Careers

Join Our Winning Team

It’s all about communication,
so let's talk.
Are you looking for a job with an award winning global industry leader where your involvement changes the way people across the world do business? If you are a team player who enjoys working in a fast-paced, dynamic environment where what you do every day contributes to the success of both InterCall and our customers, we want to talk to you.

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About InterCall

InterCall is a global provider of conferencing and collaboration solutions spanning voice, video and web conferencing, empowering organisations to collaborate from any place using a laptop, phone or mobile device.

Everything we do is underpinned by our desire to delight the customer by driving business results through effective communications.

By developing and maintaining industry leading technologies and joining with world-class partners to create integrated products we ensure that InterCall customers benefit from leading edge conferencing, video and unified communications solutions, supported by global 24/7 support and customer care. Our people understand what our customers need and take personal pride in delivering it.

If you like what you see and would like to become part of the InterCall team click on our Current Opportunities page and find out more about some of our departments.

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At a Glance


  • A subsidiary of West Corporation, a leading provider of technology driven communication services.
  • 148 million conferences / 25 billion minutes hosted (2013)
  • Our customers include the majority of Fortune 100, 500 and 1000 companies – 83% of Fortune 100
  • Global team of nearly 4,000 based in 23 countries worldwide including over 1,900 operators and customer service representatives


Diversity is What Makes Us Unique

As a business, and as a group of people, we're amazingly diverse. But we've all got a few things in common.

  • We're ambitious.
  • We're open-minded.
  • We're flexible.
  • We enjoy working together.
  • We embrace technology.
  • We're excited by the future.

And we are focussed on delighting our customers every day.

Good thing too—after all, we're leading an industry that's challenging, constantly evolving and demands the highest standards.

Our customers are global so it is important that our employees are equally diverse. We are a multicultural team and value the differences each employee brings. Everyone is encouraged to treat their colleagues and customers with honesty, respect and integrity.

Whether you are a native language speaker, a regional specialist, or look at things from a global perspective we may have the right opportunity for you.

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Rewards and Benefits

Enjoy the recognition you deserve.

We want you to enjoy your role and have the chance to develop your career, the difference you make will be recognised and rewarded fairly.

That’s why we offer rewards packages across the different locations in our Europe, Middle East and Africa region. A list of benefits by country will be provided upon application.

Learning and Development

We recognise that our employees are our most valuable asset and we couldn’t do what we do without our fantastic people!

InterCall invests in developing our people, right from the word go. All new employees get a detailed induction programme for the area of the business that they are joining, supported by an on-going individual learning and development plan.

In addition to a comprehensive programme of on-the job and classroom based training, InterCall has created a culture of self-development, offering every employee access to an extensive on-demand training resource using the best of our own technologies to deliver engaging and informative content.

Performance-related Pay

Every InterCall employee is vital to our success which is why everyone is given the opportunity to enhance their earnings based on their personal contribution.

Whether it is through our quarterly bonus scheme or a sales commission plan, everyone has the chance to share in the success of InterCall and be rewarded for individual performance.

In addition, we frequently run internal incentive schemes and recognition programmes to celebrate success.

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Working for InterCall

  1. What training will I get?
  2. What opportunities are there for career progression?
  3. What is the dress code at InterCall?

Applying for a Position at InterCall

  1. Do I need a work permit to apply?
  2. What if I am having technical difficulties applying for a role?
  3. What qualities do you look for in applicants?
  4. Do you offer work experience / summer placements?
  5. How soon should I hear about my application?
  6. Is my information kept confidential?
  7. Will I receive feedback on my performance at each stage of the selection process?
  8. Is there a limit to the number of jobs I can apply for?
  9. Can I withdraw an application if I change my mind?

Once I Have Applied

  1. Will you take up employment references?
  2. What background checks will you carry out?
  3. What should I expect at an interview?
  4. I work for a recruitment agency and I am interested in supplying potential candidates to InterCall, How do I do that?
   
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