InterCall’s Dominance of the North American Conferencing Markets Earns Recognition from Frost & Sullivan
Palo Alto, Calif. — January 19, 2007 — Frost & Sullivan selected InterCall Inc. as the recipient of the 2007 North American Conferencing Company of the Year Award. The company has exhibited a consistent strategy in the conferencing services market over the past eighteen months that demonstrates foresight and promises to continue to deliver consistent growth.
“InterCall is employing a strategy that consists of organized growth through its conferencing solutions of audio, video, event and web conferencing,” says Frost & Sullivan Research Analyst Doreen Natukunda. “The company has set-up strong strategic alliances through partnerships that will work towards strengthening its leadership position in the US conferencing and telephony services market.”
Since the rapidly transforming conferencing communications space requires continuous induction of innovative enhancements as well as the introduction of new products and services to stay ahead of the competition, InterCall has focused its resources on doing so. It continues to improve both its existing services as well as introduce new services and technologies. For instance, InterCall’s partnership with Brainshark is to improve the way web conferencing sessions are archived with the option to edit as needed. Conference users, particularly those that have live product launches or marketing presentations, demand a real-time, on-demand option to improve presentations. This helps keep the meetings timely and relevant for the business industry.
Further there has been an introduction of the push-to-talk conferencing feature, called Mobile Assistant, for InterCall customers with Blackberry or Mobile phones. It allows mobile customers to store up to 64 unique sets of conference numbers and pass codes and enables then to connect immediately to the call as either the participant or leader. This option is attractive for the growing cohort of mobile worker that require a reliable conferencing service. InterCall has also added desktop videoconferencing to the enterprise market with Office Live Meeting, Microsoft’s web collaboration service. Besides providing a value-add to InterCall customers with great video and voice quality, this move builds customer loyalty and offers a competitive differentiation for InterCall.
As the trend towards convergence of communications services becomes more distinctive and its visibility is increased, InterCall is well positioned to make use of its immense experience, financial influence, extensive strategic partnerships and internal competencies to continue its market control in the coming decades.
The company continues to handle the largest calls in the industry with more than 140,000 conferencing ports available globally. It’s growth rate, which exceeds that of the industry, makes it a worthy recipient of Frost and Sullivan’s Conferencing Company of the Year Award. Each year Frost & Sullivan presents this Award to a company that has demonstrated excellence in business development, competitive strategy, and leadership within its industry. The Award recognizes outstanding management, high growth, and positive social and economic impact on local and national communities and customers. It also lauds the recipient’s exceptional customer service and the ability to combine technology and successful strategic initiatives.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
About Frost & Sullivan
Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics. For more information, visit http://www.awards.frost.com/ or http://www.ict.frost.com/.
InterCall, a subsidiary of West Corporation, is the largest conference and collaborations service provider in the world, and a leading provider of global cloud-based unified communications services. Founded in 1991, InterCall offers telephony, messaging, conferencing and collaboration tools for businesses of all sizes, from large global enterprises to small or regional companies. With a global footprint and broad service capabilities, InterCall’s flexible models for hosted, managed and on-premises communication services help companies get the most out of their business processes.
InterCall's strong U.S. presence, including four call centers and 26 sales offices, is bolstered by operations in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit www.intercall.com.