InterCall Press Releases

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New Release of InterCall’s Virtual Environments and Webcast Studio Platform is a Game Changer

Version 10 Offers Powerful Audience Engagement Tools, Easy Access and Search, and New Visuals, Performance and Administrative Tools

CHICAGO, October 16, 2012– InterCall, a subsidiary of West Corporation and the world's largest conferencing and collaboration services provider, today announced the release of Version 10 of its InterCall Virtual Environments and Webcast Studio platform. This latest version extends InterCall's leadership in the virtual environments space by improving search capabilities, design aspects, performance and administrative tools. The update supports InterCall's long-range strategy of improving people's ability to connect and communicate.

Among the enhancements in InterCall Virtual Environments and Webcast Studio Version 10 are:

  • Powerful audience engagement – Virtual Environments are now integrated with InterCall Unified Meeting to allow users to initiate web meetings instantly from within their virtual environments.
  • Easy access and search – The video wall organizes and presents content visually, making search faster, easier and more intuitive. Related information can be stored together in a content group such as a channel, where it is visible and easily retrieved. In addition, the information kiosk provides a clean display of content along with easy access, helping users quickly find exactly what they want.
  • New look with more powerful performance – With Version 10, the attendee view has been optimized to enhance the user experience as well as the look and feel of the environment. A redesigned conference hall makes navigation more intuitive, while a visual communication indicator and new embedded webcast player improve overall performance. The new attendee bar makes it easier to search for and locate attendees anywhere within the virtual environment. A larger window and easier-to-read fonts improve the attendee experience.
  • New administrative tools – Enhanced Q&A, moderated chat, webcast announcements, background templates and more make Version 10 more flexible and easier to use.

"Over the past two years, InterCall has established a strong leadership position in virtual events," said Mike Nessler, Executive Vice President of Event Services at InterCall. "We've done it by delivering powerful features and functionality, while keeping the user and administrative interfaces easy to use. Version 10 continues that commitment, helping our clients use virtual environments to engage and connect with their audiences in order to build stronger relationships, deliver content to them more effectively, and ultimately achieve their business goals."

About InterCall

InterCall, a subsidiary of West Corporation, is the largest conference and collaborations service provider in the world, and a leading provider of global cloud-based unified communications services. Founded in 1991, InterCall offers telephony, messaging, conferencing and collaboration tools for businesses of all sizes, from large global enterprises to small or regional companies. With a global footprint and broad service capabilities, InterCall’s flexible models for hosted, managed and on-premises communication services help companies get the most out of their business processes.

InterCall's strong U.S. presence, including four call centers and 26 sales offices, is bolstered by operations in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit

About West Corporation

West Corporation is a leading provider of technology-driven communication services. West offers its clients a broad range of communications and network infrastructure solutions that help them manage or support critical communications. West's customer contact solutions and conferencing services are designed to improve its clients' cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.

Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit