Weather conditions spike use of InterCall conferencing solutions
CHICAGO, February 9, 2011 – Despite crippling weather conditions, school closures, thousands of canceled flights and treacherous roads forcing people to stay at home, it was business as usual for many companies during snow storms this January. According to emergency officials, the record snowfall and blizzard conditions have affected one in three Americans – and most of them likely continued to work and expected to remain connected with their colleagues.
InterCall, the world's largest conferencing services provider, surveyed its customers and learned that the storms on January 12 and 27 drove an increase of over 3.3 million InterCall conferencing minutes in the northeast, or about 17,500 calls. In that region, the storms contributed to a 29 percent increase in conferencing minutes over the average January business day.
Additional findings include:
In today's mobile workforce, people depend on conferencing and collaboration technologies to stay in touch. Conferencing enables workers around the world to collaborate without traveling, saving businesses time and money while increasing worker productivity. Therefore, service providers like InterCall play an integral role in helping to keep companies connected at all times.
"These findings confirm the important role that technology plays in our everyday lives," said Kathleen Finato, senior vice president of marketing and product marketing, InterCall. "Our conferencing solutions can help businesses and their employees remain connected and productive despite the weather outside. Whereas the current paralyzing weather in the Midwest and Northeast has the potential to derail travel and personal plans, conferencing is something that people can count on in rain, sleet or snow."
For more information on InterCall's web, audio, video and streaming solutions, please visit www.intercall.com or follow InterCall on Twitter at @InterCall.
InterCall, a subsidiary of West Corporation, is the largest conference and collaborations service provider in the world, and a leading provider of global cloud-based unified communications services. Founded in 1991, InterCall offers telephony, messaging, conferencing and collaboration tools for businesses of all sizes, from large global enterprises to small or regional companies. With a global footprint and broad service capabilities, InterCall’s flexible models for hosted, managed and on-premises communication services help companies get the most out of their business processes.
InterCall's strong U.S. presence, including four call centers and 26 sales offices, is bolstered by operations in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit www.intercall.com.
West Corporation is a leading provider of technology-driven, voice-oriented solutions. West offers its clients a broad range of communications and infrastructure management solutions that help them manage or support critical communications. West's customer contact solutions and conferencing services are designed to improve its clients' cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.
Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, banking, retail, financial, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit www.west.com.
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