InterCall Press Releases

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InterCall Provides Audio Conferencing Platform with Microsoft Lync Server 2010 Multitenant Pack for Partner Hosting

CHICAGO, April 2, 2012 – InterCall, a subsidiary of West Corporation and the world's largest conferencing and collaboration services provider, announced today that it is now offering its audio conferencing platform with Microsoft Lync Server 2010 Multitenant Pack for Partner Hosting.

Microsoft’s unified communications solution, coupled with InterCall Reservationless-Plus Audio Conferencing, gives telecommunications and hosting providers tools to help grow their service offerings.

“Lync-hosting providers can add high-quality InterCall audio conferencing with cutting-edge call-control features as a service to their customers,” said Rob Bellmar, Senior Vice President of Conferencing and Collaboration at InterCall. “Organizations gain additional ways to collaborate and access the resources necessary to achieve business objectives – wherever they are in the world – while providers realize an array of new business opportunities for themselves.”

InterCall audio conferencing lets users host conference calls anywhere in the world on any type of device, unleashing the full power of Lync as a collaboration tool. Users can convene sales calls, link teams globally and schedule last-minute meetings. InterCall audio conferencing with Lync Server 2010 offers additional capabilities, including:

  • Global PSTN (public switched telephone network) dial-in and dial-out access
  • Ability to join meetings via landline or mobile phones
  • Dial-in details automatically populated in Microsoft Outlook
  • Mute/unmute, lock/unlock, and end-conference capabilities
  • 24x7 in-call support by dialing *0

“The ultimate promise of unified communications is access from anywhere,” said Warren Barkley, General Manager for Lync at Microsoft Corp. “InterCall audio conferencing extends the ways in which meetings are conducted.”

InterCall, a Microsoft Gold Unified Communications Partner, is the only partner to offer the full Office 365 suite of productivity tools and audio conferencing integration with Lync Online. InterCall serves more than 2.4 million individual conference leaders in more than 77,000 organizations worldwide with a wide range of audio, web and videoconferencing services.

As part of an education campaign for Lync Server 2010, InterCall served as the only audio conferencing platform participant in the Microsoft Hosting Summit, March 27-29 in Bellevue, Wash., and will serve as the only audio conferencing participant at COMPTEL Plus, April 15-18 in San Francisco. The series began in early March at the Unified Communications Expo in London.

About InterCall

InterCall, a subsidiary of West Corporation, is the largest conference and collaborations service provider in the world, and a leading provider of global cloud-based unified communications services. Founded in 1991, InterCall offers telephony, messaging, conferencing and collaboration tools for businesses of all sizes, from large global enterprises to small or regional companies. With a global footprint and broad service capabilities, InterCall’s flexible models for hosted, managed and on-premises communication services help companies get the most out of their business processes.

InterCall's strong U.S. presence, including four call centers and 26 sales offices, is bolstered by operations in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit

West Corporation

West Corporation is a leading provider of technology-driven communication services. West offers its clients a broad range of communications and network infrastructure solutions that help them manage or support critical communications. West's customer contact solutions and conferencing services are designed to improve its clients' cost structure and provide reliable, high–quality services. West also provides mission–critical services, such as public safety and emergency communications.

Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit