InterCall Press Releases

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West Corporation Celebrates InterCall’s 20th Anniversary

Industry Leader Recognized for Operational Excellence, Innovation and Customer Service Around the Globe

OMAHA, NE, September 28, 2011 – West Corporation, a leading provider of technology-driven voice and data solutions, today celebrates the 20th anniversary of its subsidiary, InterCall®, the world's largest conferencing and collaboration services provider.

InterCall launched in 1991 and provided services to facilitate conference calls for sales managers with their direct reports.  Since then, InterCall has grown into an industry leader, serving organizations in 179 countries.

InterCall has been on the cutting-edge of the way people and organizations conduct business from its inception and through a series of strategic acquisitions.  “InterCall has integrated communication tools into corporate business processes to such an extent and with such speed and transparency that people don’t even think about it any longer,” said Scott Etzler, InterCall President.
Highlights of the company throughout its history include the delivery of high-quality, reliable, easy-to-use services that include automated, self-service options.  Long-time customers also appreciate the company’s rigorous emphasis on customer intimacy, which is the focus of more than 1,500 operators, customer service representatives and meeting consultants.

“At West, our goal is to meet our clients’ business communications needs by providing best-in-class hosted and managed communications services,” said Todd Strubbe, president of West's Unified Communications operating segment.  “As voice, data and video communications continue to evolve and converge, InterCall will be an even more integral component of West’s industry-leading unified communications services.”

For a timeline of InterCall industry milestones, please visit

About InterCall

InterCall, a subsidiary of West Corporation, is the largest conference and collaborations service provider in the world, and a leading provider of global cloud-based unified communications services. Founded in 1991, InterCall offers telephony, messaging, conferencing and collaboration tools for businesses of all sizes, from large global enterprises to small or regional companies. With a global footprint and broad service capabilities, InterCall’s flexible models for hosted, managed and on-premises communication services help companies get the most out of their business processes.

InterCall's strong U.S. presence, including four call centers and 26 sales offices, is bolstered by operations in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit

About West Corporation

West Corporation is a leading provider of technology-driven voice and data solutions. West offers its clients a broad range of communications and network infrastructure solutions that help them manage or support critical communications. West's customer contact solutions and conferencing services are designed to improve its clients' cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.

Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, banking, retail, financial, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit