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West Positioned as a Gartner Magic Quadrant Leader for Second Consecutive Year


OMAHA, NE, November 13, 2013 – West, a leading provider of technology-driven communication services, announced today that Gartner, Inc. has positioned the company in the Leaders Quadrant of its November 5, 2013, “Magic Quadrant for Unified Communications as a Service (UCaaS), North America” for a second consecutive year.

West offers a complete unified communications platform comprised of network management, enterprise voice, conferencing and collaboration, messaging and presence, contact center, and client application integration solutions.  The Company has both exceptional experience in deploying and managing UCaaS solutions, and the ability to provide superior long-term support to its clients.

“We believe this recognition from Gartner is a clear indication of the value that both mid-market and large scale enterprises are finding in our broad portfolio of applications and services, our depth of expertise in deploying enterprise Unified Communications solutions, and the outstanding support that we are able to deliver in the rapidly evolving UC market,” said Todd Strubbe, President of West’s Unified Communications business segment. “We are focused on delivering the industry’s best cloud-based communication applications and services that empower our clients to raise the performance of their businesses.”

A pioneer in UCaaS deployments, West delivers best-in-breed telephony and conferencing cloud infrastructure – interconnected with proprietary and partner collaboration and messaging tools – to create powerful communications solutions.

According to Gartner: “Vendors in the Leaders Quadrant have been delivering complete UCaaS solutions for more than a year, have clients with more than 1,000 subscribers and have more than 100,000 total endpoints in service.  These vendors offer comprehensive and integrated UCaaS solutions that directly, or with well-defined partnerships, address the full range of market needs, including the ability to service large accounts.  These vendors have defined migration and evolution plans for their products in core UCaaS areas and are using their solution sets to acquire new clients, as well as to expand their footprints in their client bases to new functional areas.”

For a copy of the report, please click here.


About InterCall

InterCall, a subsidiary of West Corporation, is the largest conference and collaborations service provider in the world, and a leading provider of global cloud-based unified communications services. Founded in 1991, InterCall offers telephony, messaging, conferencing and collaboration tools for businesses of all sizes, from large global enterprises to small or regional companies. With a global footprint and broad service capabilities, InterCall’s flexible models for hosted, managed and on-premises communication services help companies get the most out of their business processes.

InterCall's strong U.S. presence, including four call centers and 26 sales offices, is bolstered by operations in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit www.intercall.com.


About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About West Corporation

West Corporation is a leading provider of technology-driven communications services.  West offers its clients a broad range of communications and network infrastructure solutions that help them manage or support critical communications.  West’s customer contact solutions and conferencing services are designed to improve its clients’ cost structure and provide reliable, high-quality services.  West also provides mission-critical services, such as public safety and emergency communications.

Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare.  West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America.  For more information on West Corporation, please call 1-800-841-9000 or visit http://www.west.com/.