This probably sounds like a typical scenario: a group of business executives have gathered in the main conference room at corporate headquarters to connect with employees around the country and discuss an array of important issues.
What may not be a typical, though, is what’s on the agenda: a new type of tomato sauce, an update about the chicken scarpiello recipe and important information about allergy compliance in the kitchen.
Large enterprises in the commercial food industry have the challenge of ensuring conformity in kitchens all over the U.S.—and the world. The meatballs at an Olive Garden in Boston, for instance, must taste the same as the ones in San Francisco. With so many kitchens and chefs to account for, executives need a way to discuss important issues and ensure compliance at the same time.
A conference call could be used in the restaurant industry to hold regular culinary compliance meetings, which ends up saving the company from having to pay travel expenses. Other conference calls could be held as needed to ensure that all kitchens are following the same rules, regulations and recipes.
As an added bonus, it is also possible to engage in an online meeting to share photos of dishes, edit recipes in real-time and discuss important documents related to local health codes. Talking on the phone and sharing over the web are done simultaneously, making the meeting more effective.
For restaurants looking to increase communication with customers and capitalize on their increasing desire to know where food comes, these conference calls can be opened to the public or promoted as a webcast to discuss ingredients and food quality. Customers have a lot of questions about the food they consume, and this type of activity would be a great way to connect.
Is your restaurant chain using conference services to discuss important issues or to reach out to its customers? We want to hear about your experiences below.