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Frost & Sullivan Recognizes InterCall’s Dominance in the North American Conferencing and Collaboration Market

Growth strategies, innovative products are marks of industry leadership

MOUNTAIN VIEW, Calif. — March 13, 2012 — Based on its recent analysis of the audio conferencing service market, Frost & Sullivan today recognized InterCall, a subsidiary of West Corporation, with its 2011 North American Frost & Sullivan Award for Market Share Leadership.

The award is presented to the company that has demonstrated excellence in capturing the highest market share within its industry. The award recognized the company's leadership position in terms of revenues or units, as specified.

“In a mature and highly competitive market challenged by price compression and cutbacks in vendor spending by enterprises, InterCall remains an industry leader through its growth strategies and focus on innovative product offerings,” said Frost & Sullivan Research Analyst, Cynthia Welch. “Besides global reach, the company is consistently first-to-market with customized solutions. In fact, being the market share leader allows InterCall to invest in its infrastructure, and focus on the quality and customization that its clients request.”

“We’re honored to be recognized for leadership in the North American audio conferencing marketplace,” said Scott Etzler, President of InterCall. “Every day, our valued clients entrust us with their conferencing and collaboration requirements, and their commitment has enabled us to garner this Frost & Sullivan distinction.”

Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.

About InterCall

InterCall, a subsidiary of West Corporation, is the largest conference and collaborations service provider in the world, and a leading provider of global cloud-based unified communications services. Founded in 1991, InterCall offers telephony, messaging, conferencing and collaboration tools for businesses of all sizes, from large global enterprises to small or regional companies. With a global footprint and broad service capabilities, InterCall’s flexible models for hosted, managed and on-premises communication services help companies get the most out of their business processes.

InterCall's strong U.S. presence, including four call centers and 26 sales offices, is bolstered by operations in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit

About West Corporation

West Corporation is a leading provider of technology-driven communication services. West offers its clients a broad range of communications and network infrastructure solutions that help them manage or support critical communications. West's customer contact solutions and conferencing services are designed to improve its clients' cost structure and provide reliable, high–quality services. West also provides mission–critical services, such as public safety and emergency communications.

Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 40 offices on six continents. To join our Growth Partnership, please visit


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