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Hot Topics: This Week in Collaboration

Conferencing and Collaboration News

Explore timely topics that relate to collaboration and conferencing through these quick and relevent articles. For more information or to talk to an expert from InterCall, contact khasse@cushmanamberg.com.
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Conferencing for the Deaf and Hard-of-Hearing

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About 10 percent of the US population has some form of serious hearing loss, which can be a large number of employees in a major company. 

Today a new technology called Relay Conference Captioning (RCC) is giving the deaf and hard-of-hearing a voice on conference calls. Participants see the text of the group’s comments as they scroll up their computer screen and a live “captioner” takes the comments sent from the RCC participants and reads them aloud to the group.

Conference captioning has been available for the past several years and it works like TV captioning services. This was called One Way Text Streaming and used by those with hearing loss but could still provide their own voice. The addition of “Relay” service gives them full participation in the conference call.

If you’re interested in this subject we can line up “real-world” examples in your area.

Founded in 1991, InterCall’s mission is to help people make better business connections across the world. Employing more than 2,000 Meeting Consultants, administrative and support staff, InterCall operates four call centers and 26 U.S. sales offices, and has a global reach that extends to six continents. InterCall is a subsidiary of West Corporation.

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Additional statistics, case studies and local experts from InterCall are available. Contact Katie Hasse at 312.263.2500 or khasse@cushmanamberg.com.