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InterCall Named Overall Market Share Leader in Latin America by Wainhouse Research

Latin America Collaboration Services Market Projected to Double in Size by 2017

CHICAGO, May 08, 2013– InterCall, a subsidiary of West Corporation and the world's largest conferencing and collaboration services provider, announced today its position as the overall audio and web conferencing services market share leader in Latin America, according to two new studies by Wainhouse Research.

The reports, entitled, “2013 Latin American Audio Conferencing Service Market Sizing and 5-Year Forecast” and “2013 Latin American Web Conferencing Service Market Sizing and 5-Year Forecast,” indicate expected market growth of 219 percent from 2012 to 2017. Although total market share among the top three providers is in a tight range, the studies show InterCall’s share is much more widespread throughout country-by-country markets.

“We’ve worked diligently to strengthen our presence in the region to better serve our clients, and the result is high penetration in Brazil and Mexico, reinforcing our position as the global leader in unified communications. Our presence in 26 countries around the world supports the evolving needs of organizations, from global multinationals to regional companies,” said Scott Etzler, President of InterCall.

“Much of the momentum we’re seeing in Latin America is driven by strong local economies seeking new communications services,” said Marc Beattie, Senior Analyst at Wainhouse Research. “Large geographic distances between businesses and their trading partners, and a continuing demand for productivity also bolstered growth.”

For more information about InterCall, please visit

About InterCall

InterCall, a subsidiary of West Corporation, is the largest conference and collaborations service provider in the world, and a leading provider of global cloud-based unified communications services. Founded in 1991, InterCall offers telephony, messaging, conferencing and collaboration tools for businesses of all sizes, from large global enterprises to small or regional companies. With a global footprint and broad service capabilities, InterCall’s flexible models for hosted, managed and on-premises communication services help companies get the most out of their business processes.

InterCall's strong U.S. presence, including four call centers and 26 sales offices, is bolstered by operations in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit

About West Corporation

West Corporation (NASDAQ: WSTC) is a leading provider of technology-driven communication services. West offers its clients a broad range of communications and network infrastructure solutions that help them manage or support critical communications. West’s customer contact solutions and conferencing services are designed to improve its clients’ cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.

Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit