InterCall Press Releases

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InterCall To Provide Cisco’s Hosted Collaboration Solution

CHICAGO – September 8, 2011 – InterCall, the world’s largest conferencing and collaboration services provider, and a leading provider of hosted enterprise communications applications and services, announced today that it will extend its Smoothstone VoiceMaxx IP-PBX services with the addition of VoiceMaxx CE, a suite of service packages based on the Cisco Hosted Collaboration Solution.

Smoothstone, a subsidiary of InterCall, will add VoiceMaxx CE to its existing portfolio of cloud-based enterprise voice and data solutions to offer service packages that combine leading-edge IP-PBX functionality with audio and web conferencing, messaging, presence, mobility and video conferencing and streaming. “The VoiceMaxx CE service packages combine Smoothstone’s proven service delivery capabilities with the latest in Cisco unified communications technology, a seamless addition to our existing voice and data applications and services for enterprises with a Cisco-centric environment,” said Bob Wise, Executive Vice President of InterCall Unified Communications Services.

VoiceMaxx CE is designed to meet the requirements of mid- to large-sized enterprises that need a fully-integrated unified communications solution based on Cisco technology. VoiceMaxx is coupled with MAXXIS, a fully-managed IP network service, to provide an effective unified communications deployment. Supported by professional services and systems integration expertise, VoiceMaxx CE enables businesses to speed the deployment and adoption of advanced unified communications applications and services.

VoiceMaxx CE will be available to U.S. clients later this month, making InterCall one of the first U.S. service providers to offer enterprise clients a service package based on the Cisco Hosted Collaboration Solution.

About InterCall

InterCall, a subsidiary of West Corporation, is the largest conference and collaborations service provider in the world and a leading provider of global cloud-based unified communications services. Founded in 1991, InterCall offers telephony, messaging, conferencing and collaboration tools for businesses of all sizes, from large global enterprises to small or regional companies. Smoothstone IP Communications is a subsidiary of InterCall and a leading provider of cloud based communications for the enterprise – including MPLS-based application networking, enterprise voice, unified threat management, advanced contact center solutions, unified messaging and collaboration tools – all delivered as a unified suite of cloud-based applications. With a global footprint and broad service capabilities, InterCall’s flexible models for hosted, managed and on-premises communications services help companies get the most out of their business processes. InterCall's strong U.S. presence, including four call centers and 26 sales offices, is bolstered by operations in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information on Smootshtone IP Communications, visit, and for more information on InterCall, please visit

About West Corporation

West Corporation is a leading provider of technology-driven, voice-oriented solutions.  West offers its clients a broad range of communications and infrastructure management solutions that help them manage or support critical communications.  West’s customer contact solutions and conferencing services are designed to improve its clients’ cost structure and provide reliable, high-quality services.  West also provides mission-critical services, such as public safety and emergency communications.

Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, banking, retail, financial, technology and healthcare.  West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America.  For more information on West Corporation, please call 1-800-841-9000 or visit