InterCall Press Releases

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InterCall Unveils Click-To-Start Conferencing

New InterCall Unified Meeting Offers Integrated, Easy-to-Use Solutions

CHICAGO, January 22, 2009 – InterCall, the world’s largest conferencing and collaboration services provider, announces the global launch of InterCall Unified MeetingSM, the company’s new flagship web conferencing product. Designed to deliver an easy-to-use, yet feature-rich experience, InterCall Unified Meeting enables customers to integrate audio, web, video, calendar systems and instant messaging applications while offering superior global capabilities.

“InterCall Unified Meeting gives InterCall customers a new way to increase productivity and collaboration wherever they are,” said Scott Etzler, president of InterCall. “The ‘click -to -start’ feature makes access straightforward and gets people collaborating in a quicker, simpler way, making InterCall Unified Meeting great for seasoned conferencing pros and novices alike.”

Using InterCall Unified Meeting, sales professionals can host product demonstrations without requiring their customers and prospects to download software; marketers will find InterCall Unified Meeting a cost-effective way to announce new products; and project managers can bring people around the world together to give status updates and make quick decisions.

The release of InterCall Unified Meeting is a result of the recent acquisition of Genesys Conferencing. In just a few short months, InterCall has paired its global audio conferencing infrastructure with Genesys’ proprietary web conferencing technology to expand its broad product suite. InterCall Unified Meeting offers customers an easy and simple way to share documents and software with people around the world without the need for complicated technology. One way users will benefit from this solution is by having the ability to start their audio conferences from the web, a big shift from the traditional way of picking up the phone, dialing a number and entering a code.

InterCall Unified Meeting is the foundation of InterCall’s Unified Communications (“UC”) strategy. The company plans to enhance the InterCall Unified Meeting experience with additional UC solutions in 2009 and beyond. Based on InterCall’s years of experience and deep technology partnerships, InterCall has the unique ability to view the Unified Communications and Collaboration movement from multiple angles. The launch of InterCall Unified Meeting solidifies InterCall’s position as a software provider, integrator and communications service provider.

“The advent of InterCall Unified Meeting demonstrates InterCall’s commitment to Unified Communications and solidifies our pursuit of UC offerings our customers care about in the future,” Etzler said. Validating InterCall’s plans, the company was recently recognized by Frost & Sullivan with the group’s 2008 North American Award for Customer Value Enhancement for expanding its conferencing and collaboration offerings and integrating new technologies that broaden the Unified Communications portfolio.

About InterCall

InterCall, a subsidiary of West Corporation, is the largest conference and collaborations service provider in the world, and a leading provider of global cloud-based unified communications services. Founded in 1991, InterCall offers telephony, messaging, conferencing and collaboration tools for businesses of all sizes, from large global enterprises to small or regional companies. With a global footprint and broad service capabilities, InterCall’s flexible models for hosted, managed and on-premises communication services help companies get the most out of their business processes.

InterCall's strong U.S. presence, including four call centers and 26 sales offices, is bolstered by operations in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit