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West Corporation Positioned in Challengers Quadrant of Unified Communications as a Service Magic Quadrant

Report Focuses on Cloud-Based Delivery of Integrated UC Capabilities including Voice, Messaging, Conferencing and Presence

OMAHA, NEBRASKA, January 25, 2012 West Corporation, a leading provider of technology-driven, outsourced communications services, announced today that Gartner, Inc. has positioned the company in the challengers quadrant of its "Magic Quadrant for Unified Communications as a Service (UCaaS), North America."

West was included in the report for its completeness of vision and ability to execute. The Company offers a complete unified communications platform comprised of network management, enterprise voice, conference and collaboration, messaging and presence, and client applications integration solutions.

In the recently released report, Gartner examines the ways in which "unified communications offers businesses the ability to enhance how individuals, groups and companies interact, perform, and if applied wisely, improve profitability."

UCaaS includes integrated VoIP (Voice over IP), messaging, conferencing, and presence technologies, according to report authors Daniel O’Connell and Bern Elliot. In a UCaaS environment, the provider owns, manages and hosts the unified communications infrastructure. "The psychological barriers of moving unified communications to the cloud are eroding now that businesses have moved other IT functions to the cloud (such as customer relationship management, enterprise resource planning and data storage)," the report concludes.

"West is a world leader in cloud-based, mission-critical voice, data and video communications infrastructure, services and applications to businesses of all sizes," said Todd Strubbe, President of West’s Unified Communications business segment. "Our approach to UCaaS is grounded in our focused investment in building and maintaining a best-in-breed telephony and conferencing cloud infrastructure, interconnected with proprietary and partner collaboration and messaging tools to create unique and powerful communications solutions for our clients."

For a copy of the report, please visit

About InterCall

InterCall, a subsidiary of West Corporation, is the largest conference and collaborations service provider in the world, and a leading provider of global cloud-based unified communications services. Founded in 1991, InterCall offers telephony, messaging, conferencing and collaboration tools for businesses of all sizes, from large global enterprises to small or regional companies. With a global footprint and broad service capabilities, InterCall’s flexible models for hosted, managed and on-premises communication services help companies get the most out of their business processes.

InterCall's strong U.S. presence, including four call centers and 26 sales offices, is bolstered by operations in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit

About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About West Corporation

West Corporation is a leading provider of technology-driven, outsourced communications services. West offers its clients a broad range of communications and network infrastructure solutions that help them manage or support critical communications. West’s customer contact solutions and conferencing services are designed to improve its clients’ cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.

Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit