Operator Assisted


Make the Most of Operator Assisted Conferencing

Important Info

Schedule Your Conference Call

  • Online Conferencing Reservations

     Make a reservation when it’s convenient for you. Schedule a reservation and manage your account online at http://www.intercallonline.com..
  • Toll-free Conferencing Reservations

    Schedule your teleconference just by picking up the phone and dialing your branded reservations line. You will be connected with one of our helpful reservationists who will walk you through the process and answer any of your questions.
  • Event Registration

    Manage your large conferences and keep track of participants. You decide what information you would like to gather from each registrant and choose from handy options such as email reminders and custom-scripted messages. With both phone and web access to choose from, you can construct an event registration program that best suits your needs.
  • Recurring Conference Call Scheduling

    Save time when scheduling your standing phone conferences. A reservation is automatically generated for as long as you like. Recurring Call Scheduling is ideal for daily, weekly or monthly team meetings and project updates. There is no charge if you skip a conference.
  • Project Accounting Codes (PAC Codes)

    Become more efficient when charging back for billable hours by using PAC Codes. They are ideal for attorneys, consultants and other professionals who track projects by cost center. Every time you make a reservation, we can capture your expense center, department or location, and the information will appear on your monthly invoice.
  • Fax/Email Confirmation

    Double-check the specifics of your teleconference. You can choose to receive a confirmation of your conference details via fax and/or email, whichever you prefer.

Broadcast and Record Your Conference Call

  • Voice Broadcast

    Send a message to hundreds or thousands of people. This option allows you to simultaneously send a voice message to everyone on your call’s participant list.
  • Fax/Email Broadcast

    Simultaneously send pre- or post-event information to all your guests simultaneously via fax or email. Fax/Email broadcast guarantees that all of your participants receive your information before and/or after a teleconference.
  • Web Conferencing

    Make your audio conference more engaging and interactive by adding visuals. You can share a presentation or video clip to give your meeting more impact. Online conferencing gives you the ability to collaborate on documents, share applications, poll your audience or tour the web.
  • Streaming

    Broadcast your message to the widest audience possible. Your conference is accessible live over the Internet and can be archived for later playback. Present only the audio portion of your call or add slides.
  • Encore

    Digitally record your call for anyone who was unable to attend it live or would like to listen again. EncoreSM makes it available by dialing a toll, toll-free or International Toll-Free (ITFS) number for easy, 24/7 access.
  • CD/Taping

    Capture your event on a CD, cassette, microcassette or DAT to have a high-quality recording of the call for your archives. For easy navigation through your recorded teleconference, we also provide CD Indexing.
  • Transcription

    Receive a written record, either electronically or in hard copy, of what was said during the conference call. Transcriptions are helpful for identifying sound bytes and quotes for post-event press releases. Choose to transcribe the entire call or just the Q&A session. We provide several different delivery options to fit your specific needs.
  • Podcasting

    Allow employees, customers or colleagues to listen to your recorded conference by downloading it from the Internet to a personal audio player (iPod) or aggregator (iTunes or Juice).

Enter Your Conference Call

  • International Dialing

    Expand your global reach with InterCall’s international conferencing solutions. We offer four methods to connect your international participants to your teleconference, including links through our international call centers, toll and toll-free access numbers and a dial-out option.
  • Dial Out

    Allow InterCall to dial out to your participants rather than requiring them to dial into the phone conference. You provide us with the names and telephone numbers of your participants and an operator will make sure they join your teleconference.
  • Lecture Mode

     Mute all guests’ lines during the presentation to reduce background noise allowing you to deliver your message uninterrupted.
  • Direct Entry

    Select Direct Entry to quickly join an audio conference. It allows participants to immediately enter the conference and start speaking before the call officially begins.
  • Event Plus

    Expedite the entry into your large calls by having participants join your event faster through an automated process. Operator assistance is still provided to the leader and calls can have up to 10,000 participants.
  • Music Entry

     Place participants on music hold until the teleconference begins. Music Entry creates a formal atmosphere for the conference.
  • Entry/Exit Tones

    Hear a tone whenever a new participant enters or exits the teleconference. It lets everyone know that a new participant has joined or left the conference call without interrupting the conversation.
  • Name Announce

    Have participants’ names announced by an operator as they join the conference, letting everyone know who is on the call. Name Announce makes it easy for you to keep track of your call's audience.
  • Roll Call

    Have the operator broadcast the names of all participants who have joined the call. Roll Call confirms that all expected participants are in attendance.
  • Leader First/Last

    Create a friendly atmosphere for the conference by joining the telephone before your participants. It gives you the opportunity to greet participants as they enter the call. Alternatively, Leader Last lets you join the conference after everyone else has arrived, creating a formal atmosphere. Leader Last is recommended for large presentations and speaking events.

Administer Your Conference Call

  • Sub-conference

    Allow pre-selected guests to join a private discussion before the conference begins. Sub-conference lets you review last minute details, side issues and other non-public information.
  • Communication Line

    Speak with an operator outside of the main conference to convey behind-the-scenes information, orchestrate guest speakers or give timing cues. A communication line makes it easier to manage a large teleconference.
  • Promotional Tape

    Send InterCall a tape for your participants to hear while they wait for the phone conference to begin. A promotional tape sets the tone for your call and can provide participants with relevant information about the speaker or conference topic.
  • Interpretation

    Overcome language barriers with your global audience. By using either consecutive or spontaneous interpretation, provided by a highly-trained interpreter, your presentation can be rendered in almost any language during your dial-in conference call.
  • Relay Conference Captioning

    Allow participants who are deaf or who have a hearing loss to participate in a conference call. Verbal comments from the conference are captioned live so participants can read the text online. Any comments they have can be by typed for the captioner to read back to the entire conference.
  • Voice Talent

    Use screened and trained operators to provide voice-over quality talent, lending a professional touch to high-profile conferences. Voice Talent is beneficial for media-facing events or conferences hosted by your firm’s upper management.
  • Custom Script

    Craft a special message for a welcome statement, Q&A session and/or closing comments. Your script is read by the operator during your teleconference. Custom Scripts offer you another way to personalize your calls.
  • Encore Emporium

    Organize your Encore recordings in an easy-to-use, customized menu that is accessible through a toll-free number. Encore Emporium is frequently used to organize training lectures and sales updates.
  • Encore Digital Recording Studio

    Deliver your message without holding a conference call. Record, review and edit your message by dialing into the Encore recording system and using your telephone keypad to enter commands. The recording is accessible 24/7 by dialing a toll-free number. Digital Recording Studio is an easy and flexible way to craft messages for your audience.
  • Group Mute/Unmute

    Silence all participants’ lines by pressing a keypad command on your telephone or by instructing your operator. Group Mute/Unmute helps reduce background noise and limits interruptions during your phone conference.
  • Self Mute/Unmute

    Allow participants to silence their own lines by pressing a keypad command on their telephones. Self Mute/Unmute reduces background noise from cell phones or speaker phones.

Gather Data for Your Conference Call

  • Leader-View

    Get a private, real-time view of the participants on your call using this simple, web-based interface. You can view the names of individuals waiting to ask a question and other pertinent information. Leader-ViewSM effectively manages investor relations and other public online conferences.
  • Polling

    Use the operator to survey all conference participants. You determine the questions prior to the conference and participants respond using their telephone keypads. Polling allows you to collect instant feedback and increases participants’ involvement in the call. You receive a report with all responses that is organized by question and participant.
  • Question & Answer Session

    Give your participants the opportunity to ask questions during the conference. Participants indicate that they have a question using their telephone keypad, while the operator manages the question queue in a professional and orderly fashion.
  • Participant Report

    Capture your guests’ names, on-the-line times, phone numbers and up to four additional pieces of information you select as they dial into your event. This list is faxed or emailed to you for your reference; you'll know who heard your message, who missed it and with whom to follow-up.
  • Encore Plus

    Allow participants who are listening to your Encore replay to respond to recorded questions using their telephone keypads. The responses are transcribed and sent to you in a report. Encore Plus can be used in conjunction with basic Encore or Encore Digital Recording Studio.
  • Encore Voice Prompts

    Let participants leave open-ended messages after dialing into an Encore recording. Encore Voice Prompts are used to capture a listener’s name, company name or comments about the recording. The responses are transcribed and sent to you in a report.
  • Encore Reports

    Capture information about anyone who accessed your Encore recording. The information is transcribed and sent to you for your records.

Secure Your Conference Call

  • Conference Lock

    Prevent additional participants, even the operator, from joining the conference by pressing a command on your telephone keypad. Conference Lock gives you the freedom to discuss confidential information in a secure environment.
  • Password/Passcode

    Restrict attendance and heighten security by requiring participants to provide the operator with a pre-determined word or code to join the conference call.
  • Approved Participant List

    Indicate which participants are scheduled to be on the conference when creating your reservation. At the time of the call, only those on the list will be joined to the conference.