InterCall Press Releases

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InterCall Introduces Virtual Environment Designed for Learning and Development


Award-winning Platform Enhanced to Meet Training, Human Resources Needs

CHICAGO, December 16, 2013 -  InterCall, a subsidiary of West Corporation and the world's largest conferencing and collaboration services provider, today announced enhancements to its award-winning Virtual Learning Environment, designed to meet the demands of training as well as recruiting and other human resources applications.

The enhanced platform leverages InterCall’s experience providing solutions for Learning and Development (L&D). New functionality and features allow leading companies to create and manage training for global employees, partners and others in an interactive, web-based learning center. The platform blends formal and social learning in an immersive, engaging environment.

The InterCall Virtual Learning Environment enables organizations to:

  • Develop custom learning paths with certification;
  • Design an engaging learning experience incorporating multiple learning objects;
  • Enable learning communities and social learning;
  • Make content easy to search and locate; and
  • Track learners’ behaviors, such as activities and interactions with content, people and the learning environment

“Conventional online training is often inflexible and not engaging for people,” said Michael Nessler, Executive Vice President of Event Services at InterCall. “InterCall Virtual Learning Environment provides personalized learning that holds users’ interests. And, unlike traditional online training, our tool creates a rich setting in which to experience training events – enabling organizations and people to realize their business and learning objectives.”

InterCall Virtual Learning Environment lets companies customize curriculum for different employees in an organization through online events, webcasts, video conferencing, instant meetings and other forums. Built-in networking and social tools promote social as well as formal learning. The platform was designed for multiple applications within the human resources department. It can be used as a virtual recruiting center to onboard new hires, and to facilitate employee benefits management, providing human resources leaders with a single vehicle that helps manage the entire employment lifecycle.

“The benefits of InterCall’s Virtual Learning Environment to our projects have been significant,” said Michelle Bond, Vice President of Campaign Consultation, Inc. “We set out to expand the way our clients think about training while increasing our own corporate capacity and expertise, and InterCall has helped us achieve those goals. We reached thousands of volunteers, which would have been impossible using traditional methods. Our audience was fully engaged throughout the event, which we could determine thanks to the platform’s comprehensive reporting and engagement capabilities. Looking ahead, we are excited to make use of the new features like generating custom learning paths and leveraging certification courses.”


About InterCall

InterCall, a subsidiary of West Corporation, is the largest conference and collaborations service provider in the world, and a leading provider of global cloud-based unified communications services. Founded in 1991, InterCall offers telephony, messaging, conferencing and collaboration tools for businesses of all sizes, from large global enterprises to small or regional companies. With a global footprint and broad service capabilities, InterCall’s flexible models for hosted, managed and on-premises communication services help companies get the most out of their business processes.

InterCall's strong U.S. presence, including four call centers and 26 sales offices, is bolstered by operations in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit www.intercall.com.

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