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| April 2006 | ||||
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TAKE CONTROL OF YOUR CRITICAL COMMUNICATION BROADCASTS A crisis happens without notice, and you need to be prepared to
communicate with your team to minimize the impacts to your
day-to-day business.
CrisisConnect Online is InterCall’s new, web
based communication tool that allows you to manage and prepare
broadcast communications in advance of a crisis or on the fly. In
the unfortunate event a crisis impacts your business, CrisisConnect
Online helps you prepare to communicate the right messages to the right
people, at a moment’s notice. Crisis Preparation Store contact information. Upload multiple phone numbers for each recipient along with their email address and pager number. This will help send your message out through as many vehicles as possible in the event some mediums are unavailable or inaccessible.Prepare communication instructions in advance. This will allow you to quickly send out pre-determined messages that are stored within CrisisConnect Online in the event of a crisis. Determine your communication delivery options. You can choose how often you want a message sent to participants until they are reached, whether or not to leave messages in voice mail, the voice and speed in which the message is delivered, and you can opt to provide meeting information including date, time and dial-in number. During a Crisis Send custom email, text and voice broadcasts. As participants are contacted via the broadcast method of your choice, they can receive communication which will inform them of next steps during the crisis. If you provide dial-in information to connect to a Reservationless-Plus conference call, recipients can be automatically joined to a call using their telephone keypad. Create and send messages on the fly. If the pre-determined message is not applicable or needs to be revised, log in to CrisisConnect Online and type a new message. You can select to have the typed message translated into a voice broadcast via the text-to-speech recognition feature, sent as an email or text message, and it can be launched from within the web console or from any phone. Track who received your message and who you still need to contact. CrisisConnect Online’s real-time reporting will show you who was contacted and when, as well as the number of attempts made in reaching them. You can quickly view which key members still need to know about the crisis and determine what next steps are necessary in communicating with them. Having these steps and processes in place in advance of a crisis will help ensure you are able to manage your crisis by having key contacts involved in communications from the start.To learn more about CrisisConnect Online and the features available to help make a crisis more manageable, please visit www.crisisconnect.net/crisisconnectonline and contact your sales representative today.
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