop sharing. Document and presentation sharing uses less bandwidth. Also, sharing documents or presentations that contain fewer graphics can improve performance.
    • Make sure you have a fast connection. It doesn't help if the attendees are all on T1 connections and you are on a slow modem connection.
    • Test your connection to determine what is causing the problem.
  • How can I test meeting session performance?

    You can use a utility such as Trace route to determine where problems occur between your computer and the WebEx server. IN Windows, open a command prompt window, then type “tracert ” (where “your_site_URL” is the web address of your WebEx service site). Make sure that you include a space after “tracert”. Trace Route sends data from your computer and measures the amount of time it takes for the data to reach the WebEx server. Ideally, it should take the data between 1 and 60 ms to reach the server. If it takes:  
    • Between 60 to 100 ms, your connection is slow and your attendees may notice delays during the meeting. 
    • Longer than 100 ms, your connection is unacceptably slow.

    If you continue to experience poor performance, consult your network administrator.

  • Why can’t I bookmark some pages on my meeting service web site?

    Your meeting service web site dynamically generates many of its pages, which you cannot bookmark. Please bookmark only the home page.
  • Why don’t email notifications show the meeting time in the attendees’ time zone?

    In email notifications, meeting times automatically appear in the host’s time zone. A host can change his or her time zone on the Preferences page. Although your meeting service cannot determine each attendee’s time zone and adjust it automatically for each email notification, attendees can easily view meeting times in their time zones on your meeting service website by selecting a different time zone on the Preferences page.

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