Xaas, or the idea of “anything as a service” is taking off among companies that have overextended IT departments or would much rather have their IT staff working on strategic projects rather than day-to-day management of the phone system.
Such was the case with Great Expressions, a chain of 170 dental clinics. Two years ago the company was rapidly growing by acquisition and the IT department had trouble keeping up with 67 different contracts across nine communications providers. The company had 25 different PBX systems running before they contracted with West IP Communications for VoiceMaxx, a hosted, cloud-based voice platform.. West IP Communications and InterCall are both owned by West Corporation, and the West IP team provides UC solutions for many InterCall customers.
According to a Network World interview with Ken Strohschein, vice president of IT for Great Expressions, “The decision to use a cloud-based unified communications system was an easy one to make as we moved to consolidate our telephony services.”
The article goes on to say, “Great Expressions did have to make some modifications to its underlying network infrastructure in order to implement cloud-based telephony service to all of its clinics. But the company is saving upwards of $40,000 per year and is enjoying a unified monitoring window into its overall UCaaS services that it could not get previously.”
To read the entire Network World article, click here.
If you would like to potentially save thousands per month by making the move to cloud-based communications, we’d be happy to have a consultation. Please contact us or your InterCall representative for more information.
This article first appeared on the West IP Communications blog.