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InterCall Receives 2011 North American Market Share Leadership Award from Frost & Sullivan

Flexible Platform and Investments in Infrastructure Cited as Key Performance Drivers

CHICAGO, March 28, 2012– InterCall, a subsidiary of West Corporation and the world’s largest conferencing and collaboration services provider, announced today it has received the 2011 North American Market Share Leadership Award from business research and consulting firm Frost & Sullivan. The award is presented to the company that has demonstrated excellence in capturing the highest market share within its industry. The award recognized the company’s leadership position in terms of revenues or units, as specified.

In spite of a mature and highly competitive market, InterCall maintained industry leadership in the 2011 conferencing and collaboration services market, according to a recent Frost & Sullivan analysis on which the award is based. InterCall continues to grow by focusing on innovative product offerings and delivering excellent customer service.

“Besides global reach, the company is consistently first to market with customized solutions. In fact, being the market share leader allows InterCall to invest in its infrastructure and focus on the quality and customization that its clients request,” said Frost & Sullivan analyst Cynthia Welch.

“A strategic emphasis on the InterCall product portfolio and the needs of our clients has driven sustained growth,” said Scott Etzler, President of InterCall. “The Frost & Sullivan honor acknowledges the success of these initiatives.”

For more information about InterCall, please visit

About InterCall

InterCall, a subsidiary of West Corporation, is the largest conference and collaborations service provider in the world, and a leading provider of global cloud-based unified communications services. Founded in 1991, InterCall offers telephony, messaging, conferencing and collaboration tools for businesses of all sizes, from large global enterprises to small or regional companies. With a global footprint and broad service capabilities, InterCall’s flexible models for hosted, managed and on-premises communication services help companies get the most out of their business processes.

InterCall's strong U.S. presence, including four call centers and 26 sales offices, is bolstered by operations in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit

West Corporation

West Corporation is a leading provider of technology-driven communication services. West offers its clients a broad range of communications and network infrastructure solutions that help them manage or support critical communications. West's customer contact solutions and conferencing services are designed to improve its clients' cost structure and provide reliable, high–quality services. West also provides mission–critical services, such as public safety and emergency communications.

Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 40 offices on six continents. To join our Growth Partnership, please visit


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