InterCall Video Conferencing

Frequently Asked Questions

Answers to Video Conferencing Questions

Important Info
InterCall Video Conference helps you conduct face to face meetings in a cost efficient way anywhere in the world. Below are frequently asked questions about InterCall Video Conferencing and getting started with video conferencing.

 
  1. When should I use InterCall Video Conferencing?
  2. What additional user guides and resources are available for InterCall Video Conferencing?
  3. How do I schedule an InterCall video conference?
  4. What features are available with InterCall Video Conferencing?
  5. How do I access a list of public video conference rooms available for rental?
  6. Who can I contact if I am interested in purchasing video equipment?
  7. What is multipoint video conferencing?
  8. What is needed to use multipoint video conferencing?

Frequently Asked Questions

  • When should I use InterCall Video Conferencing?

    You can use InterCall Video Conferencing when you would like to have a face-to-face meeting with employees or business associates but may not have the budget or time to conduct a live, on-site meeting.
  • What additional user guides and resources are available for InterCall Video Conferencing?

    Complete step-by-step user guides, information on training and demos can be found on the Training Page.
  • How do I schedule an InterCall video conference?

     To schedule an InterCall video conference call, contact one of our support centers:

    General inquiries: videoconf@intercall.com
    Public room requests: publicrooms@intercall.com
    Training and education: vceducation@intercall.com

    U.S. Operations Facility
    3302 20th Ave.
    Valley, AL 36854
    800.603.9402

    InterCall Video Conferencing Support Center (United States)
    Toll Free: 800.603.9402
    International: +1.706.634.3056

    24-hour Reservations
    U.S. 800.603.9402 (Press 2 for Reservations)
    U.K. Free Phone: 0800 961 996
    International: +1.706.645.6865

    24-hour Technical Support
    U.S.: 800.603.9402 (Press 1 for Tech Support)
    UK Free Phone: 0800 961 996
    International: +1.706.645.6537

    Public Room Reservations Room Reservations
    Domestic: 800.603.9402
    UK Free Phone: 0800 961 996
    Online Form »

    Europe Contact Information
    Within the UK: 0800 073 0666
    International: +44 (0)1452 556267

  • What features are available with InterCall Video Conferencing?

    With InterCall Video Conferencing, you can choose from many features including InterCall Video Reservations, Continuous Presence and Video Conference Room Rentals.
  • How do I access a list of public video conference rooms available for rental?

    Complete the form and an InterCall representative will contact you within two business days.
  • Who can I contact if I am interested in purchasing video equipment?

    We have partnered with leaders in the equipment industry who can provide you with information about products and will work with you to understand the needs of your organization. Find a dealer.
  • What is multipoint video conferencing?

    This service allows you to use your own video conferencing equipment and our infrastructure to connect to a video conference. With this option you do not need to purchase your own video bridge or have people on staff to handle the video conferencing bridging or scheduling.
  • What is needed to use multipoint video conferencing?

    InterCall’s multipoint video works with the following carriers:

    • ISDN
    • Public IP connectivity or SprintLink public IP network
    • SAVVIS Intelligent IP network