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InterCall Best Practice Guide Offers Top 10 Tips for Successful Earnings Calls

InterCall Event Services Applies Experience Working with 82 Percent of Fortune 500 Companies

CHICAGO, August 28, 2012 – InterCall, a subsidiary of West Corporation and the world's largest conferencing and collaboration services provider, today announced the availability of its new Top 10 Tips to Successful Earnings Calls Guide. The InterCall Event Services team created the Guide to help organizations anticipate, plan and execute exceptional earnings events.

“Earnings calls are high-profile, high-stakes events. Global audiences, competition for capital and the pressures to perform in today’s business environment demand that investor relations professionals deliver earnings events that are dynamic, flawlessly executed and yield results,” said Kathleen Finato, Senior Vice President of Marketing and Business Development at InterCall. “Our guide provides best practices from InterCall’s experience of working with 82 percent of Fortune 500 companies. We cover traditional audio-only calls and offer suggestions for creating memorable webcasts that solicit feedback and monitor engagement from participating investors.”

The Guide discusses the value of offering earnings call webcasts, where slides, graphics and video can be used to make the presentations more engaging versus traditional audio-only calls. One of the most important capabilities webcasting adds to investor relations is the ability to capture and analyze data after the call. By reviewing the Q&A from the event, looking at how many attendees participated actively (and who they were), and how well-prepared the executives making the presentation were, organizations can learn and make improvements for future calls.

The Top 10 Tips to Successful Earnings Calls Best Practices Guide can be downloaded free by going to this link. Additional tips for successful webcasts are available by viewing this archived webinar, as well as through the InterCall blog.

About InterCall

InterCall, a subsidiary of West Corporation, is the largest conference and collaborations service provider in the world, and a leading provider of global cloud-based unified communications services. Founded in 1991, InterCall offers telephony, messaging, conferencing and collaboration tools for businesses of all sizes, from large global enterprises to small or regional companies. With a global footprint and broad service capabilities, InterCall’s flexible models for hosted, managed and on-premises communication services help companies get the most out of their business processes.

InterCall's strong U.S. presence, including four call centers and 26 sales offices, is bolstered by operations in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit

About West Corporation

West Corporation is a leading provider of technology-driven communication services. West offers its clients a broad range of communications and network infrastructure solutions that help them manage or support critical communications. West’s customer contact solutions and conferencing services are designed to improve its clients’ cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.

Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit