When I talk to customers and prospects, one of their biggest challenges is training: getting new and existing customers, employees and partners up to speed on the latest information so they can all be prepared to do their jobs in the best way possible. Thanks to new, easier-to-use technologies, virtual environments now may be used for a variety of purposes inside and outside the enterprise.
For most of us in the corporate world, training is critical, but it may not quite take on the life-or-death element of a fighter pilot. When we say a customer service rep crashed and burned on a call, we’re only speaking figuratively. Yet in our ultra-competitive world there is an urgency to making sure corporate employees receive the best possible training—an urgency based on the bottom line. This is where virtual environments excel.
I recently contributed an article on TrainingMagazine.com and shared some ways to augment training by using virtual environments.
- New product rollouts/updates
- Keeping mobile/distant employees informed
- Extending the conversation before and after the training period
Here’s a link to the full article so you can get a lot more information. Come back and let me know what you think. Have you tried to use virtual environments for any of these areas? What results have you seen?