Unified Communications

Transform the way you work. Get more done.

 
InterCall and West empower new forms of communication and collaboration for all sizes of business. Choose our hosted and managed solutions to redefine the way you work.
West IP

Hosted Unified Communications
Solutions for Enterprise

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Gartner report

Leading the Way in UCaaS
West ranked in Leaders quadrant
of Gartner's Magic Quadrant 2013

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All your favorite business applications and documents hosted securely in the cloud

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The Benefits of UCaaS:
  • Experienced consultants
  • End-to-end support
  • Rapid deployment
  • No IT staff required
  • Scalable
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Important Info

What is Unified Communications?

Unified Communications is an intelligent and scalable way to deliver integrated services like conferencing, email, and voice from one central location. InterCall and West deliver Unified Communications as a Service (UCaaS) which consists of four components:

Start with a world-class network

Includes:

  • Network Infrastructure
  • Network Management
  • QoS Management
  • Threat Management

Deploy a network that’s optimized for real-time communication. We manage the network for you including redundancy and monitoring. It’s the foundation for transforming the way you do business.

Learn more about Network Management »

Give Your Workforce a Voice

Includes:

  • Telephony
  • Trunking
  • Mobile Integration
  • Contact Center

Deploy global voice services without an on-site PBX. Or expand your existing hardware without costly new infrastructure. We simplify voice services and enable mobility and scalability from home offices to high volume contact centers.

Learn more about Enterprise Voice »

Integrate Email, Voice Mail & Fax

Includes:

  • Email
  • Voice Mail
  • Fax
  • IM & Presence

Email will always be your main source of communication. So wouldn’t it be great to access your voice mail and faxes from a single inbox? We make it easy with familiar interfaces and add IM and presence as well so your workers are more connected than ever.

Learn more about Messaging & Presence »

Collaborate from Anywhere

Includes:

  • Audio Conferencing
  • Web Conferencing
  • Video Conferencing

Bring your dispersed workforce together like never before with virtual meetings, conference calls, file sharing and even video. We provide the virtual meetings rooms where things get done.

Learn more about Conferencing & Collaboration »

Client Application Integration

Our Approach

  • Plan
  • Enable
  • Operate

Our consultants and support experts can help you solve your most complex UC problems – whether you are seeking a full-service approach or help getting started, we can help you identify the appropriate solution, design the required architecture, implement the solution that fits your unique business needs and drive adoption of UC applications and services across the enterprise.

Learn more about Professional Services»

Solutions for any size business.

There is no one–size–fits–all solution for unified communications. We help companies implement scalable solutions without IT resources.  



Collaborate in the cloud with Office 365 plans specifically tailored for small businesses with under 25 users.
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Office 365 combines the familiar Office desktop suite with enterprise-class, cloud-based productivity and collaboration services to provide secure access to email, shared calendars, IM, video conferencing, and document collaboration.
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Meeting the communications needs of the mid-sized company with powerful cloud-based communications technologies designed to accelerate growth and performance.

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Deliver the most advanced cloud-based unified communications technologies to your distributed enterprise to boost business agility, flexibility and scalability.
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Productivity Isn't the Only Benefit...

Bring Dispersed Workforces Together

Meet the ever-changing communiction needs of your workforce. No matter where or how many offices you have, people will have access to the latest tools to stay connected and be productive.

Simplify Your Infrastructure

Replace separate e-mail, phone, conferencing, voice mail, and instant messaging systems with an integrated cloud based platform.

Alleviate IT Bottlenecks

Add new technology easily without adding IT resources.

Improve Customer Service

Create a scalable contact center that can adapt to call volume and deliver better response times.

Seamless Integration

Turn an instant message into a conference call. Get voicemail delivered to your email inbox. No matter where you are or how you communicate, you'll have seamless access to conversations and assets.

Save Time and Money

Reduce time spent managing separate systems and the costs to replace and update hardware. With a connected workforce, you can also reduce travel expenses.

Disaster Recovery
is Built In

Protect youself from unexpected disasters and outages with redundant systems and global networks.

Send Instant Notifications to Large Audiences

Deliver simulataneous, real-time notifications via voice, email, text, social media, web or fax.