The Meeting Coach
InterCall's Monthly Newsletter

Protect Your Annual Revenue
See how we use our own services to retain more customers and accelerate payments with proactive notifications.

InterCall, like many businesses, is focused on being a financially healthy corporation through optimizing our cashflow and collections processes.  When we needed to reduce collection costs and improve the efficiencies of capturing aged receivables, we turned to one of our own products for better productivity. (Yes, we eat our own dog food!) By building on our own internal expertise, we discovered that a successful solution already existed as part of our own product offerings.

The IntelliCast Solution:
Our challenge was to find a way to quickly reduce the time it takes to collect payments and maximize existing resources while maintaining superior customer service. To address this issue, we rely on our internal IntelliCast automated communication solution. IntelliCast’s suite of applications includes an automated Payment Reminder application that we integrate into our collection process. This personalized and interactive notification reminds customers about late or pending payments as well as provides them with immediate access to make a payment or inquire about their account. We’ve also created unique notifications for each customer that include customer name, debt information and due date.

The Benefits:
With IntelliCast’s Payment Reminder application, we proactively remind our customers about their pending or past due invoices and provide them with an option to transfer from the notification to a live agent for immediate payment processing. We're able to reduce collection costs and protect annual revenue with IntelliCast’s proven solution.

By adding IntelliCast to the collections process, we have achieved the following results:

• $37,500 per hour in collections of outstanding payments over a four hour period by providing customers instant access to accounting to make a payment or ask questions.
• 93% increase in on-time delivery of payments by supplementing email/paper invoices.
• 15% reduction in day sales outstanding and defaulted accounts.
• 40% decrease in customer contact costs by reducing the number of accounts 50+ days past due.
• 93% increase in portfolio penetration of monthly past due accounts and increased collector efficiency.

IntelliCast is our choice for improving our collections process, but it can be yours too! Just ask your sales representative about IntelliCast services.