InterCall Press Releases

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More Businesses are Turning to InterCall's Conferencing Services to Improve Productivity


InterCall's Growth is Outpacing the Industry's as it Promotes the Merits of Virtual Meetings

Chicago, IL — June 23, 2005 — Greater pressures to “produce” are being placed on business people today. Being asked to do more with fewer resources is a common theme in competitive corporate America. InterCall, one of the largest service providers in the world specializing in conference communications, is helping employees get more done during the day with its range of global audio, web, video and event conferencing solutions. And the results of InterCall's focus on employee productivity show favorably when comparing it to other firms in the marketplace.

“Helping our customers be more productive is a message that really resonates with them,” says Robert Wise, vice president of Marketing and Strategic Business Development for InterCall. “They appreciate the fact that our services help them get their jobs done – and our numbers show it.”

Frost & Sullivan, a leading analyst firm for the conferencing industry, each year reports on the US audio conferencing market giving averages for standard industry metrics such as revenue growth, number of conferencing minutes delivered and market share. For example, according to Frost & Sullivan’s 2004 U.S. Audio Conferencing Services Market report, the average company in the conferencing industry saw revenue growth of 9.6 percent and minutes growth of 23.1 percent. By delivering on its productivity message, InterCall outperformed both of those metrics as well as others noted in the report.

In one category, market share, InterCall performed particularly well. The company was one of only four of the top nine audio conferencing firms to increase its market share in 2004 and the only firm to organically increase market share by more than one percentage point. When taking the recent acquisition of Sprint’s conferencing business into consideration, InterCall’s market share increased to 16.8 percent further solidifying its number three position in the industry and making it more than twice as large as the nearest competing conferencing specialist. “We are proud of these results,” says Wise. “It shows that our customers value conferencing solutions that help them to be more productive. By sticking with this focus, we know we’re on the right track for 2005.”

Media Contact:
Steve Carlson
Cushman Amberg Communications

About InterCall

InterCall, a subsidiary of West Corporation, is the largest conference and collaborations service provider in the world, and a leading provider of global cloud-based unified communications services. Founded in 1991, InterCall offers telephony, messaging, conferencing and collaboration tools for businesses of all sizes, from large global enterprises to small or regional companies. With a global footprint and broad service capabilities, InterCall’s flexible models for hosted, managed and on-premises communication services help companies get the most out of their business processes.

InterCall's strong U.S. presence, including four call centers and 26 sales offices, is bolstered by operations in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit