InterCall Press Releases

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Frost & Sullivan Names InterCall Asia Pacific Conferencing Service Provider of the Year

CHICAGO, June 16, 2009 – For the second consecutive year, InterCall - the world's largest conferencing and collaboration services provider - has been named Frost & Sullivan's 2009 Conferencing and Collaboration Service Provider of the Year in Asia Pacific. The award recognizes InterCall's commitment to expand and enhance service to its regional customers during 2008.

"InterCall has strong global capabilities and extensive regional presence, delivering services at competitive pricing. This offers an excellent value proposition to small and large businesses alike," said Pranabesh Nath, industry analyst, Frost & Sullivan. "The company has also taken a pioneering lead in integrating shared workspaces and enterprise social networking to its existing unified audio and web conferencing services to offer even more powerful solutions for businesses, thus further affirming its leading position."

During 2008, InterCall expanded conferencing options for customers in the Asia Pacific region with the introduction of InterCall Unified Meeting and through key partnerships with companies such as IBM, ON24 and Huddle. The company also invested heavily in enhancing its customers' international conference calling experience with the introduction of Global Network Access, which provides a simple, cost-effective link for international conferences through an industry-first distributed conferencing solution.

"We are honored to receive such a prestigious award from Frost & Sullivan," said Hain MacKay-Cruise, managing director, InterCall Asia Pacific. "Our team works hard to provide the comprehensive, yet easy-to-use conferencing services our Asia Pacific customers need to get more done."

This honor was conferred at the 2009 Frost & Sullivan Asia Pacific ICT Awards, which recognizes companies in the information and communications technology industry that have risen above the competition and demonstrated outstanding performance across the Asia Pacific region. Criteria for the honor include revenue and revenue growth, portfolio diversity, major wins and key achievements in financial year 2008.

For more information on the Frost & Sullivan Asia Pacific ICT Awards, please visit To learn more about how InterCall can help your business, please visit

About InterCall

InterCall, a subsidiary of West Corporation, is the largest conference and collaborations service provider in the world, and a leading provider of global cloud-based unified communications services. Founded in 1991, InterCall offers telephony, messaging, conferencing and collaboration tools for businesses of all sizes, from large global enterprises to small or regional companies. With a global footprint and broad service capabilities, InterCall’s flexible models for hosted, managed and on-premises communication services help companies get the most out of their business processes.

InterCall's strong U.S. presence, including four call centers and 26 sales offices, is bolstered by operations in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 35 offices on six continents. To join our Growth Partnership, please visit