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About InterCall About InterCall | Contact Us | Newsroom | Employment Opportunities InterCall is the largest service provider in the world specializing in conference communications. The company serves more than 120,000 individual conference leaders in more than 30,000 organizations. In addition to a strong presence in the United States, including more than 25 domestic sales offices, InterCall's reach extends to several sales offices and operations facilities around the world. Since its launch, InterCall has been growing at a rate exceeding that of the industry.. InterCall's services include audio, event, web, and video conferencing solutions. Along with a team of over 200 Meeting Consultants, InterCall employs more than 800 operators, customer service representatives, call supervisors, accounting, marketing, IS and IT professionals. InterCall is a subsidiary of West Corporation. Founded in 1986 and publicly traded on NASDAQ (WSTC), West Corporation is one of the nation’s premier providers of customer contact solutions, specializing in customized inbound, outbound, interactive, Internet, collections and conferencing services. West’s experienced personnel, cutting-edge technology and advanced systems enable the firm to provide its customers with solutions that help increase revenue, lower costs and improve customer satisfaction. From customer acquisition and customer care to conferencing and collections, West has a proven track record of success creating customized solutions for many of today’s Fortune 1000 companies. Our Value System InterCall subscribes to a rigorous value system to provide quality service to our customers and business partners. We are committed to:
J. Scott Etzler, President Scott Etzler joined InterCall in June of 1998 as president and chief operating officer and was named CEO in March of 1999. He brings over 20 years of key management experience in the voice and data communications marketplace having held executive positions with AT&T, Decision Industries and U.S. Sprint. Etzler serves on the Indiana University Kelly School of Business Dean's advisory council, the Kellogg School of Management Advisory Board, is a trustee for Garrett seminary and is on the Board of the Steppenwolf Theatre in Chicago. Etzler holds a Bachelor of Science degree from Indiana University and a Master of Business Administration from Northwestern's Kellogg School of Management. Robert Wise, Vice President of Marketing and Strategic Business Development Since joining the company in 1998, Bob has directed various InterCall teams in addition to acting as General Counsel from 2001 through 2004. Currently, Bob is responsible for InterCall’s Marketing department, business development initiatives, including the firm's Strategic Partnerships and vendor relationships and ConferenceCall.com (a company acquired by InterCall in 2003). Bob also plays a key role in InterCall’s acquisition and product development strategies. Prior to joining InterCall, Bob practiced corporate law and was Vice President of Imagination Entertainment Corporation. Heather Welborn, Vice President of National Sales Heather leads InterCall's Fortune 500 and Global Client sales team. Since joining InterCall in September 1995, Heather has held a variety of positions, including National Account Director, Regional Vice President, and General Manager of National Accounts, and Account Executive. Prior to joining InterCall, Heather was a Retail Buyer at Montgomery Wards and successful entrepreneur, managing her own accounting business. Marty Dunne, Vice President of Sales As Vice President of Sales, Marty leads InterCall's direct sales team. He previously served as Area Vice President of Sales for the Eastern Region for four years. Since joining InterCall in 1994, Marty has held various sales positions including Meeting Consultant, General Manager, Regional Vice President and Area Vice President. Prior to joining InterCall, Marty was National Account Manager for RR Donnelley & Sons and Senior Account Executive for AT&T. Rob Ewing, Vice President of Systems Development As Vice President of Systems Development, Rob and his team oversee all business systems development, integration and support, as well as advise on new products and services. Since joining InterCall in 1997, Rob has held various IT positions including leading and architecting the company’s CRM initiative, ecommerce initiatives and web conferencing integration projects. Prior to InterCall, Rob spent ten years as a Senior Systems Consultant with Enterprise Computer Systems and Spartan Electronic Consultants. John Ash, Vice President of Accounting John Ash joined InterCall as Vice President of Accounting in November 2005. John is a licensed Certified Public Accountant with 13 years of financial management experience. Prior to joining InterCall, John spent 10 years with various West Corporation companies including - West Telemarketing, West Interactive, West Direct and Telmark. John was in public accounting before West. Ben Yomtoob, Vice President Most recently, Ben managed InterCall's web conferencing and video conferencing teams. He was previously responsible for managing Mshow, InterCall's web conferencing service. Prior to joining InterCall in 1998, Ben was in corporate management at AT&T and Ameritech. Ben also has expertise as a systems consultant and a management consultant with Accenture and Booz Allen.
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