Hometown: Salem, Indiana
Education: Indiana University, MBA from Northwestern
With InterCall Since: 1998
Scott Etzler was recruited to the president and COO role of InterCall in 1998 when the company’s revenues were $48 million. Since then he and his team have grown the business each year with double digit sales and $1.2 billion in revenue in 2010. He achieved the CEO title in 1999 and sold the business to West Corp. in 2003. In 2008 InterCall became The Largest Conferencing Provider in the World, as noted by Frost & Sullivan.
Prior to joining InterCall, Etzler held executive positions in the voice and data communications industry, with companies such as AT&T, Decision Industries and U.S. Sprint.
Etzler serves on the Indiana University Kelley School of Business Dean's Advisory Council, Northwestern’s Kellogg School of Management Advisory Board, and on the Board of Steppenwolf Theatre in Chicago. He is also a member of the Economic Club, Big Shoulders Foundation and the Executives Club of Chicago. Etzler holds a Bachelor of Science degree from Indiana University and an M.B.A. from Northwestern's Kellogg Graduate School of Management. Scott and his wife Becki reside in Winnetka, Illinois and have 2 children - Erin and Andrew.
Education: Southern Methodist University
With InterCall Since: 2007
Mike is driving InterCall’s growing global presence while maintaining its emphasis on customer service. He oversees company infrastructure to ensure InterCall delivers a consistent customer experience from anywhere in the world. Mike brings years of development and integration experience from various technological companies, including Convergys, where he helped to expand the company by $500 million in a 5-year period. Mike also manages InterCall’s IT department and new product integration. Mike’s mantra: Customer experience is king.
Hometown: Plainview, NY
Education: B.A. in Business Management from Cornell University
With InterCall Since: 2007
Rob became a member of InterCall’s executive team in 2007, to lead global operations. He moved into a role managing global network strategies and customer experience initiatives. Today, Rob is responsible for growing InterCall’s conferencing and collaboration portfolio. Previously, he served as Executive Vice President of Global Operations for BT Conferencing, where he co-founded the U.S. division, building it to a $50 million dollar enterprise.
Hometown: Gloucester, UK
Education: University of Hertfordshire - Honors Degree in Applied Economics
With InterCall Since: 1998
Tom is responsible for leading our EMEA business unit encompassing sales, marketing, operations, IT and infrastructure. Joining InterCall as a UK based field sales executive and progressing through sales management and leadership to his current role, Tom has firsthand experience of our customer driven approach. Under his leadership the EMEA business has experienced rapid, sustained growth from a UK entity with 30 staff to a Pan-European operation with over 650 employees located across 10 different countries. Prior to joining the InterCall team, Tom was UK Sales manager for 3C Communications where he managed a team selling telephony solutions to enterprise clients.
Hometown: Fort Wayne, IN
Education: Anderson University
With InterCall Since: 1995
Heather leads InterCall's Fortune 500 and Global Client Sales Team. Since joining InterCall in September 1995, Heather has held a variety of positions, including National Account Director, Regional Vice President, General Manager of National Accounts, Account Executive, and was responsible for the initiation of the National Account Channel. Prior to joining InterCall, Heather was in Retail Management at Marshall Fields in Chicago, a Retail Buyer at Montgomery Wards in Chicago, and a successful entrepreneur, managing her own accounting business. Heather’s leadership is driven by her absolute commitment to ultimate professionalism and high-touch support. Her team exudes these qualities …which our customers demand.
Hometown: La Grange, Illinois
Education: Indiana University
With InterCall Since: 1994
Marty brings years of learning and training expertise to InterCall. Marty got his first job with AT&T, where he learned the ropes of a territory-based operation while selling PBX systems in Chicago. Marty then moved to RR Donnelley in 1990 and sold printing services to catalogers and mail-order companies. InterCall recruited him four years later, as a $5 million company. After three years of leading the top producing sales office, Marty became General Manager, and opened InterCall offices in Denver and throughout the Midwest. Today Marty oversees 24 offices with 325 field-based sales associates throughout the U.S. and Canada. Marty’s commitment to working and playing hard results in a fast-paced, energetic, goal-achieving environment. He is the true, ‘never say die’ leader. If there is an opportunity for InterCall to help our customers be more successful…our team will help make it happen. His energy is the guide-post for our company culture.
Hometown: Reading, PA
Education: University of Missouri, Columbia
With InterCall Since: 1997
Herb helped pioneer some of InterCall’s early technology including our first customer database and reservations system. Today, the former newspaper publisher oversees global customer services, quality assurance, video operations and sales support. Herb takes great pride in making the complex world of conferencing technology a simple, consistent and reliable experience for all InterCall customers. Herb is “all InterCall, all the time” and continuously selects the paths for our business that put the customer first.
Hometown: American Falls, Idaho
Education: B.A., Dartmouth College; J.D., Harvard Law School
With InterCall Since: 2008
As Senior Vice President & General Counsel, Jared is responsible for all legal matters associated with InterCall and its conferencing businesses. Prior to joining InterCall, Jared served as General Counsel of the Asia-Pacific Group for Brunswick Corporation, a global recreational products company, managing all of the legal affairs for this international division, headquartered in Melbourne, Australia and with operations throughout all of Asia. Later, serving as Deputy General Counsel for Brunswick, Jared acted as that company’s lead M&A attorney and Secretary to the Finance Committee of the Board of Directors. Jared sees his job at InterCall as working to find the right balance between minimizing risk and maximizing revenue – and doing whatever it takes to support the Company’s Sales and Operations teams in growing the business.