InterCall Press Releases

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InterCall Online Provides Companies with Better Ways to Manage Conferencing and Collaboration Services

CHICAGO, December 3, 2008 – InterCall, the world’s largest conferencing and collaboration services provider, today announced the launch of InterCall Online, a next-generation online account management tool designed to streamline the way companies manage conferencing and collaboration services. Free to InterCall customers globally, InterCall Online provides access to all conferencing account information in one spot and gives administrators easier ways to optimize the way workers use virtual meeting tools like web conferencing and telepresence.

InterCall Online saves conference leaders time by giving them the ability to:

  • Manage and control all conferencing services
  • Edit user profiles, create new leaders and change account settings
  • Schedule, update or delete pending conferences
  • View detailed billing and usage reports

InterCall Online is a major upgrade of the previous online portal. “Users will notice a new look and feel that’s more intuitive, user-friendly and provides easier access to account information,” said Scott Etzler, president of InterCall. “But underneath the hood are improvements such as a stronger infrastructure, which will make the site faster.”

Additionally, the new InterCall Online makes advanced features like scheduling, customization and security more accessible to both novices and power users. For example, customers can set up additional security requirements for joining a meeting and allow meetings to continue after the leader leaves. Call management features make it easier for users to control their conferences through the online interface, such as muting lines, recording the conference, dialing out and even changing entry tones.

Customers can access the new site at All of InterCall’s services are backed by around-the-clock technical support and customer service.

About InterCall

InterCall, a subsidiary of West Corporation, is the largest conference and collaborations service provider in the world, and a leading provider of global cloud-based unified communications services. Founded in 1991, InterCall offers telephony, messaging, conferencing and collaboration tools for businesses of all sizes, from large global enterprises to small or regional companies. With a global footprint and broad service capabilities, InterCall’s flexible models for hosted, managed and on-premises communication services help companies get the most out of their business processes.

InterCall's strong U.S. presence, including four call centers and 26 sales offices, is bolstered by operations in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit