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InterCall Announces Partnership with Convedia

West Corporation Deploys Convedia Media Servers for Nationwide IP-based Conferencing Solution

Convedia’s IP media processing capabilities will improve network efficiencies while driving next-generation service growth

VANCOUVER, Canada – June 21, 2006

Convedia Corporation today announced a comprehensive supply agreement with West Corporation, a premier provider of outsourced communication solutions. Convedia’s CMS-6000 and CMS-1000 Media Servers will be deployed by InterCall, a subsidiary of West Corporation and the largest conferencing service provider in the world, to deliver industry-leading economics in the IP media processing infrastructure essential for InterCall’s VoIP audio conferencing and collaboration services, while providing a versatile, reusable platform for West Corporation’s next-generation IP services.

Convedia Media Servers will deliver scalable, IP Multimedia Subsystem (IMS)-compliant media processing infrastructure for West/InterCall’s IP-based services architecture. Advanced reservationless conferencing and collaboration services developed by West Corporation’s application development teams will use Session Initiation Protocol (SIP) and Media Server Markup Language (MSML) protocols to integrate and control Convedia media servers, which will provide audio bridging, transcoding, and personalized multimedia mixing capabilities, with superior economics compared to existing TDM-based audio conferencing equipment.

West Corporation, an established leader in customer contact services and offers a comprehensive suite of integrated communication services to many of the Nation's Fortune 1000 companies. "InterCall customers use conferencing solutions for numerous applications beyond everyday meetings, so it is critical that we deliver the best available technology," said Craig Webster, senior vice president of systems development for West Interactive Corporation. "West and InterCall evaluated a number of IP media server vendors, but Convedia’s reliability, track record, broad range of multi-service processing features and superior economics proved decisive in our organization moving forward with Convedia. ”

The initial West/InterCall purchase will secure a supply of Convedia media servers for development labs and new business growth, while additional procurements are being planned to upgrade the existing conferencing bridge infrastructure with an IP-based infrastructure built around a network of Convedia media servers.

“Large audio conferencing providers are increasingly turning to VoIP technology to drive service innovation and improved network economics, while still adhering to the highest levels of network reliability and scalability,” said Marc Beattie, Partner & CSP Practice Manager, Wainhouse Research. “Companies like West/InterCall are capping their investment in traditional conferencing bridge technology, and are shifting the majority of their new capital purchases towards IMS-compliant technology and IP services. This announcement clearly validates this trend, and demonstrates Convedia’s market leadership as the de-facto choice for carrier-class IP media processing platforms.”

“Convedia is pleased to be selected and deployed by West Corporation,” said Peter Briscoe, president and CEO of Convedia. “Our supply agreement with West Corporation represents a significant milestone in Convedia’s growing success in supplying the largest, most sophisticated conferencing service providers with their next generation IP media processing infrastructure. Convedia looks forward to a growing relationship with InterCall as they continue to build new, differentiated capabilities into their next-generation network.”

About West Corporation

West Corporation is a leading provider of outsourced communication solutions to many of the world's largest companies, organizations and government agencies. West helps its clients communicate effectively, maximize the value of their customer relationships and drive greater profitability from every interaction. The Company’s integrated suite of customized solutions includes customer acquisition, customer care, automated voice services, emergency communications, conferencing and accounts receivable management services. Founded in 1986 and headquartered in Omaha, Nebraska, West has a team of 29,000 employees based in North America, Europe and Asia. For more information, please visit

About Convedia

With over half the global market share, Convedia is the world’s leading supplier of IP media processing products and technologies for VoIP and IMS networks. Convedia’s products provide enterprise customers, as well as mobile, fixed and cable service providers with the ability to quickly introduce innovative voice, video, and multimedia services, while reducing service delivery costs. Since pioneering the IP media server market in early 2000, Convedia has deployed its multi-service media processing platforms with over 175 customers worldwide, including over 25 of world’s top 50 carriers, and numerous Fortune 500 customers. Convedia’s eXMP technology delivers a common set of IP media processing capabilities for deployment on Linux-based servers, purpose-built IP media server hardware, or third-party proprietary platforms such as routers, switches, and gateways. Convedia is a privately held company headquartered in Vancouver, Canada, with regional offices in Asia, the United States, and Europe. For more information, please visit

For more information, contact:

Interprose PR for Convedia
Becky Obbema +1-408-778-2024

Cushman/Amberg Communications, Inc. PR for InterCall
Steve Carlson +1-312-263-2500

Convedia, eXMP, eXtended Media Processing, CMS-9000, CMS-6000, CMS-3000, and CMS-1000 are trademarks or registered trademarks of Convedia Corporation. All other company/product names and service marks may be trademarks or registered trademarks of their respective owners.

About InterCall

InterCall, a subsidiary of West Corporation, is the largest conference and collaborations service provider in the world, and a leading provider of global cloud-based unified communications services. Founded in 1991, InterCall offers telephony, messaging, conferencing and collaboration tools for businesses of all sizes, from large global enterprises to small or regional companies. With a global footprint and broad service capabilities, InterCall’s flexible models for hosted, managed and on-premises communication services help companies get the most out of their business processes.

InterCall's strong U.S. presence, including four call centers and 26 sales offices, is bolstered by operations in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit