Microsoft Office 365

Microsoft® Skype for Business

Communicate effectively. Increase productivity. Save money.

Microsoft Skype for Business, offered by InterCall, allows you to find and quickly connect with the right person through instant messaging (IM), Skype video calls or online meetings — all within the Office applications you already use every day.
  • Connect from virtually anywhere
  • Conduct online meetings
  • Share your desktop, whiteboard and presentations
  • Click-to-communicate
Screenshot of Skype for Business

Screenshot of Skype for Business

Important Info

Microsoft® Skype for Business connects you with colleagues through instant messaging, video and online meetings. With Skype for Business, offered by InterCall, you can further your reach with integrated audio conferencing from the world's leading provider. You'll also have access to services and support you won't find anywhere else.

Integrated Audio Conferencing

Skype for Business is integrated with our industry leading Reservationless-Plus® audio conferencing platform, and delivers enhanced features including:

  • Enable external participants to join meetings
  • Connect on multiple devices
  • Call scheduling via Outlook®
  • PSTN dial-in and dial-out
  • Mixed Skype for Business/Reservationless-Plus recording
  • Mute/unmute
  • Lock/unlock
  • End conference
  • *0 in-call support

24/7 Global Support

InterCall provides unmatched 24/7 technical support for end users and administrators. Our dedicated Office 365 support team comprised of certified agents skilled in all aspects of the offering. Services include:

  • Administrator and end-user support
  • Online community support
  • *0 audio conferencing support
  • Pre-sale technical assistance
  • Consultations
  • Implementation support

Training and Adoption Services

InterCall Training and Adoption Services ensure the successful deployment of Skype for Business by promoting rapid acceptance and use of new applications. InterCall offers several training options:

  • Free online training session
  • Free recorded training sessions 
  • Custom training and adoption programs 

Custom training programs can be tailored toward your specific use cases and business goals.

Skype for Business is fully compatible with Lync. All feature functionality is shared across both platforms. 
Skype for Business is a next-generation cloud communications service that connects people in new ways, anytime, from virtually anywhere. Transform your interactions with colleagues, customers and partners from today’s hit-and-miss communication to a more collaborative, engaging, and effective experience.

Instant Messaging (IM) and Presence

  • Identify a contact's availability and send secure instant messages and files to individuals or groups. Easily escalate from an instant message to an online meeting.


  • Connect presence and real-time collaboration capabilities with the Microsoft Office Outlook®, Office SharePoint® and other Office applications.

Online Meetings

    Whether scheduled in Outlook or ad hoc, Skype for Business users can collaborate and share information with the following tools:
  • Audio and video
  • Desktop, application and PowerPoint sharing
  • Virtual whiteboard
  • Annotations
  • Polling tool

Skype-to-Skype Audio and Video Calling

  • Make 1-to-1 computer-based audio and video calls to other Skype for Business and Lync users using a PC and a web camera.

Integrated Audio Conferencing

    When you purchase Skype for Business through InterCall, you get a service that is combined with our Reservationless-Plus® audio conferencing platform, which delivers enhanced in-meeting call controls and provides the ability for participants to join using landlines or mobile phones from nearly anywhere.
    • Conference call scheduling via Outlook
    • PSTN dial-in and dial-out
    • Mute/unmute
    • Lock/unlock
    • End conference
    • *0 in-call support
    • Mixed Skype for Business/Reservationless-Plus recording

Collaborate Within SharePoint Sites

  • See presence information and IM contacts from within Windows SharePoint Services and SharePoint Server sites.


  • Allows users to see presence information and communicate using IM and PC-based audio and video across organizational boundaries.

Communicate with Windows Live Messenger Contacts

  • Connect with Windows Live Messenger contacts using IM and audio and video calls directly from Skype for Business and Lync.

Multiparty Audio/Video Sessions

  • Connect three or more users via audio or high quality video sessions.

File Transfer

  • Transfer large files as part of a Skype for Business session without using email and clogging mail boxes.

Distribution Lists

  • Add email distribution lists to Contact Lists so that instant messages may be sent to individual members of a list or the entire group.

IM Security

  • Built into Skype for Business, the Intelligent Instant Message Filter (IIMF) protects both the customer network and the Microsoft managed network against the spread of the most common viruses and spam.

Lync Attendee Client

  • Lets external users join a scheduled online meeting with full fidelity PC-audio, video, and data sharing even if they are not a subscriber to Skype for Business.

Skype for Business is fully compatible with Lync. All feature functionality is shared across both platforms


The successful implementation of new technologies does not end with deployment to the desktop. True success is achieved when end users effectively embrace the applications, resulting in a measurable return on investment and increased business productivity. InterCall Training and Adoption Services promote the successful deployment of all Office 365 applications and are designed to accelerate acceptance and use of new applications.Training is available online for free or in custom packages.

Register for free training:



For assistance with Microsoft® Skype for Business, you can search our online knowledge base above. You can also search the Office 365 Community. Depending on your plan, InterCall also provides technical support via email and phone.  Download online meeting user guides and references for Microsoft Lync Online and Skype For Business from the list below.