LOUISVILLE, KY, February 19, 2013 – West IP Communications, a subsidiary of West Corporation and a leading provider of cloud-based communication applications and services, today announced a dedicated, hosted solution for Microsoft Lync 2013® that adds call control and other VOIP (Voice over IP) capabilities to Microsoft’s software-enabled Unified Communications (UC) platform and expedites Lync deployments across the enterprise.
Built on West’s expertise in data, voice and video networking and high-quality, end-to-end VOIP services, West Hosted Microsoft Lync is a suite of on-demand services, including full enterprise voice, conferencing, desktop sharing and other call management tools. It is hosted in customer-dedicated, single-tenant environments in West global data centers.
West Hosted Microsoft Lync builds upon Lync 2013’s presence, IM (instant messaging), voice, ad-hoc and online meeting capabilities, and helps enterprises maximize their Lync investments, eliminate interoperability issues, and improve the ways people collaborate.
“We not only offer the voice and Microsoft Lync expertise to meet enterprise voice requirements but also provide a complete solution,” said Bob Wise, Executive Vice President of West IP Communications. “There are other providers in the marketplace that have an expertise around just hosting data. But voice telephony, which is regulated by the government, requires deep technical skills. West IP Communications has spent the last 12 years refining its converged voice offerings – VOIP, PSTN (Public Switched Telephone Network) and UC – and we’re bringing that experience to West Hosted Microsoft Lync.”
West now offers enterprises a full set of Lync options depending on their UC strategies. Besides West Hosted Microsoft Lync, West IP Communications offers enterprises a hybrid solution in MediaCloud®. West subsidiary InterCall offers an on-premises solution in InterCall ECC (Enterprise Conferencing Connectivity): Lync Edition.
West IP Communications also announced today that its MaxxConnect SIP (Session Initiation Protocol) trunking services are now compatible with Lync 2013.
West IP Communications has designed its services from the ground up to work with complex networking technologies. Its strategy is founded on applying best-in-breed technologies for its clients, offering operations and service excellence, and delivering world-class client support around the globe.
As a Microsoft Gold Partner for Unified Communications, West IP Communications is among only one percent of Microsoft partners worldwide that have attained this distinction. West IP Communications is a sponsor of the Microsoft Lync 2013 Conference today through February 21 in San Diego.
For a complete list of West Hosted Microsoft Lync’s features and pricing plans, please visit www.westipc.com.
West IP Communications is a leading provider of cloud-based communication applications and services – including MPLS-based application network management, hosted voice, unified threat management, advanced contact center solutions, unified messaging, collaboration tools and professional services – all delivered as a unified suite of cloud-based applications. West IP Communications’ scalable, on-demand applications and services can be integrated with a client´s existing network and telecommunications infrastructure, operational processes, and employee activities, enabling a client to migrate to unified IP communications as its business requirements dictate. For more information, visit www.westipc.com or call 1-800-773-3037.
West Corporation is a leading provider of technology-driven communications services. West offers its clients a broad range of communications and network infrastructure solutions that help them manage or support critical communications. West’s customer contact solutions and conferencing services are designed to improve its clients’ cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.
Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit www.west.com.