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West IP Communications Receives Three Cisco U.S. Partner Awards

Pioneering Cloud Communications Provider and Cisco Gold Partner Named U.S Cloud Provider, U.S. Collaboration Cloud Provider and U.S. Central Solution Provider of the Year.

LOUISVILLE, KY, June 20, 2013 – West IP Communications, a subsidiary of West Corporation and a leading provider of cloud-based communication applications and services, announced today that it was the recipient of three Cisco® U.S. Partner Awards during the Cisco Partner Summit 2013 June 3-6 in Boston.

Cisco named West IP Communications its 2013 U.S. Cloud Provider of the Year, U.S. Collaboration Cloud Provider of the Year, and U.S. Central Solution Provider of the Year. The honors reinforce West IP Communications' ability to deliver the most advanced Unified Communications-as-a-Service (UCaaS) applications, including WebEx, Jabber, and VoiceMaxx CE, a suite of voice service packages based on the Cisco Hosted Collaboration Solution (HCS).

"We are honored to receive these awards from Cisco as acknowledgment of our strategic role in Cisco HCS deployments," said Bob Wise, Executive Vice President of West IP Communications. "This three-fold recognition demonstrates that our experience, expertise and service delivery place us among the top hosted communications providers in the industry today."

These awards, when added to its exceptional success in serving as the Cisco solutions provider of choice, are further evidence that West's strategy is resonating strongly in the marketplace. West's approach to serving its clients and to differentiating itself from the competition is based on three key pillars:

  • Innovatively and flexibly applying best-of-breed technology to deliver cloud solutions that solve clients' critical business challenges
  • Providing world-class operational and service excellence
  • Leveraging its global client management organization and support infrastructure to provide a best-in-class client experience

Additionally, West's success in the marketplace is made possible in part by its relationships with a select set of highly skilled channel partners, including many other leading Cisco VARs. By continually demonstrating its ability to reliably support large-scale HCS deployments, West has become a vital resource for its partners. West has also found success bringing additional UCaaS toolsets to sister-company InterCall's client base. InterCall is the leading reseller of Cisco's WebEx conferencing tools for clients who have come to rely on Cisco solutions. These clients have welcomed the opportunity to incorporate HCS-powered capabilities into their business critical processes.

West IP Communications holds Cisco Gold Partner, Cisco Cloud Provider, Cisco Managed Services Channel Program (MSCP) and Cisco Master UC Specialization certifications – one of a very select group of Cisco partners to hold all of these designations.

As a member of the Cisco Cloud Partner Program, West IP Communications operates its own Cisco-powered cloud to support Cisco HCS, underscoring its ability to execute end-to-end cloud solutions to drive UCaaS applications across clients of all sizes. West IP Communications has demonstrated this ability through large scale contracts for Cisco HCS in both fully hosted and hybrid environments.

About West IP Communications

West IP Communications is a leading provider of cloud-based communication applications and services – including MPLS-based application network management, hosted voice, unified threat management, advanced contact center solutions, unified messaging, collaboration tools and professional services – all delivered as a unified suite of cloud-based applications. West IP Communications’ scalable, on-demand applications and services can be integrated with a client´s existing network and telecommunications infrastructure, operational processes, and employee activities, enabling a client to migrate to unified IP communications as its business requirements dictate. For more information, visit or call 1-800-773-3037.

About InterCall

InterCall, a subsidiary of West Corporation, is the largest conference and collaborations service provider in the world, and a leading provider of global cloud-based unified communications services. Founded in 1991, InterCall offers telephony, messaging, conferencing and collaboration tools for businesses of all sizes, from large global enterprises to small or regional companies. With a global footprint and broad service capabilities, InterCall’s flexible models for hosted, managed and on-premises communication services help companies get the most out of their business processes.

InterCall's strong U.S. presence, including four call centers and 26 sales offices, is bolstered by operations in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit

About West Corporation

West Corporation (NASDAQ: WSTC) is a leading provider of technology-driven communication services. West offers its clients a broad range of communications and network infrastructure solutions that help them manage or support critical communications. West’s customer contact solutions and conferencing services are designed to improve its clients’ cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.

Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit