As we uncovered in our 2014 research, employees’ growing dependence on mobile technology—in their personal and professional lives—is transforming how, when and where workplace communication happens. With almost two-thirds of U.S. adults now owning a smartphone (up from around one-third in 2011), we’re confident in saying that mobile conferencing is here to stay.
Last year’s InterCall study found that the number of mobile calls into conferences rose 19 percent from 2012 to 2013. We pulled the most recent conferencing data and saw that mobile calls jumped another 21 percent from 2013 to 2014. The total number of mobile conferencing minutes experienced another year-over-year bump (17% from 2012 to 2013 and 23% from 2013 to 2014).
Given mobile’s momentum, businesses need to rethink and retool their conferencing platforms to accommodate employees’ work-from-anywhere habits. For this third and final installment of our InterCall On-Demand Conferencing blog series, we wanted to spotlight the different features InterCall users can take advantage of to enable and elevate their mobile conferences:
For smartphone and tablet-bound employees, InterCall offers MobileMeet, a free app that lets users easily schedule, host and join conferences from their iOS or Android devices. MobileMeet syncs with workers’ existing calendar apps (as well as Siri, iCloud and Google Drive) and sends push notifications when other callers join the meeting, eliminating the need to remember complicated dial-in information and therefore reducing the time it takes to start/join calls.
To ensure data security for remote and off-site employees, businesses can configure the app to require passwords for all corporate accounts and change those passwords on a regular basis. Most importantly, InterCall users don’t need to sacrifice rich interactive conferencing capabilities just because they’re on the go. MobileMeet users can chat with other call participants, record meetings, lock meeting rooms and mute specific callers for more productive conferencing.
Sharable Call Recordings
With so many mobile conference attendees taking calls in strange or public places—not to mention multi-tasking with emails, social media and snack breaks—having a call recording to review later is a smart insurance plan. InterCall On-Demand Conferencing users can quickly record meetings with a touch of their keypad or click of the mouse and access the audio files online or through a toll-free number later on.
Employees can also enjoy an array of playback options (including rewind, fast-forward and speed settings) regardless of how or where they access the recording.
To make mobile meeting access even more painless, InterCall On-Demand Conferencing users can store all of their account information in the Apple Passbook app. This digital wallet card (compatible with the iPhone, iPad and iPod Touch) stores not only conference codes and dial-in numbers, but also links to integrated InterCall tools such as MobileMeet and lists of international dial-ins.
Businesses can’t reverse their employees’ reliance on mobile devices. By adapting to this communication evolution rather than resisting it (and adopting the right tools to do so), companies will encourage staff to work smarter, wherever they are.
How often do you dial in to conferences from a mobile device? Are there specific mobile calling features you wish you had?
[button color=”blue” link=”http://www.intercall.com/blog/audio-conferencing/optimizing-intercall-on-demand-conferencing-part-2-seamless-call-management” size=”default” target=”_self” block=”false”]< Read Part 2[/button]