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InterCall Receives Frost & Sullivan’s Audio Conferencing Service of the Year Award

Chicago (January 13, 2005) – InterCall, one of the largest service providers in the world specializing in conference communications, received the 2005 Audio Conferencing Service of the Year Award at last night’s Frost & Sullivan Excellence in Information and Communications Technologies Awards Banquet.

Each year, Frost & Sullivan presents this Award to a company that has efficiently allocated resources to improve market share without affecting other performance factors. InterCall received the Award for its numerous achievements including continued growth in market share, revenues and profitability, as well as innovation in the market.

“InterCall is honored to receive this prestigious Award,” said InterCall President Scott Etzler. “The continuous improvement of our products, service levels and processes is one of the core values upon which InterCall was founded. Attending to those values is the main driver behind our improved revenue and market share figures and, as we continue to do so, we believe that these types of achievements will continue throughout 2005.”

According to Frost & Sullivan, InterCall further advanced its industry leadership in 2004 despite an intensely competitive market by out-performing all other dedicated Conferencing Service Providers (CSPs). InterCall increased market share and achieved double-digit revenue growth due to the strength of its high quality products and partnerships within the conferencing industry.

InterCall currently meets the needs of its global client base in all areas of conferencing including audio, video, web and streaming. InterCall also has recognized the need, from a service provider standpoint, to enter into a more collaborative marketplace to meet the remaining needs of the consumers. The company has developed integrated products with leading players in the web conferencing industry to satisfy these additional market needs.

“InterCall has accomplished its growth objective by meeting customers' needs whether in reservationless audio conferencing, web conferencing or by helping a client host an event,” notes Frost & Sullivan research analyst James Regan. “It has retained its hold on the market with some smart innovation and partnership development strategies as well as through internal development. It is preparing for the future in the new conferencing and collaborative market by enhancing its current partnerships and better integrating its products with Voice Over Internet Protocol (VOIP).”

InterCall, a division of West Corporation, is one of the largest service providers in the world specializing in conference communications. West Corporation is a leading provider of outsourced communication solutions to many of the world's largest companies. InterCall serves more than 200,000 individual conference leaders in more than 30,000 organizations. In addition to a strong presence in the United States, including 25+ domestic sales offices, InterCall's reach extends to several sales offices and operations facilities around the world.

About InterCall

InterCall, a subsidiary of West Corporation, is the largest conference and collaborations service provider in the world, and a leading provider of global cloud-based unified communications services. Founded in 1991, InterCall offers telephony, messaging, conferencing and collaboration tools for businesses of all sizes, from large global enterprises to small or regional companies. With a global footprint and broad service capabilities, InterCall’s flexible models for hosted, managed and on-premises communication services help companies get the most out of their business processes.

InterCall's strong U.S. presence, including four call centers and 26 sales offices, is bolstered by operations in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit