InterCall Press Releases

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InterCall Announces New Conferencing Services for the Deaf and Hard-Of-Hearing

CHICAGO (April 4, 2007) – InterCall is adding Relay Conference Captioning (RCC) to its audio conferencing services, giving the deaf and hard-of-hearing a voice on conference calls. Participants who select the RCC option see the rest of the group’s comments as they appear on their computer screen and a live “captioner” takes the comments sent from the RCC participants and reads them to the group. The service is available with all of InterCall’s audio offerings.

 “About 10 percent of the population has some form of serious hearing loss, which can be a large number of employees in a major company,” said Scott Etzler, president of InterCall. “We’re creating a better connection so more people can take advantage of the benefits that come with conferencing.”

InterCall also offers One Way Text Streaming for participants who are hard-of-hearing but can be the voice for themselves. For more information go to

About InterCall

InterCall, a subsidiary of West Corporation, is the largest conference and collaborations service provider in the world, and a leading provider of global cloud-based unified communications services. Founded in 1991, InterCall offers telephony, messaging, conferencing and collaboration tools for businesses of all sizes, from large global enterprises to small or regional companies. With a global footprint and broad service capabilities, InterCall’s flexible models for hosted, managed and on-premises communication services help companies get the most out of their business processes.

InterCall's strong U.S. presence, including four call centers and 26 sales offices, is bolstered by operations in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit