InterCall In the News
News Clips
Take a Slow and Steady Approach to Unified Communications Cloud Deployment
IT Business Edge — April 23, 2013
Arthur Cole spoke with James Whitemore, executive vice president, West IP Communications.
No More Bored Meetings
Training Magazine — April 3, 2013
It might be time for a training refresher on how to run, and participate in, an effective meeting.
Wainhouse Summit 2013 report: VC peaks out
AV Interactive — March 15, 2013
Video conferencing hardware sales are down, but Wainhouse’s annual collaboration summit looked forward to a world of mobile apps and video streaming. Peter Lloyd was there.
Your business isn't too small or too local for hackers
Daily Herald Business Ledger — March 15, 2013
As a small or medium-sized company doing business regionally, you probably think you're too small to have your conference system hacked by international criminals.
Global Conferencing Challenges: Why It Can't Be the Same Everywhere
Channel Partners — March 11, 2013
The global market for audio conferencing will hit $5.5 billion in 2015, up from $5 billion in 2010. Much of that growth will come from emerging markets in Asia, the Middle East and Africa, and Central and South America, each of which is projected to rise at a minimum compound annual growth rate (CAGR) of 4 percent, while certain regions will hit a torrid 8 percent growth rate.
High-End Audio Outfit Lowers TCO with West's Hosted UC Solution
Internet Telephony — February 4, 2013
Introducing InterCall: Podcast
TelecomReseller — January 14, 2013
Founded in 1991 and headquartered in Chicago, IL, InterCall offers telephony, messaging, conferencing and collaboration tools for businesses of all sizes, from large global enterprises to small or regional companies.
Virtual Technology Alters the Reality of 21st-Century Corporate Learning
Elearning! Magazine — January 8, 2013
There’s little doubt that technology has altered the reality of today’s learners. All you have to do is look around you. This generation of learners is used to being highly stimulated by technology every waking minute of their lives.
It's Not the '80s, Dude
Mobile Enterprise — December 26, 2012
Glam rock videos, Miami Vice and mullets — all things that were popular in the 1980s but are past their prime. To that list you should add traditional conference calls where everyone gathered around a table and shouted into the phone.
Improve Online Events by Tracking Attendee Behavior
Chief Marketer Magazine — December 14, 2012
By tracking and analyzing behavioral data gathered during webcasts and in virtual environments you’ll be able to “hear” what your customers and prospects really think loud and clear.
For Productivity, Unified Meetings Beat 1980's-style Conference Calls
Technology Marketing Corporation — December 12, 2012
Cloud-based unified meetings offer a number of productivity advantages over their ‘80s predecessors.
6 Startup Events and News to Watch This Week
Young Entrepreneur — December 10, 2012
Fitness guru and best-selling author Jake Steinfeld, of Body By Jake fame will at 1 p.m. Eastern on December 14, will share his strategies for success with small businesses.
Intercall Unveils Mobilemeet For Iphone, Android Smartphones
Channel Partners Magazine — December 6, 2012
Conferencing provider InterCall announced Thursday the release of its new mobile application, MobileMeet, available for all iPhones at the Apple App Store and for Android OS 2.2 or newer at Google Play.
10 Tips to Turn Webinars Into Masterpieces
Target Marketing Magazine — November 21, 2012
10 tips will help ensure your webinars grab the attendees' attention, holds it throughout the presentation and deliver the insights they're looking for.
Webcasting Best Practices [Infographic]
Channel Marketer Report — November 20, 2012
Webcasts and webinars are valuable resources for vendors to educate partners on marketing and sales strategies. Moreover, these easy to digest video segments allow both vendors and their partners to educate end-users on industry trends, pain points, and solutions that address company wants and needs.
Wainhouse Research - Avaya Aura Drumbeat, Virtualization, West IP Communications
Wainhouse Research — August 7, 2012
Marc Beattie, WR Managing Partner, recently sat down wth Bob Wise to discuss the UC&C markets and West IP Communications. - page 6
InterCall's e-Commerce Portal
Business Tech Edge — July 12, 2012
InterCall announces the availability of Microsoft Office 365 productivity tools to small business through its e-commerce portal.
Hosting a Town Hall Meeting for Employees? Get Political
Society for Human Resource Management — July 9, 2012
Eric Vidal answers the question: What can Politicians teach business leaders about town hall meetings with employees?
InterCall’s eCommerce Portal Offers Microsoft Office 365 to Small Businesses
ESB Journal — July 4, 2012
InterCall®, a subsidiary of West Corporation and the world’s largest conferencing and collaboration services provider, announced today the availability of Microsoft Office 365 productivity tools to small businesses through its eCommerce portal.
Tips for Creating a Blockbuster Virtual Environment
Corporate Meetings Network — July 3, 2012
Rather than settling for the same old, same old, i.e. an ordinary office building or convention centre, why not think outside the boundaries of reality and create a virtual environment that transports your visitors somewhere they’ve never been (but would love to go)?
Virtual Trade Shows Get Real
MeetingSource.com — June 20, 2012
It’s a well-known fact that you don’t have to be the smartest person in the room to advance your organization's agenda - you just need to know how to cooperate with those who do some things better than you. This is what trade shows and conferences are all about.
Virtual Career Fairs: A Game-Changer
Talent Management — June 20, 2012
A virtual format offers a cost-cutting boost to the traditional career fair. This recruiting platform also increases the available leads and data.
InterCall’s eCommerce Portal Offers Microsoft Office 365 to Small Businesses
Smallbiztechnology.com — June 7, 2012
InterCall®, a subsidiary of West Corporation and the world’s largest conferencing and collaboration services provider, announced today the availability of Microsoft Office 365 productivity tools to small businesses through its eCommerce portal.
With Cloud Computing, the Forecast is for Ongoing Engagement
AVNetwork — June 7, 2012
Perhaps we won’t be going back to the moon anytime soon, but we are definitely headed to the cloud. With clouds rolling in to capture videoconferencing, control, design, and integration applications, what is the forecast for traditional AV, in the short term and in the future?
When Telecommuting is More Than Just a Phone Call
GCN — June 5, 2012
We all know that telecommuting can be a pretty efficient way to do business, but only if it’s managed correctly. And employees need to be able to communicate as effectively outside of the office as they can when sitting around the conference room.
InterCall Aims Office 365 Integration at Small Businesses
FierceEnterprise Communications — June 4, 2012
It has been almost one year since Microsoft formally launched its Office 365 cloud platform, so that makes it a good time to take a closer look at how partners are adapting that platform to connect to different segments of the market.
Costs, Cloud and Connectivity Drive Strong Growth in Videoconferencing Market
TMCnet — June 4, 2012
High costs would plague video communications for decades, especially in the business world, and to this day, the technology is still not considered mainstream. But that is all beginning to change, due to a variety of converging factors.
The IT Bill of Rights
ANSWERStat — June 1, 2012
If your enterprise is spending thousands, or even millions, of dollars with cloud communications service providers you are entitled to the best service and solutions possible. If you are struggling to understand the entitlement your organization has with providers, this list of the “IT Bill of Rights” should be helpful.
Human Resources a Whole New Game with Virtual Environments - Part 3
HRPS — May 23, 2012
Communications Provider InterCall Offers MS Office 365
Talkin' Cloud — May 22, 2012
UC as a Service Helps Resellers to Design Better Business Continuity Planning
Telecom Reseller UC Networks — May 21, 2012
InterCall Offers Microsoft Office 365 Productivity Tools to SMBs
Channelpro — May 21, 2012
Virtual Environments: The Future of HR?
Talent Management — May 11, 2012
TMCnet Conferencing Week in Review
TMCnet — April 27, 2012
InterCall and Blue Jeans Network made our first news item of the week, getting together to offer a cloud-based conferencing service that allows for video and audio conferencing together in one platform.
Enterprise wish list: Video conferencing interoperability
Search Unified Communications — April 26, 2012
Blue Jeans Intros the MCU Alternative to Video Conferencing
TMCnet — April 23, 2012
Human Resources a Whole New Game with Virtual Environments - Part Two
HRPS — April 17, 2012
InterCall, Blue Jeans Network Form Conferencing Partnership
Channel Partners — April 16, 2012
Under a new partnership, InterCall will offer Blue Jeans Network's service to its customers, supplementing InterCall's portfolio of audio and Web conferencing services with Blue Jeans' multi-party video conferencing.
Virtual environments: The Avatar approach to employee relations
Wiley Online Library — April 13, 2012
The new playbook
B to B Magazine — April 9, 2012
IBM Inc. produced more than 200 interactive online events last year, carrying marketing messages, educational sessions and expert advice to global audiences via a digital channel it calls the IBM Global Virtual Events Center.
The IT Bill of Rights for Law Firms Getting into Cloud Communications
FindLaw — April 3, 2012
In today's innovative and always-on society, communications service providers have never been more equipped to deliver a great customer experience to law firms, especially in the cloud.
"What's Up with the Kids These Days?" Keys to Managing Your Millenial Employees
HRPS — April 3, 2012
For the first time in history, four generations are present in the workplace. Each has their own skill set, communication styles, work habits, and values which inevitably clash and create a challenging dynamic for traditionalists, boomers, generation X-ers, and millennials alike.
Healthcare Businesswomen’s Association Online Education Program
Collaborate — April 1, 2012
Hybrid meetings seem might seem like a new trend in the industry, but this capability has been around for at least a decade. Medical meetings were among the first to use the concept.
Hosted Voip's Victory?
Channel Partners — March 20, 2012
IP PBX vendor ShoreTel's Feb. 1 announcement that it plans to acquire hosted communications company M5 Networks for $160 million.
The IT Bill of Rights
TheCloud — March 8, 2012
In today’s innovative and always-on society, communications service providers have never been more equipped to deliver a great customer experience, especially in the cloud. Yet man providers continue to experience customer churn due to poor processes, overhyped technology and bad customer service.
Winners of the 2011 Unified Communications Product of the Year Award Announced
Technology Marketing Corporation — February 24, 2012
TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the winners of its Fifth Annual Unified Communications Product of the Year Awards.
InterCall Updates Webcasting Solution
The Webinar Blog — February 23, 2012
InterCall announced a new release of InterCall Webcast Studio, their platform designed for large audience web broadcasts incorporating streaming audio and video.
InterCall Updates Webcast Studio
ChannelPro Network — February 22, 2012
InterCall, a collaboration and conferencing provider, is offering a new release of its webcasting platform, InterCall Webcast Studio.
InterCall Releases Webcast Studio for 'Thousands Of Participants'
Channel Partners — February 21, 2012
Conferencing and collaboration services provider InterCall on Tuesday released its webcasting platform.
InterCall Reservationless-Plus Conferencing: Your Conference Calls Just Got Better
The iPad Fan — February 5, 2012
Recently we profiled a tremendous, free, app for using Microsoft Lync online on the go, but there’s a way to further enhance productivity when using the app and your iPad. Add InterCall Reservationless-Plus Conferencing.
Training Corporate Workers Like Fighter Pilots
Training Magazine — February 2, 2012
Thanks to new, easier-to-use technologies, virtual environments now may be used for a variety of purposes inside and outside the enterprise.
Making Unified Communications Truly Unified
AnswerStat — February 1, 2012
A hosted application-aware network makes it possible to deliver true unified communications and improved network performance while still using legacy technologies.
3 Key Considerations for Healthcare Facilities Before Moving to the Cloud
HealthNewsDigest.com — January 25, 2012
The cloud. It seems like everyone is talking about how all business computing- including that of healthcare facilities- is moving to the cloud, and there is certainly an element of truth to that.
Case Study: Univision achieves international connectivity, communications with InterCall
Telecom Reseller — January 25, 2012
In December, 2010, Univision went live with InterCall’s Reservationless-Plus® conferencing with Global Network Access and InterCall Unified Meeting for all employees.
Growth of Cloud-based Communications Services
Virtual-Strategy Magazine — January 11, 2012
Like 2011, next year will be a year of continued awareness and adoption at the enterprise level for cloud-based services, and this includes the migration of communications services.
A Look Ahead at Unified Communications Software
Unified Communications Software — January 9, 2012
New technologies emerging in the communications space have helped to drive the demand for Unified Communications software solutions.
Are Your Unified Communications Truly Unified?
Channel Vision Magazine — January 1, 2012
IT and telecom officials at many large to medium enterprise (LME) companies today still struggle to decide whether to make the move into unified communications.
Unification Wins
ChannelVision Magazine — January 1, 2012
It may sound a bit confusing, but nearly half of today’s businesses are willing to spend money on unified communications, even though many of them don’t know what they are getting.
Why Law Firms Should Send Telecom to the Cloud Now
International Law Technology Association — December 28, 2011
Today, every billable hour counts. A law firm cannot afford to be inaccessible to its clients, principals, material witnesses, industry experts or internal subject-matter experts.
The best of Legal IT Professionals
Legal IT Professionals — December 28, 2011
“Five key considerations for law firms before moving to the cloud” was among the top five most read guest columns on the Legal IT Professionals blog in 2011.
How Virtual Environments Are Changing the Face of Business
American Marketing Association — December 5, 2011
Eric Vidal will explain how virtual environments have evolved from early iterations, where the focus seemed to be more about making the avatar fly or jump around the room, to the business value they are delivering today.
Mobile Mania Spurs Demand For Unified Communications
Computerworld Inc. — November 30, 2011
In the space of just the past few years, Art Johnston has gone from thinking of unified communications as optional to viewing it as "a strategy that we need to implement to be competitive."
Law Firm Network Decision
The Lawyer's PC — October 15, 2011
As law firms look to move more of their applications to the cloud, they’re finding that their networks simply aren’t prepared to handle the increase in network traffic.
The Future Is Now: Virtual Office Reality
Success Magazine — October 1, 2011
Once considered science fiction, virtual meetings are very much a reality today.
5 Tips on Using Virtual Events to Generate Leads and Connect with Customers
60 Second Marketer — September 7, 2011
Budget cuts, travel restrictions, delayed buying decisions all add up to dwindling pipelines. And with a limited ability to allocate money to lead generation, the emphasis is now on marketing tactics that can deliver high-quality leads cost-effectively.
Launch pad: GreenBiz leverages virtual event technology for physical event
BtoB Business Media — September 6, 2011
Eric Faurot, president of GreenBiz Group, did not want to introduce the company's newest event property as a traditional trade show.
6 Questions On Social Media and Virtual Environments
Business 2 Community — August 25, 2011
Virtual Worlds: Immersive Training, Collaboration and Meetings
Gigaom.com — June 1, 2011
Are virtual worlds really viable environments for work? According to a survey by Unisfair, a global provider of virtual events and business environments, usage of virtual environments is growing for marketing, training and collaboration.
InterCall Conferencing Services Keeps Businesses Running During Storms
Telepresence Community- www.TMCnet.com — February 11, 2011
InterCall conducted a survey of its customers and concluded that the storms that occurred in the United States in January on the 12th and 27th resulted in over 3.3 million InterCall conferencing minutes in the northeastern region of the nation.
Northeast Workers vs. The Weather: Workers Win and Stay Connected
Digital Journal - www.digitaljournal.com — February 9, 2011
Despite crippling weather conditions, school closures, thousands of canceled flights and treacherous roads forcing people to stay at home...
Scott Etzler evaluates opportunities to grow InterCall
Smart Business - www.sbnonline.com — October 1, 2010
Reporter Brooke Bates interviews Scott Etzler, President of InterCall, detailing his stategic decision making process toward InterCall's growth opportunities in the global collaboration and conferencing market.
InterCall Launches Video Streaming
Business Video – TMCNet — August 25, 2010
Streaming video provides a powerful collaboration tool, enabling participants to see and hear information that is presented in such a way that grabs their attention and focus.
InterCall Makes Streaming Interactive
Phone Plus — August 25, 2010
Conferencing provider InterCall announced this week the launch of a new communications and collaboration tool that enables streaming events to be more interactive, flexible and mobile by integrating mobile technologies, SMS polling and social media functionality.
InterCall offering looks to replace live training
Connected Planet — August 25, 2010
Conferencing provider InterCall hopes its InterCall Streaming Webinar technology announced this week will spur more enterprise users to view webinars as an alternative to live training.
Rules of thumb
New York Post — June 28, 2010
By 10:30 on a Friday night, the workweek is a distant memory for many employees, whether they’re out blowing off steam or home getting some well-earned rest. But not for “Sara,”...
Does Social Media Make Taking Time Off Harder?
eMarketer — May 28, 2010
Summer is almost here, and that means vacation time for many US employees. Or does it?
Economic Slump Boosts Need to Connect With Work
PCMAG.COM — April 28, 2010
If you're been wondering why the urge to clutch your corporate BlackBerry 24/7 has become increasingly intense, blame it on the economic downturn.
InterCall on SMB Unified Communications Services
Brockmann & Company — April 26, 2010
The global conferencing company, InterCall, announced an important element of the company's unified communications strategy on April 26, 2010.
Always On: One Third of Employees Feel the Need to Stay Connected 24/7
ReadWriteWeb — April 21, 2010
For a lot of us, the Internet has made it possible to work from anywhere and connect to work at any time. Without a doubt, this 24/7 connectivity is both a blessing and a curse.
Work-Life Balance Digitally Destroyed: One in Three Permanently Connected to Employer
Fast Company — April 21, 2010
If you're the sort who takes a sneaky peek at your work email on your BlackBerry while in the bar with pals in the evening, don't feel too guilty.
The CN Interview with Ben Chodor of Stream57/InterCall
Conferencing News — April 19, 2010
Interview with Ben Chodor, president of Stream57, which was recently acquired by InterCall, about the acquisition, product offering and future of streaming.
Selling the Conferencing Services Continuum
PHONE+ Magazine — April 8, 2010
Conferencing services run the gamut, from low-touch, self-service offerings to high-touch operator-assisted services or managed services.
West Corporation to Bolster Unified Communications Offering with Acquisition of SKT Business Communication Solutions
West Corporation — March 22, 2010
West Corporation, a leading provider of technology-driven, voice-oriented solutions, today announced that it has signed an agreement to acquire SKT Business Communication Solutions...
The Nuances of Video on the Network
IT Business Edge — February 4, 2010
One piece of conventional IT wisdom these days holds that IT organizations will soon have to upgrade their network infrastructure to accommodate rapidly increasing amounts of video traffic.
It's O.K. to Not Be There
BusinessWeek — November 24, 2009
How many times have you flown to a meeting to help close a deal, build relationships with partners, or connect face-to-face with a customer? Without dismissing in-person interaction, there is something to be said for today's technologies that enable fast, affordable interaction without the travel.
Frost & Sullivan Names InterCall Asia Pacific Conferencing Service Provider of the Year
Reuters — June 16, 2009
For the second consecutive year, InterCall - the world's largest conferencing and collaboration services provider - has been named Frost & Sullivan's 2009 Conferencing and Collaboration Service Provider of the Year in Asia Pacific.
InterCall Lets Users Rock Out While on Hold
Phone+ — June 4, 2009
InterCall is introducing what it deems an industry-first experience designed to change the way customers think about waiting on hold – InterCall Lounge.
InterCall One Touch Conferencing To-Go Now Available for BlackBerry Smartphones
AOL money & finance — May 13, 2009
InterCall, the world's largest conferencing and collaboration services provider, today announced that Mobile Assistant, its application that makes conferencing on-the-go as simple as pressing one button on a BlackBerry(R) smartphone, is available for immediate download on BlackBerry App World(TM) www.blackberry.com/appworld.
Dupee Shapes New Philosophy at InterCall
Phone+ — May 12, 2009
After three years as CEO at Copper Conferencing, Brad Dupee left the company to join InterCall in February as regional vice president of channel sales, presiding over global channel sales, which currently includes North America and EMEA.
IM still on the down-low
itWorldCanada — March 12, 2009
InterCall Inc., a Chicago-based conferencing solution provider, claims that, among its customers, instant messaging has moved from being a consumer pastime to being sanctioned and recognized as a tool in the enterprise setting.
Little Huddle achieves global reach with InterCall partnership
the NEXT web — February 11, 2009
Huddle offers conferencing link with InterCall
ComputerWeekly.com — February 11, 2009
Huddle, the collaboration platform that uses the LinkedIn social networking service, has tied up with conferencing company InterCall to provide subscribers with unified collaboration, communication and social networking.
Huddle inks deal with InterCall, adding a million potential users
TechCrunch — February 11, 2009
InterCall, the world’s largest conferencing provider, is to give each of their 1 million customers an account with Huddle...
InterCall partners with Huddle
CNET News — February 11, 2009
InterCall, the world's largest conferencing provider, plans on giving all of its customers an account with social collaboration service Huddle...
Huddle and InterCall partner to mix collaboration and conference calls
The Industry Standard — February 11, 2009
Today Huddle announced a partnership with InterCall, the phone and Web conferencing provider that claims to be the world's largest, with an 80 percent adoption rate among Fortune 500 companies.
IMS & Next-Gen Networks: The Year in Review and What's Ahead
TMCnet.com — January 14, 2009
Review: 3 videoconferencing services pick up where your travel budget leaves off
Computerworld — January 6, 2009
Business trips no longer on the agenda? These three services can help you stay on a face-to-face basis with your colleagues.
Frost & Sullivan Commends InterCall's Implementation of Expansive Growth Strategies in the Conferencing Services Market
NewswireToday — December 16, 2008
The Spread of Telepresence Tech, Part 2: Ramping Up
E-Commerce Times — June 24, 2008
InterCall Helps Workforce Become Greener
Green Technology World — November 9, 2007
VoIP Conferencing Solutions Provider InterCall Using Ditech's Voice Quality Solution to Improve QoS
TMCnet — November 7, 2007
Ready for the Fall? Pulling Through a Rocky Market
IR Magazine — October 31, 2007
Technology puts work back in Labor Day
San Antonio Express-News — September 4, 2007
Second Thoughts
Business Travel Executive — September 1, 2007
UC: Slow & steady wins the race
Asian Channels — September 1, 2007
An Industry in Flux - Hotels, Airlines, & Airports
Global Finance Magazine — August 1, 2007
Sister Reunites with Brother via Video
Elkhart County — July 17, 2007
After Almost 30 years, 90-year-old Siblings Reunite via Video Conference
Daily Mountain Eagle — July 16, 2007
Aging Siblings Spend Time Together Thanks to Technology
South Bend — July 14, 2007
Telecommuting has Mass Appeal
USA Radio — July 12, 2007
"Telecommuters" increase their numbers and become major factor in the work force
KOA-AM — May 25, 2007
InterCall Connects long lost siblings
USA Radio — May 25, 2007
Fitting In, Conferencing seeks place in Unified Communications World
Phone+ — May 1, 2007
They're not just play things
Chicago Sun-Times — April 17, 2007
Web Conferencing
First Business News — October 17, 2006
Web, Phone Meetings Replace Some Business Trips
USA Today — September 19, 2006
Conferencing by Phone can save big bucks
Arizona Business Gazette — September 14, 2006
Conferencing Ease a Threat to Vendors
Chicago Tribune — September 4, 2006
Conferencing takes wing as travel option
Chicago Tribune — August 11, 2006
Click to Communicate
CEO — July 1, 2006
InterCall provides web conferencing solution to streamline ongoing training
Communications News — June 7, 2006
InterCall offers desktop videoconferencing through Microsoft Office Live Meeting
The Wainhouse Research Bulletin — June 1, 2006
Non-Profits Are in the “Top 10 List” of Organizations That Use Conference Calling
Contributions Magazine — May 1, 2006
PodCasting Your Meetings
KUSA - Denver — April 4, 2006
Ready or Not VOIP enabled Web conferencing makes headway
Phone+ — February 1, 2006
West Corp. Named to Forbes Platinum 400 List
Forbes — December 22, 2005
Uptick In Teleconferencing Helps West Meet Its Goals
Investors Business Daily — November 29, 2005
Technology in the work place
KXAS TV Dallas /Fort Worth — October 2, 2005
Lessons for Board Members
The Dallas Morning News — September 2, 2005
Doing Business 21st Century-Style
WPVI TV 6 Philadelphia — August 10, 2005
Convergence - The Future of Conference Communications
Technology-Reports.com — June 20, 2005
Web Conferencing Embedded in Microsoft Office
NBC5-Chicago — March 27, 2005
Measuring Moods
Wall Street Journal — August 12, 2004
Cutting Costs through Web Conferencing
WKRC-12 Cincinnati — June 23, 2004
Spinning the Web for Efficiency
RT Image — June 21, 2004
Flawless Execution
Investor Relations Magazine — April 9, 2004
Web Conferencing is All the Rage
KUSA-9 Denver — March 3, 2004
The Meeting Calls You
NBC5-Chicago — February 1, 2004
