Unified Communications is an intelligent and scalable way to deliver integrated services like conferencing, email, and voice from one central location. InterCall and West deliver Unified Communications as a Service (UCaaS) which consists of four components:
Deploy a network that’s optimized for real-time communication. We manage the network for you including redundancy and monitoring. It’s the foundation for transforming the way you do business.
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Deploy global voice services without an on-site PBX. Or expand your existing hardware without costly new infrastructure. We simplify voice services and enable mobility and scalability from home offices to high volume contact centers.
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Email will always be your main source of communication. So wouldn’t it be great to access your voice mail and faxes from a single inbox? We make it easy with familiar interfaces and add IM and presence as well so your workers are more connected than ever.
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Bring your dispersed workforce together like never before with virtual meetings, conference calls, file sharing and even video. We provide the virtual meetings rooms where things get done.
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Our consultants and support experts can help you solve your most complex UC problems – whether you are seeking a full-service approach or help getting started, we can help you identify the appropriate solution, design the required architecture, implement the solution that fits your unique business needs and drive adoption of UC applications and services across the enterprise.
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Office 365 combines the familiar Office desktop suite with enterprise-class, cloud-based productivity and collaboration services to provide secure access to email, shared calendars, IM, video conferencing, and document collaboration.
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Meet the ever-changing communiction needs of your workforce. No matter where or how many offices you have, people will have access to the latest tools to stay connected and be productive.
Replace separate e-mail, phone, conferencing, voice mail, and instant messaging systems with an integrated cloud based platform.
Add new technology easily without adding IT resources.
Create a scalable contact center that can adapt to call volume and deliver better response times.
Turn an instant message into a conference call. Get voicemail delivered to your email inbox. No matter where you are or how you communicate, you'll have seamless access to conversations and assets.
Reduce time spent managing separate systems and the costs to replace and update hardware. With a connected workforce, you can also reduce travel expenses.
Protect youself from unexpected disasters and outages with redundant systems and global networks.
Deliver simulataneous, real-time notifications via voice, email, text, social media, web or fax.