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InterCall Launches Virtual Community for Small Businesses

'InterChange,' Connecting Commerce and Collaboration, Designed to Provide Small Businesses with Tools to Succeed

CHICAGO, September 19, 2012 – InterCall, a subsidiary of West Corporation and the world's largest conferencing and collaboration services provider, today announced the launch of a new online community for small business leaders.

"InterChange is the intersection of commerce and collaboration, providing small business leaders a cost-effective and easy way to enhance their lead-generation efforts. The site connects prospective customers, potential investors and decision makers in one location," said Kathleen Finato, Senior Vice President of Marketing and Business Development at InterCall. "InterChange also features collaboration and meeting technologies from InterCall to help drive business success."

This free community is organized into various sections where small business leaders can meet with their target influencers, attend webcasts, and take advantage of exclusive offers from leading brand companies and other small businesses. In the Networking Café, visitors can chat and network with partners and customers, view job listings, participate in live discussions and explore current promotions and offers. The InterChange Resource Center houses whitepapers, presentations, videos and other collateral that visitors can put into a virtual briefcase for later viewing.

While the community is free to participate, for a small investment businesses can design a “storefront” in the Small Business Marketplace. They can showcase products and services through uploaded videos, collateral and presentations. They also can communicate one-on-one with visitors in real-time, highlight special offers, access lead information for anyone who comes to their booths, and direct attendees to their websites and social media sites.

Throughout this inaugural week, InterChange will host a series of InterCall-sponsored webcasts developed to benefit small businesses.

For more information and details on how to open a booth in the Small Business Market Place or Enterprise Exchange, visit the InterChange storefront in the community.

About InterCall

InterCall, a subsidiary of West Corporation, is the largest conference and collaborations service provider in the world, and a leading provider of global cloud-based unified communications services. Founded in 1991, InterCall offers telephony, messaging, conferencing and collaboration tools for businesses of all sizes, from large global enterprises to small or regional companies. With a global footprint and broad service capabilities, InterCall’s flexible models for hosted, managed and on-premises communication services help companies get the most out of their business processes.

InterCall's strong U.S. presence, including four call centers and 26 sales offices, is bolstered by operations in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit

About West Corporation

West Corporation is a leading provider of technology-driven communication services. West offers its clients a broad range of communications and network infrastructure solutions that help them manage or support critical communications. West's customer contact solutions and conferencing services are designed to improve its clients' cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.

Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit