The adoption of lean operations supported by unified communications is a thirty year movement that has overtaken all industries and all functions.
Streamlining for efficiency, cost, and speed has allowed organizations to compete more successfully on a global scale; it’s allowed companies to bolster profits through cost reduction; and it has allowed organizations to be far more nimble than they otherwise would have been. Lean thinking has truly revolutionized the enterprise.
For an IT team, the evolution towards lean operations typically is driven by one of two forces:
First is Necessity
Since 2008 organizational leadership has been especially keen on cost cutting and cost management. We’ve seen productivity numbers continue to rise for employees across the enterprise and IT teams are no different. It’s the old chestnut, doing more with less. Find ways to concentrate on the most important things and de-emphasize that with which you can live without/defer/ignore. Though the trend is finally reversing, IT teams have been getting smaller, with specialization becoming more of a luxury and broadly skilled utility players the norm.
The second force is Opportunity
IT organizations have at their fingertips a staggering number of new tools they can deploy to help their companies compete more effectively. There is, literally, too much to do. So providing focus to the IT team is critical so that they can execute on strategic initiatives that require considerable amounts of time. A lean point of view or approach can help the IT team remain focused on the strategic. But just wishing doesn’t make it so, as the tactical requires attention too. Infrastructure needs to be managed, new employees provisioned, etc.
Recently, Mark Hoover, CIO of St. Elizabeth Physicians, one of the largest medical providers in the greater Cincinnati region, expanded on this topic in a video as to the evolution to a Lean IT organization. West IP Communications recently deployed a unified communications solution that provides the scalability and flexibility that St. Elizabeth Physicians required to meet the needs of a growingly complex healthcare environment while providing the highest level of care to their patients.
Would you like to read more about how unified communications can impact Lean Operations?