With this past weekend being Father’s Day, it got me thinking a lot about my dad and everything he taught me. While I didn’t always appreciate his life lessons at the time, now, I’m grateful for them. I’ve found that many of them translate well over to the business world, and even conference calls, where it seems I spend a majority of my time.
When it comes to conference calls, small talk can feel like a pointless exercise that doesn’t contribute anything to the topic at hand. But small talk is important because it lays the foundation for the rest of the call—and if you blow it, you can easily sabotage the objectives you hoped to achieve from the conference.
Any significant endeavor or operation can benefit from a checklist—especially conference calls. If CEOs, busy parents, and even Santa Claus uses them, there’s got to be some benefit to using a checklist, right? What better way to make sure you turn the heat down before leaving for vacation, pick up those eggs at the supermarket or change that word at the end of the meeting brief you wrote yesterday?
Anyone who has spent time on a conference call can attest to the fact that there are a multitude of awkward situations that can arise and ruin the overall experience.
These situations were pointed out in a recent video that went viral on YouTube, “A Conference Call in Real Life.” If you haven’t seen the clip yet, just like the title suggests, it depicts what would happen if a typical conference call were to be acted out by a group of people sitting around a table.
If your company does business from more than one office, it is important to make everyone feel like an invaluable piece of a bigger puzzle. A loyal workforce is one in which each member feels valued and informed. But how is it possible to gather all those people in one room for a year-end meeting or quarterly update without breaking the bank?