InterCall Press Releases

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InterCall Announces Leadership Team for Launch of Unified Communications

World’s Largest Conferencing Provider Plans to Extend Industry Leadership in Collaboration Services

CHICAGO, October 31, 2007 – InterCall, the world’s largest conferencing provider and a leader in collaboration services, has announced the leadership team for the forthcoming launch of its Unified Communications offering. Three industry veterans have been brought together to develop and bring to market the next generation of enterprise collaboration services.

The team includes:

  • Ken Kurz, Director of Unified Communications. Kurz is responsible for the end-user success of Unified Communications deployments; ensuring businesses have a more efficient, easier-to-use communications environment.
  • Warren Baxley, Senior Director of Product Management & Development. The holder of five patents in the conferencing industry, Baxley is building out InterCall’s global infrastructure for secure, reliable and rapid integration of new productivity solutions.
  • Herb Pyles, Vice President, Strategic Business Development, Acquisition & Integration. An InterCall veteran who has assisted in the development of many of the company’s products and integration systems, Pyles is now developing solutions to help InterCall’s Unified Communications solution optimize and enhance customers’ existing voice and data network infrastructure.

“Unified Communications is a key link in our evolution from a global conferencing provider to a global communications provider,” said Robert Wise, vice president of marketing and strategic business development for InterCall. “Unified Communications extends what conferencing has already accomplished for businesses of all sizes — transforming how people communicate and collaborate.”

According to Baxley, “Businesses are looking for today’s core communication tools like mobile devices, Web conferencing and instant messaging services to work more seamlessly, based on their individual preferences. By integrating the tools employees use to connect with each other, Unified Communications promises to improve the way we do business.”

Pyles concluded, “One of the greatest challenges facing the adoption of Unified Communications is the lack of open standards. Many of today’s systems do not have a sufficient degree of interoperability. This deficiency reduces reliability, efficiency, and flexibility. Our goal is to lead the movement towards integrating these systems within an open architecture.”

    About InterCall

    InterCall, a subsidiary of West Corporation, is the largest conference and collaborations service provider in the world, and a leading provider of global cloud-based unified communications services. Founded in 1991, InterCall offers telephony, messaging, conferencing and collaboration tools for businesses of all sizes, from large global enterprises to small or regional companies. With a global footprint and broad service capabilities, InterCall’s flexible models for hosted, managed and on-premises communication services help companies get the most out of their business processes.

    InterCall's strong U.S. presence, including four call centers and 26 sales offices, is bolstered by operations in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit